Room was clean. Peeling paint and water stains all over the ceiling but also a low price so no big complaints. Toilet paper holder ripped out of the bathroom counter as well
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酒店回复: Dear Valued Guest, Thank you for sharing your experience at Red Roof Inn Perrysburg. We regret to hear about the condition of your room not meeting your expectations as well as the issue you had with the toilet paper holder. We will address these issues with our staff to ensure improvements are made. However, it's great to hear you found the room clean and considered the price point favorable. We strive to provide comfortable and well-maintained accommodations for all our guests, and your comments will help us improve. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof Management RediResponse Specialist
3.0分
其他
First off, an electrical outlet wasn't fastened to the wall. No coffee maker in the room. Its atlest clean.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Perrysburg. I sincerely apologize that your stay didn't meet your expectations. I am sorry to hear about the electrical outlet and coffee maker issue. We also appreciate your comment regarding cleanliness of the room.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,AnnRed Roof Management RediResponse Specialist
1.0分
商务出差
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The hotel was an old Howard Johnson hotel. Not a Red Roof. Only a sign on the side of the building declared it was a red roof. First room had a broken air conditioner and a tv that was nothing but snow. The area looks more like a junk yard. Red Roof has got to stop putting their name on dumps. No food in area. Nothing in area.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Red Roof Inn Perrysburg. I am truly sorry to hear about your disappointing experience. It is disheartening that the hotel did not meet your expected standards, as well as the issue you had with the amenities in your room. We are committed to addressing the issues raised to enhance the overall guest experience.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you are comfortable. Thank you for choosing Red Roof. We value your patronage and would love to provide you with a better experience back in the future.Sincerely,ViktorRed Roof ManagementRediResponse Specialist
1.0分
其他
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Terrible Place
Don't check in because they got bugs.Everything on there website is a lie.They don't have water in the pool.It smell terrible.A/C doesn't work properly.They couldn't find a iron.The shower doesn't work without holding the shower stem up because it falls back down and starts running water for a bath.I could write so many bad things about this room.Just trust it's not a good place to stay at all.I checked out early and went 20 miles out my way to get a better room.
酒店回复: sorry that you did not have a good experienceat our location
5.0分
情侣出游
Relaxing and quiet property. Staff were absolutely sweethearts. Room was clean and nice.
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酒店回复: Dear Amanda,Thank you for taking the time to share your experience at Red Roof Inn Perrysburg. It's wonderful to hear you found our property relaxing and quiet. We are delighted that the cleanliness of your room met your expectations and that you considered it nice. We are especially grateful for your recognition of our staff's dedication to providing excellent service.Knowing they made your stay memorable is truly rewarding. Thank you for choosing Red Roof. We hope to welcome you back again soon for another pleasant stay.Sincerely,ViktorRed Roof Management RediResponse Specialist
3.0分
其他
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There was little appealing about the area outside the rooms. The stairway to the second floor was dirty and consisted of brown hard rubber. Carpet upstairs was dirty though the staff reported it was vacuumed every day. Only the room itself was pleasant. Also pool was not available for use.
1.0分
朋友出游
Bathroom was disgusting. Pee on the walls, open soap wrappers on the floor. Halls looked disgusting.
1.0分
其他
Never staying here again.
The room was filthy. Had we not already paid, we would have left. Being shower shoes.
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酒店回复: Dear Lauren, Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ Birmingham East - Irondale/ Airport. We sincerely appreciate your comments regarding your stay please to read all policies before booking in case of refundable deposIt fees. We are very sorry you were unhappy due to the unclean room you reported. We are sorry that our hotel did not meet your expectations. You have our sincere apologies for all factors which interrupted the experience at our Hotel. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for posting your review. Sincerely,Shemar Red Roof Management RediResponse Specialist
1.0分
商务出差
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Nope
Odor in hallways. Poor maintenance. No breakfast or coffee. Non fire / security compliant door ( didn't shut automatically). No toilet paper roll holder. Uneven and broken floor. Stained bedding. Never staying here again or recommending.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Perrysburg. You expressed that the maintenance was poor, the bedding was stained, the hallways had an unpleasant odor, the floor was broken and the other concerns you highlighted hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. I will be sharing your feedback with management in an effort to address your concerns. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Regarding breakfast, this is not an offered amenity at our location, however, we are within close proximity to multiple restaurants. Thank you for sharing your concerns and we ask that you give us another opportunity to make a better impression on your next visit to one of our other Red Roof locations.Sincerely,Samantha Red Roof ManagementRediresponse Specialist
好的
Fair room
Room was clean. Peeling paint and water stains all over the ceiling but also a low price so no big complaints. Toilet paper holder ripped out of the bathroom counter as well
First off, an electrical outlet wasn't fastened to the wall. No coffee maker in the room. Its atlest clean.
The hotel was an old Howard Johnson hotel. Not a Red Roof. Only a sign on the side of the building declared it was a red roof. First room had a broken air conditioner and a tv that was nothing but snow. The area looks more like a junk yard. Red Roof has got to stop putting their name on dumps. No food in area. Nothing in area.
Terrible Place
Don't check in because they got bugs.Everything on there website is a lie.They don't have water in the pool.It smell terrible.A/C doesn't work properly.They couldn't find a iron.The shower doesn't work without holding the shower stem up because it falls back down and starts running water for a bath.I could write so many bad things about this room.Just trust it's not a good place to stay at all.I checked out early and went 20 miles out my way to get a better room.
Relaxing and quiet property. Staff were absolutely sweethearts. Room was clean and nice.
There was little appealing about the area outside the rooms. The stairway to the second floor was dirty and consisted of brown hard rubber. Carpet upstairs was dirty though the staff reported it was vacuumed every day. Only the room itself was pleasant. Also pool was not available for use.
Bathroom was disgusting. Pee on the walls, open soap wrappers on the floor. Halls looked disgusting.
Never staying here again.
The room was filthy. Had we not already paid, we would have left. Being shower shoes.
Nope
Odor in hallways. Poor maintenance. No breakfast or coffee. Non fire / security compliant door ( didn't shut automatically). No toilet paper roll holder. Uneven and broken floor. Stained bedding. Never staying here again or recommending.