酒店回复: Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.
5.0分
其他
原文
翻译提供方：Google
优良设施
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酒店回复: Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
5.0分
其他
原文
翻译提供方：Google
不
4.0分
其他
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Staff always friendly and helpful room had a little trash on the floor when I arrived nothing serious. Pillowcases appeared stained need to be trashed Rooms was small compared to the room with double beds had king size bed overall good stay
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酒店回复: Dear Kenya,Thank you for your feedback. We're glad to hear that you found our staff friendly and helpful. We apologize for the cleanliness issues you encountered and appreciate your comments regarding the pillowcases. Your observations will help us improve. We're pleased that you had an overall good stay and hope to welcome you back soon.
4.0分
情侣出游
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The staff was great. The room wasn't what I reserved. Reserved a king, they said they over booked and gave us a 2 queen's room. They should have notified me in advance of arriving.
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酒店回复: Dear Richard,Thank you for your feedback. It's wonderful to hear that you had a positive experience with the staff. We sincerely apologize for the mix-up with your room reservation and understand how important it is to receive timely communication regarding such changes. Your comments will be shared with the team to improve our processes.
3.0分
其他
The walls seem too thin. I could hear my neighbor’s television every night until early morning hours. I had trouble sleeping due to this disruption.
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酒店回复: Dear Gail,It's truly unfortunate to hear that noise from neighboring units affected your sleep. Your feedback regarding the thin walls is important, and we appreciate you bringing this to our attention. We hope future stays will be more restful for you.
5.0分
家庭亲子
Yes, the rooms were spotless and comfortable. The staff members were very courteous. Thanks for the excellence!
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酒店回复: Dear Jacqueline,Thank you for your kind words! We're thrilled to hear that you enjoyed the spotless and comfortable rooms, as well as the courteous service from our staff. Your appreciation motivates us to continue providing excellence. We look forward to welcoming you back!
2.0分
其他
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Room was very very basic with wobbly cheap furniture. Ok (just) for an overnight stay but unsuitable for any longer stay. Think cheap IKEA-like furniture that wasn't well assembled and you will have a good idea of what it is like. There is inadequate insulation in the walls between rooms so you can hear everything which is amplified by the hard surface flooring. I like the concept of the glue down laminate floor but noise it amplifies should have been planned for when the place was built.
The hotel provides cleaning every other day according to room signage but we saw no evidence of that. Cigarette ashes in the hallway remained unattended to for the duration of our stay but guests learned to walk around them.
The over use of friendly written words on every surface becomes tiresome very quickly. The vinyl lettering on doors, windows, elevators each promising some sort of awesome fun experience mostly just reinforced the reality that the hotel did not deliver on these written promises. The squeeze bottles of soap and shampoo mounted to the walls were interesting especially with their touted promise of "soap saves lives". Gee mom really? They were trying for cost savings (for them) and likely succeeded in padding their bottom line. Guest experience with cheap noisy rooms, rude staff, and unclean common spaces were the reality for the guests.
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酒店回复: Dear Steve,Thank you for sharing your thoughts about your stay. We're sorry to hear that your experience did not meet your expectations, particularly regarding the room conditions and cleanliness. Your feedback about the noise levels and the overall guest experience is valuable and will be addressed with our team. We appreciate your insights on our amenities and communication efforts, as they help us understand areas for improvement. Your satisfaction is important to us, and we hope to create a better experience in the future.
3.0分
其他
no coffee maker ask desk for one they do not provide no additional pillows or blankets clean but too minimal for my taste
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酒店回复: Dear Olen,Thank you for sharing your experience. We're sorry to hear that your stay did not meet your expectations. We appreciate your feedback regarding the coffee maker and additional amenities. Your comments will help us improve our services in the future.
5.0分
其他
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We had a great stay! Our room was clean and comfortable, the property was very well maintained, we had absolutely no complaints at all. But the thing that really stood out to me was the staff. Everyone was so friendly and helpful. Every single person I encountered at Tru by Hilton in Terrell was smiling and made an effort to speak or carry on a conversation. Half way through our stay I received a text from one of the staff asking how everything was going and if we needed anything. They genuinely seemed concerned that all of our needs were met. I don't know if all Tru locations are this customer friendly but I can't recommend the Terrell location enough. They're fantastic!
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酒店回复: Dear Tiffany,Thank you for sharing your wonderful experience! It's heartening to hear that you found your room clean and comfortable, and that the property was well-maintained. We're especially proud of our friendly and helpful staff, so it’s great to know they made a positive impact during your stay. Your kind words about the Terrell location are much appreciated, and we hope to welcome you back soon!
没有意见
优良设施
不
Staff always friendly and helpful room had a little trash on the floor when I arrived nothing serious. Pillowcases appeared stained need to be trashed Rooms was small compared to the room with double beds had king size bed overall good stay
The staff was great. The room wasn't what I reserved. Reserved a king, they said they over booked and gave us a 2 queen's room. They should have notified me in advance of arriving.
The walls seem too thin. I could hear my neighbor’s television every night until early morning hours. I had trouble sleeping due to this disruption.
Yes, the rooms were spotless and comfortable. The staff members were very courteous. Thanks for the excellence!
Room was very very basic with wobbly cheap furniture. Ok (just) for an overnight stay but unsuitable for any longer stay. Think cheap IKEA-like furniture that wasn't well assembled and you will have a good idea of what it is like. There is inadequate insulation in the walls between rooms so you can hear everything which is amplified by the hard surface flooring. I like the concept of the glue down laminate floor but noise it amplifies should have been planned for when the place was built.
The hotel provides cleaning every other day according to room signage but we saw no evidence of that. Cigarette ashes in the hallway remained unattended to for the duration of our stay but guests learned to walk around them.
The over use of friendly written words on every surface becomes tiresome very quickly. The vinyl lettering on doors, windows, elevators each promising some sort of awesome fun experience mostly just reinforced the reality that the hotel did not deliver on these written promises. The squeeze bottles of soap and shampoo mounted to the walls were interesting especially with their touted promise of "soap saves lives". Gee mom really? They were trying for cost savings (for them) and likely succeeded in padding their bottom line. Guest experience with cheap noisy rooms, rude staff, and unclean common spaces were the reality for the guests.
no coffee maker ask desk for one they do not provide no additional pillows or blankets clean but too minimal for my taste
We had a great stay! Our room was clean and comfortable, the property was very well maintained, we had absolutely no complaints at all. But the thing that really stood out to me was the staff. Everyone was so friendly and helpful. Every single person I encountered at Tru by Hilton in Terrell was smiling and made an effort to speak or carry on a conversation. Half way through our stay I received a text from one of the staff asking how everything was going and if we needed anything. They genuinely seemed concerned that all of our needs were met. I don't know if all Tru locations are this customer friendly but I can't recommend the Terrell location enough. They're fantastic!