Breakfast was greasy and warm our stay was on a Wednesday. Bar n lounge wasn’t open. The place looks nothing like the pictures was looking forward to the entrance with the beautiful ceiling. It’s not there. Hotel wasn’t full but we were all the way outside at the end of the wing windows were dirty and I think there’s mold in bathroom corner it was disappointing nothing like the pictures
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酒店回复: Dear Christina,Thank you for sharing your feedback. We apologize that your experience did not meet expectations, especially regarding breakfast and the condition of your room. Your comments about cleanliness and amenities are taken seriously, and we are addressing these issues. Sincerely,New Hope Inn and Suites Management
3.0分
其他
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The property was very clean and nice very spacious room. The problem I had was my phone didn’t work and a door for the closet was hanging off the hinges when notified they said they will make note of it. I told him not to worry as I won’t be there past that day, but it was still alarming that it was found that way.
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酒店回复: Dear Peter,Thank you for your feedback. We're glad you found the property clean and the room spacious. We apologize for the phone malfunction and the loose closet door; these issues are unacceptable and have been noted for maintenance. We are looking forward to seeing you again at the New Hope Inn and Suites!Kind Regards,New Hope Inn and Suites Management
3.0分
其他
Decor was dated, but the room was comfortable and the shower was great. Staff was friendly and helpful
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酒店回复: Dear Richard,Thank you for your kind feedback. We’re glad you found the room comfortable and enjoyed the shower. It’s wonderful to hear that our friendly and helpful staff made a positive impression. We appreciate your comments about the décor and will keep them in mind as we continue to update and improve our property. It was our pleasure hosting you at our New Hope Inn and Suites, and we'd love to see you again!Thank You,New Hope Inn and Suites Management
4.0分
其他
Room was clean and staff was very friendly. My only displeasure was that it was the last two rooms on the top floor and we had to carry our bags a long way.
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酒店回复: Dear Sandra,Thank you for your positive feedback. We’re delighted to hear you found the room clean and our staff friendly. We understand that having the last two rooms on the top floor meant carrying your bags a longer distance, and we appreciate your patience. For future stays, please let us know if we can assist with luggage or offer a room closer to the elevator. We would love to have your company once again at the New Hope Inn and Suites.Thank You,New Hope Inn and Suites Management
3.0分
情侣出游
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Front desk staff was friendly & efficient. Room & bedding was clean. Refrigerator was not clean. Heating unit was so hot, we had to keep it on 58 degrees (it was 31 degrees outside). Room had so little floor space that 2 people had to coordinate in order to move from one area to another. Bathroom was unusually small. Outdoor tables & sofas were dirty & piled up in plain sight. Directional signs to rooms unclear. Definitely not worth the price charged. Will not return.
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酒店回复: Dear Brenda,Thank you for sharing your feedback. We apologize for the issues you encountered with the heating, room size, and cleanliness of outdoor areas. Your comments regarding the clarity of directional signs and overall value have been noted and will help us improve. It was our pleasure hosting you at our New Hope Inn and Suites, and we'd love to see you again!Kind Regards,New Hope Inn and Suites Management
1.0分
其他
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This hotel was nothing like is pictured. It is extremely old. Room was outdated and extremely small. It is more of a motel,,,,room doors are all on the outside. We could hear everything outside our window. Stayed for 15 minutes and then left. Extremely disappointed. Paid good money and didn't even end up staying due to the conditions.
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酒店回复: Dear Staci,Thank you for your feedback. We apologize that your experience did not meet your expectations. While some guests appreciate our hotel's historic character and convenient location, we recognize that the property shows signs of age and may not suit everyone’s preferences. We take your concerns and are committed to addressing maintenance and noise issues to improve guest comfort.Sincerely,New Hope Inn and Suites Management
1.0分
其他
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Need to paint clean doors UPDATE rooms …coffee maker didn’t work, breakfast greasy potato’s & Luke warm omelette. Toaster filthy.
I was desperate and need a room NEVER in all my years of travel have I paid $236 for a room like this !
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酒店回复: Dear Karen,Thank you for your feedback. We apologize for the issues you experienced with the cleanliness and maintenance of your room, as well as with the quality of your breakfast. Your comments are critical, and we will address them with our team to improve our services. We regret that your stay did not meet your expectations. Sincerely,New Hope Inn and Suites Management
5.0分
其他
This is place is actually pretty sweet. Staff was friendly, cool outdoor bar. Close to town. Excellent option.
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酒店回复: Dear Paul,Thank you for your positive review. We’re glad you enjoyed our friendly staff and the cool outdoor bar. Our proximity to town makes it easy to explore nearby attractions. We can't wait to have you back for another pleasant stay with us on your next visit to the New Hope area. Until then, take care!Thank You,New Hope Inn and Suites Management
4.0分
情侣出游
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The room was odd to get to - you had to walk outside and down a hall. The remote didn’t work but did get fixed. It’s convenient to everything we wanted to do with an Uber.
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酒店回复: Dear Stephanie,Thank you for your feedback. We apologize if the room layout was a bit unusual with the exterior hallway access. We’re glad our team promptly fixed the remote issue. We appreciate that you found our location convenient for your activities and transportation needs. We would love to host you again next time your travels bring you back to New Hope.Thank You,New Hope Inn and Suites Management
5.0分
情侣出游
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Yes, The room was very good. Staff was very good as was the free breakfast. We've travelled all over for 40 years and your hotel is as good as the best places that we've ever stayed. Thank You!!
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酒店回复: Dear Stephen,Thank you for sharing such kind words about your stay with us. We’re truly delighted to know that you found our rooms, staff, and breakfast to your satisfaction. Hearing that our hotel ranks among the best places you’ve stayed in your 40 years of travel means a lot to our entire team. We look forward to hosting you again soon for another enriching stay on your next trip to New Hope Inn and Suites.Thank You,New Hope Inn and Suites Management
Breakfast was greasy and warm our stay was on a Wednesday. Bar n lounge wasn’t open. The place looks nothing like the pictures was looking forward to the entrance with the beautiful ceiling. It’s not there. Hotel wasn’t full but we were all the way outside at the end of the wing windows were dirty and I think there’s mold in bathroom corner it was disappointing nothing like the pictures
The property was very clean and nice very spacious room. The problem I had was my phone didn’t work and a door for the closet was hanging off the hinges when notified they said they will make note of it. I told him not to worry as I won’t be there past that day, but it was still alarming that it was found that way.
Decor was dated, but the room was comfortable and the shower was great. Staff was friendly and helpful
Room was clean and staff was very friendly. My only displeasure was that it was the last two rooms on the top floor and we had to carry our bags a long way.
Front desk staff was friendly & efficient. Room & bedding was clean. Refrigerator was not clean. Heating unit was so hot, we had to keep it on 58 degrees (it was 31 degrees outside). Room had so little floor space that 2 people had to coordinate in order to move from one area to another. Bathroom was unusually small. Outdoor tables & sofas were dirty & piled up in plain sight. Directional signs to rooms unclear. Definitely not worth the price charged. Will not return.
This hotel was nothing like is pictured. It is extremely old. Room was outdated and extremely small. It is more of a motel,,,,room doors are all on the outside. We could hear everything outside our window. Stayed for 15 minutes and then left. Extremely disappointed. Paid good money and didn't even end up staying due to the conditions.
Need to paint clean doors UPDATE rooms …coffee maker didn’t work, breakfast greasy potato’s & Luke warm omelette. Toaster filthy.
I was desperate and need a room NEVER in all my years of travel have I paid $236 for a room like this !
This is place is actually pretty sweet. Staff was friendly, cool outdoor bar. Close to town. Excellent option.
The room was odd to get to - you had to walk outside and down a hall. The remote didn’t work but did get fixed. It’s convenient to everything we wanted to do with an Uber.
Yes, The room was very good. Staff was very good as was the free breakfast. We've travelled all over for 40 years and your hotel is as good as the best places that we've ever stayed. Thank You!!