Our stay was a quick one on our drive from New York. We arrived at about 1am so we didn’t do much looking around. The hotel seemed nice enough. However in the morning as we were all getting dressed to get back on the road, roaches started coming out of the restroom wall. We all know where there is one there are many. We ran into three before I told the kids to shake out their belongings and pack it up.
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酒店回复: Hello Clateachia, Thank you for sharing your feedback. I want to address your concerns clearly and professionally.We take any report of pests very seriously. However, we were not notified of any issue during your stay, which prevented us from inspecting the room and resolving the matter immediately. Additionally, our records show that the room was occupied past the scheduled checkout time, not an early departure as mentioned. This is important because any delay in reporting or checkout affects our ability to investigate and take action in real time.Our housekeeping team thoroughly inspected the room after your departure and did not find activity consistent with the concerns described. While we understand that even the possibility of a pest sighting can be unsettling, we can only take corrective steps when matters are brought to our attention promptly.We strive to provide every guest with a clean and comfortable stay, and we regret that you did not reach out while on property so we could have addressed this for you immediately.If there is anything further you would like to discuss, please feel free to contact us directly at the hotel. We are always here to assist and ensure accurate resolution based on the circumstances.Thank you,Sugiarti HGeneral Manager
4.0分
其他
Good clean rooms and friendly staff. I was put into the wrong kind of room but it was still nice. Definitely a good price
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酒店回复: Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed your stay with us. We apologize for any confusion regarding your room type; upon reviewing your reservation, we can confirm that you were assigned the room type that was originally booked. We truly appreciate your understanding and your kind comments, and we hope to have the pleasure of welcoming you back in the future.
5.0分
其他
Nice service at breakfast and many healthy options. Room was spacious…bathroom counter space was lacking as I recall.
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酒店回复: We are happy to hear that you enjoyed the breakfast and the room, we do apologize for the counter space in the bathroom.
3.0分
商务出差
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Room was okay but i had a handicapped room. Towels were stained and the bathroom floor was dirty and stained. Especially by the shower and the front of the toilet.
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酒店回复: Thank you for taking the time to offer feedback regarding your recent stay. I would like to sincerely apologize that this happened during your time at our property. This is not the experience we wish for our guest's to have. Your insight will be escalated to our housekeeping department so that we may address this as soon as possible. We hope that you give us the opportunity to offer you a more satisfactory experience if you have any future travels through Jackson, TN.Again, we appreciate your feedback!
4.0分
其他
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Nice
Front desk staff was very friendly and accommodating quick check-in. Room was ready early. They allowed me to check in early but bed had an order great location close to many restaurants and events. there was a high school soccer team and a high school volleyball team there at the same time, but there was never any no ass problems
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酒店回复: Thank you for choosing to stay with us, we appreciate the positive feedback!
5.0分
其他
Great Stay!
This hotel was great one of the best I’ve stayed in. The room was clean the immaculate!
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酒店回复: Thank you for sharing feedback regarding your recent experience at our property. It is always encouraging to hear our guests had a pleasurable time while staying with us. We hope you will consider our property for any future travels you may have through Jackson, TN.
4.0分
其他
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Nice hotel, will return
Breakfast was great, nice selection. Bed was comfortable. Issued: fridge cover door was broken, bathroom door was also broken and the toilet made a crazy noise when flushed.
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酒店回复: We appreciate you taking the time to offer feedback regarding your recent stay. It is always encouraging to hear that we have provided our guests with quality service and accommodations, and we are equally appreciative of any insights from our guests regarding ways in which we can improve each guest's experience, and we will relay this information to our maintenance department. We hope that you will still consider our property for any future travels you may have through Jackson, TN.
酒店很棒，干净整洁，交通也很便利！
楼上非常吵，打了前台电话也没用
全新、干净、宽敞的现代化客房。
舒适的床和沙发。
设施齐全的健身房，配备全新器材。
前台服务人员热情友好。
早餐选择丰富，员工服务周到，确保食物和咖啡品质一流。
Our stay was a quick one on our drive from New York. We arrived at about 1am so we didn’t do much looking around. The hotel seemed nice enough. However in the morning as we were all getting dressed to get back on the road, roaches started coming out of the restroom wall. We all know where there is one there are many. We ran into three before I told the kids to shake out their belongings and pack it up.
Good clean rooms and friendly staff. I was put into the wrong kind of room but it was still nice. Definitely a good price
Nice service at breakfast and many healthy options. Room was spacious…bathroom counter space was lacking as I recall.
Room was okay but i had a handicapped room. Towels were stained and the bathroom floor was dirty and stained. Especially by the shower and the front of the toilet.
Nice
Front desk staff was very friendly and accommodating quick check-in. Room was ready early. They allowed me to check in early but bed had an order great location close to many restaurants and events. there was a high school soccer team and a high school volleyball team there at the same time, but there was never any no ass problems
Great Stay!
This hotel was great one of the best I’ve stayed in. The room was clean the immaculate!
Nice hotel, will return
Breakfast was great, nice selection. Bed was comfortable. Issued: fridge cover door was broken, bathroom door was also broken and the toilet made a crazy noise when flushed.