酒店回复: Hello Oscar,Gracias por elegir nuestro Super 8 para su estancia nocturna. Nos complace saber que su experiencia fue cómoda y que disfrutó de un relajante baño con agua caliente. Estamos comprometidos en brindar a nuestros huéspedes una estancia placentera. Esperamos tener la oportunidad de atenderle nuevamente en el futuro.
1.0分
商务出差
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The room was definitely neglected and not clean!! There was a cockroach in the microwave. There was dirt and dust everywhere the floor was dirty, there was a used bar of soap in the shower, the shower curtain was yellowed. The phone didn’t work. There was all kinds of dirt and crumbs behind the fridge. The room is just gross and I hope there are no bed bugs!!!!
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酒店回复: We’re truly concerned to hear about your experience, as our rooms are part of a recently renovated property that is carefully maintained for cleanliness and guest comfort. Our housekeeping team follows rigorous protocols, especially in renovated rooms, to ensure all surfaces, appliances, and bathrooms are properly cleaned and sanitized. We take reports like yours seriously and continuously monitor our rooms to uphold the standards expected in a recently renovated environment. While we aim to provide a fresh and comfortable stay in every renovated room, we appreciate your feedback as it helps us reinforce these practices.
2.0分
其他
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Killed 5 roaches in less than 12 hours apart, hairs in the bed, lamp in corner of room was a fire hazard with a burnt plug. "Room service" barged into our room with no notice.
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酒店回复: Thank you for sharing your feedback. We take your comments very seriously and are reviewing the issues you experienced regarding cleanliness, pest control, and room safety. Ensuring that all rooms are properly maintained, free of hazards, and hygienic for our guests is a top priority. We are also reviewing our room service procedures to ensure proper notice is provided before entering any guest room. Your input is invaluable in helping us improve our facilities and service standards to provide a safer and more comfortable experience for future stays.
1.0分
情侣出游
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Staff was rude, room was not clean and there was trash strewn all over the lawn (I wish I’d taken a photo of it!). Did not have my King room available, instead offered a weak excuse, “there must be a funeral in town.” After the way he acted, I fully expected the parking lot to be full…NOPE.
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酒店回复: Hello Gretchen,Thank you for sharing your feedback regarding your recent stay. It's disappointing to hear about your experience with our staff and the cleanliness issues you encountered. We appreciate your comments, as they help us improve our services and the overall guest experience. Your concerns about room availability will also be addressed with management to ensure clarity and better communication in the future. Thank you again for your feedback; it is invaluable to us.
4.0分
其他
Room was good size, bed was very comfortable and air conditioner worked well in 95 degree heat.
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酒店回复: Hello Susan,Thank you for sharing your experience! We're glad to hear that you enjoyed the room size, found the bed comfortable, and that the air conditioning kept you cool during the heat. Your feedback helps us to understand what our guests appreciate, and we hope to welcome you back for another stay in the future.
1.0分
其他
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Got this room due to the breakfast included, arrived and was informed “no longer provide breakfast”. I was riding my motorcycle from Florida to Iowa, having breakfast included was essential. The room had previous peoples hair. A grasshopper. Duct tape on the bottom of the door in a failed attempt to keep the outside pests out. Gaps in the floor boards. Overall a terrible experience. I placed the chair up against the front door and a lamp against the “shared door”. No hot water. Terrible.
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酒店回复: Hello Caleb,Thank you for sharing your feedback. We genuinely regret that your experience did not meet your expectations and appreciate you bringing these concerns to our attention. Guest comfort and satisfaction are very important to us, and we encourage guests to reach out to management directly to discuss specific issues. Your comments about the cleanliness and amenities will be reviewed as we strive to improve our guest experience for the future.
4.0分
家庭亲子
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When i booked it , i really thought it was a hotel where you went inside ( i feel a little safer at those kind ) but this did what we needed .A bed to sleep in that was very soft n smelled clean , an a hot shower .
I did notice in the bathroom floor a few small dead bugs along the baseboard ,but nothing too crazy .oh yeah n the fire alarm was open without a battery in it ( that didnt make me feel good , but i was tired n stayed anyway .)
I was hoping for a small breakfast ,coffee n a poptart but that didnt happen either .
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酒店回复: Hi Donna,Thank you for sharing your detailed feedback. We are glad to hear the room provided a comfortable bed with a fresh scent and a hot shower, meeting your basic needs for rest and relaxation. Your observations about the bathroom floor, fire alarm, and breakfast expectations are important, and we will address these with our housekeeping and maintenance teams to ensure a safer and more complete guest experience. We appreciate your input, as it helps us make improvements so future stays can offer both comfort and peace of mind. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.
2.0分
其他
Taylorville stay.
Bathtub was in real bad shape. Microwave turntable broke. No lightbulbs in lamp.
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酒店回复: Hi Rex,Thank you for taking the time to share your feedback. We appreciate you letting us know about the issues you encountered with the bathtub, microwave, and lamp in your room. Your comments help us identify where attention is needed so we can make sure everything is in proper working order for our guests. We will have our maintenance team address these concerns to ensure a more comfortable experience moving forward. We value your stay with us and hope to have the opportunity to welcome you again with improvements that reflect the level of comfort and convenience you deserve.
1.0分
商务出差
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Would not recommend toilets barely work room was dirty found mold. Have the lights didn't work in the room. Cleaning staff wouldn't listen came in the room when we were in there
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酒店回复: Hi Jon,Thank you for sharing your feedback. We understand your concerns regarding the cleanliness, maintenance issues, and interaction with the cleaning staff. These matters are being addressed with the appropriate teams to ensure better communication and improved room quality moving forward. We’re committed to providing a better experience for all guests and appreciate your input in helping us focus on specific areas for improvement. We truly appreciate you bringing these matters to our attention and hope to have the opportunity to provide you with a much-improved experience in the future.
2.0分
家庭亲子
Bugs, stained sheets, ac unit was crap, bathroom smelled terrible. Won't stay there again, at least not for that price
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酒店回复: Hi Sage,Thank you for taking the time to share your feedback. We take concerns like yours seriously and are actively working with our housekeeping and maintenance teams to ensure that issues such as bedding quality, air conditioning performance, and bathroom cleanliness are thoroughly addressed. Guest comfort is important to us, and we’re implementing additional room inspections to catch and resolve these types of concerns before check-in. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
极好的
我不得不找个地方住一晚，我找到了这家超级 8 酒店，我喜欢它，我睡得很舒服，还有一个漂亮的浴室，有热水
The room was definitely neglected and not clean!! There was a cockroach in the microwave. There was dirt and dust everywhere the floor was dirty, there was a used bar of soap in the shower, the shower curtain was yellowed. The phone didn’t work. There was all kinds of dirt and crumbs behind the fridge. The room is just gross and I hope there are no bed bugs!!!!
Killed 5 roaches in less than 12 hours apart, hairs in the bed, lamp in corner of room was a fire hazard with a burnt plug. "Room service" barged into our room with no notice.
Staff was rude, room was not clean and there was trash strewn all over the lawn (I wish I’d taken a photo of it!). Did not have my King room available, instead offered a weak excuse, “there must be a funeral in town.” After the way he acted, I fully expected the parking lot to be full…NOPE.
Room was good size, bed was very comfortable and air conditioner worked well in 95 degree heat.
Got this room due to the breakfast included, arrived and was informed “no longer provide breakfast”. I was riding my motorcycle from Florida to Iowa, having breakfast included was essential. The room had previous peoples hair. A grasshopper. Duct tape on the bottom of the door in a failed attempt to keep the outside pests out. Gaps in the floor boards. Overall a terrible experience. I placed the chair up against the front door and a lamp against the “shared door”. No hot water. Terrible.
When i booked it , i really thought it was a hotel where you went inside ( i feel a little safer at those kind ) but this did what we needed .A bed to sleep in that was very soft n smelled clean , an a hot shower .
I did notice in the bathroom floor a few small dead bugs along the baseboard ,but nothing too crazy .oh yeah n the fire alarm was open without a battery in it ( that didnt make me feel good , but i was tired n stayed anyway .)
I was hoping for a small breakfast ,coffee n a poptart but that didnt happen either .
Taylorville stay.
Bathtub was in real bad shape. Microwave turntable broke. No lightbulbs in lamp.
Would not recommend toilets barely work room was dirty found mold. Have the lights didn't work in the room. Cleaning staff wouldn't listen came in the room when we were in there
Bugs, stained sheets, ac unit was crap, bathroom smelled terrible. Won't stay there again, at least not for that price