酒店回复: Hello Dalia M,Lamentamos que no haya podido disfrutar del desayuno durante su estancia. Agradecemos sus comentarios, pues nos ayudan a comprender mejor las expectativas de nuestros huéspedes. Esperamos que en su próxima visita, pueda disfrutar de otros servicios que ofrecemos en el hotel. Su opinión es valiosa para nosotros y la tendremos en cuenta para futuras mejoras.
4.0分
其他
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The hotel is in the middle of renovations which are badly needed. The breakfast was virtually nonexistent as the dining area was being renovated. The room was clean and the bed was very comfortable. Good value for the price.
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酒店回复: Hello Stephen,Thank you for sharing your experience. We're pleased to hear you found the room clean and comfortable, as well as the value to your liking. We understand that renovations can cause disruptions, and we appreciate your patience during this process. Your feedback regarding breakfast is valuable, and we will take it into consideration as we continue to improve our services. We hope to welcome you back in the future when all enhancements are complete.
1.0分
其他
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Our room was on the second floor right next to the stairway. The stairway door closing was extremely loud both late in the evening and early in the morning. Additionally, the carpet on the stairway was torn. The coffee was empty at breakfast and not much in the way of food. Thankfully, McDonalds was next door. We complained but staff acted like it was no big deal.
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酒店回复: Hello Duane,Thank you for sharing your feedback about your recent stay. We're sorry to hear that you experienced noise disturbances and challenges during breakfast service. The comfort and satisfaction of our guests are important to us, and your concerns will be forwarded to the appropriate teams for review. We appreciate your input, as it helps us improve our services in the future. Thank you for choosing to stay with us.
4.0分
其他
Was impressed with the upgrades in the rooms..was there last May and was not impressed..looks like a different place well done.
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酒店回复: Hello Tommy,Thank you for your report! We're delighted to hear that you enjoyed the upgraded rooms during your recent stay. It's our goal to continually enhance the guest experience, and your positive comments affirm our efforts. We hope to welcome you back soon to experience even more improvements at our hotel.
1.0分
其他
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There was a sign at the front desk, saying something like please pardon our mess, but I didn’t see anything being fixed. Instead, just damage all over my room. Wallpaper torn away, tiles in the bathroom missing, the toilet had flakes in it, no matter how many times I flushed, the ceiling was peeling, the couch was stained, the carpet on the stairs was torn up, and everything about this facility seem to be damaged or rundown. Besides a delightful conversation with the front desk staff, and allowing me to park my motorcycle by the front door, this facility was truly awful.
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酒店回复: Hello Edward,Thank you for sharing your feedback. We appreciate your kind words about our front desk staff and their efforts to assist you. Your concerns regarding the condition of your room and the overall facility are important to us, and your comments will be shared with our management team for consideration. We strive to provide a pleasant experience for all our guests, and it is clear we fell short in your case. Thank you once again for your input which helps us improve for future guests.
1.0分
其他
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My room was infested with roaches. Roaches were coming from the ceiling, the room had roach droppings & when nothing was even looked into when I notified the front desk, my granny & aunt were forced to ATTEMPT C to sleep with the lights on because they feared they would wake up with roaches crawling on them! I called early Saturday morning asking to be connected to my grandma’s room && was RUDELY told that that particular function wasn’t available on their cordless phone. So, I asked for a message to be relayed to my grandmother & to my surprise it never was! I am very unhappy with the customer service & experience I had with this property. I will be requesting a refund && will NOT be starting here again!
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酒店回复: Hello Shirley,Thank you for taking the time to share your feedback. We take all guest concerns seriously, and it is disappointing to hear about your experience. Cleanliness and customer service are top priorities for us, and we will be reviewing your comments with the appropriate team. Your experience is important, and we appreciate you letting us know what happened. We hope you will consider staying with us again in the future.
3.0分
其他
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My review
Bed, TV and King room very comfortable. Under renovation, until Sept 20,2025. so needed to overlook the unfinished work. Door dragged onto tile, loudly, so make sure you closed it completely for it to lock.
Free ‘Lite’ breakfast: coffee, juices, toast, froz waffles, breakfast chewy bar or cereal.
Staff was VERY friendly.
Told us where a coin operated laundry was located since theirs were not working.
We stayed there same time last year. Bed was comfortable, large TV, microwave and mini fridge.
Oh, no coffee pot in room. However, it is offered by front desk as well as cold water.
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酒店回复: Dear Guest,Thank you for sharing your feedback regarding your recent stay. We're glad to hear you found your room comfortable and enjoyed the friendly service from our staff. We appreciate your understanding of the ongoing renovations and the temporary adjustments they entail. Your comments about the door and breakfast options have been noted and will be shared with the team for further consideration. We hope to welcome you back in the future to experience the hotel’s enhancements.
1.0分
家庭亲子
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The pictures online looked great. Room was terrible, moldy shower, holes in wall. One rrom had smaller tv and no extra lock on the door. I wouldnt stay here again or recommend this to my worst enemy.
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酒店回复: Hello Brant, Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations and appreciate your comments regarding the condition of your room. Your insights are valuable and will be shared with our team to ensure we continue to improve our offerings. We hope you find accommodations that better suit your needs in the future.
4.0分
其他
Well the pool wasn’t open but looking at it shows the pool open wasn’t told until I got there when I asked
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酒店回复: Hello Gloria, Thank you for your feedback regarding the pool availability during your stay. We strive to keep our guests informed about amenities, including any changes. Your comments are valuable and will help us improve communication in the future. We hope you enjoyed other aspects of your visit despite this inconvenience and appreciate your understanding.
4.0分
情侣出游
It was a perfect place for a one night stop as we were traveling to our destination. It was clean and the bed was comfortable.
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酒店回复: Hello Cindy,Thank you for sharing your experience with us! We're delighted to hear that our hotel provided you with a clean and comfortable stay during your travels. Our team works hard to ensure that guests enjoy a restful night, and we're glad that we could be a part of your journey. We hope to welcome you back in the future for another pleasant stay.
没有早餐
The hotel is in the middle of renovations which are badly needed. The breakfast was virtually nonexistent as the dining area was being renovated. The room was clean and the bed was very comfortable. Good value for the price.
Our room was on the second floor right next to the stairway. The stairway door closing was extremely loud both late in the evening and early in the morning. Additionally, the carpet on the stairway was torn. The coffee was empty at breakfast and not much in the way of food. Thankfully, McDonalds was next door. We complained but staff acted like it was no big deal.
Was impressed with the upgrades in the rooms..was there last May and was not impressed..looks like a different place well done.
There was a sign at the front desk, saying something like please pardon our mess, but I didn’t see anything being fixed. Instead, just damage all over my room. Wallpaper torn away, tiles in the bathroom missing, the toilet had flakes in it, no matter how many times I flushed, the ceiling was peeling, the couch was stained, the carpet on the stairs was torn up, and everything about this facility seem to be damaged or rundown. Besides a delightful conversation with the front desk staff, and allowing me to park my motorcycle by the front door, this facility was truly awful.
My room was infested with roaches. Roaches were coming from the ceiling, the room had roach droppings & when nothing was even looked into when I notified the front desk, my granny & aunt were forced to ATTEMPT C to sleep with the lights on because they feared they would wake up with roaches crawling on them! I called early Saturday morning asking to be connected to my grandma’s room && was RUDELY told that that particular function wasn’t available on their cordless phone. So, I asked for a message to be relayed to my grandmother & to my surprise it never was! I am very unhappy with the customer service & experience I had with this property. I will be requesting a refund && will NOT be starting here again!
My review
Bed, TV and King room very comfortable. Under renovation, until Sept 20,2025. so needed to overlook the unfinished work. Door dragged onto tile, loudly, so make sure you closed it completely for it to lock.
Free ‘Lite’ breakfast: coffee, juices, toast, froz waffles, breakfast chewy bar or cereal.
Staff was VERY friendly.
Told us where a coin operated laundry was located since theirs were not working.
We stayed there same time last year. Bed was comfortable, large TV, microwave and mini fridge.
Oh, no coffee pot in room. However, it is offered by front desk as well as cold water.
The pictures online looked great. Room was terrible, moldy shower, holes in wall. One rrom had smaller tv and no extra lock on the door. I wouldnt stay here again or recommend this to my worst enemy.
Well the pool wasn’t open but looking at it shows the pool open wasn’t told until I got there when I asked
It was a perfect place for a one night stop as we were traveling to our destination. It was clean and the bed was comfortable.