酒店回复: Thank you very much for your feedback.We’re pleased to hear that you found the apartment well equipped, clean, and comfortable, and that our team was patient and helpful during your check-in. Your kind words will be shared with our staff.Regarding the toiletries, toothbrushes and similar personal items are not provided as standard. However, we provide other genral toiletry items, but we appreciate you highlighting this and will take your comment into consideration.We hope to welcome you again in the future.

酒店回复: Thank you for sharing your detailed feedback. We sincerely apologize for the challenges you encountered during your stay. We understand how frustrating this experience must have been, and we deeply regret that it did not meet your expectations.We would like to clarify that we do not own the entire building, and as such, we are responsible for operating the serviced apartments but not for the building's general management. This means that for issues related to the building or property, such as safety concerns or noise, guests would need to contact us directly so we can assist in resolving the situation.We are also sorry for the early morning calls regarding breakfast orders, and for the disruptions you faced during the night. This is certainly not the level of service we strive to provide, and we will be investigating these matters internally to ensure they do not happen again.Please accept our sincerest apologies once again for the inconvenience you faced, and we truly appreciate your understanding. Should you choose to stay with us again, we would be more than happy to assist in making your next experience much more comfortable.

酒店回复: Thank you for your feedback and great rating.We’re glad to know you had a good stay and were satisfied with the amenities, cleanliness, surroundings, and service. We appreciate your review and hope to welcome you again in the future.