Dirty sheets and yellowish towels (and only got 2). No hand soap at sink. Breakfast was a joke with cold sausage biscuits that you had to warm up in a microwave, brown bananas, and out of date milk. Place overall was dingy, way overpriced and unclean. No one was ever at the desk and was worried someone would break into my car. Altogether an unfortunate stay that will not be repeated.
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酒店回复: Dear Hotel Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Portsmouth - Wheelersburg. I am so sorry to hear about the issues you encountered during your recent stay. It is disheartening to learn that the cleanliness of the sheets and towels, hand soap, and the quality of the breakfast did not meet your expectations. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Very truly yours,AnnRed Roof ManagementRediResponse Specialist
4.0分
情侣出游
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I liked that the property was well taken care of it was clean just my room had a little bit of a funky smell. I didn’t like at check out they weren’t at the front desk so i don’t know how I’m getting my deposit back when I paid half cash half card
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酒店回复: Dear Valued Guest,Thank you for sharing your experience at Red Roof Inn Portsmouth - Wheelersburg. We appreciate you highlighting the cleanliness and upkeep of our property. I'm very sorry to hear about the unusual smell in your room and the inconvenience at check-out regarding your deposit return. We will address each of these issues promptly to ensure they are resolved for future guests. Thank you for choosing Red Roof. We value your patronage and hope to provide a better experience in the future.Sincerely,ViktorRed Roof Management RediResponse Specialist
3.0分
其他
The bathroom smelled like urine and the roof above the shower was moldy. The parking area was not well lit.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Red Roof Inn Portsmouth - Wheelersburg. I am sorry to hear about the issues you encountered with the bathroom odor and the presence of possible mold. This is certainly not the experience we want our guests to have. We acknowledge your feedback regarding the parking lot lighting.We are looking into everything you mentioned to ensure it does not happen again. Thank you for choosing Red Roof. We hope to have the opportunity to provide a more positive experience in the future.Sincerely,ViktorRed Roof ManagementRediResponse Specialist
3.0分
其他
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This hotel has went down over the years! I usually enjoy staying here when I visit however I do believe with the price I will stay in an Airbnb! The room was not clean and the blanket had holes in it!!
5.0分
家庭亲子
The staff was really friendly. My room was really nice and clean.
5.0分
其他
was clean and quiet.man at desk was great took care of my tv problems.
5.0分
其他
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Me and my boyfriend stayed there for like a whole month and when it was time to leave, the lady name Mickey she was rude getting and was rushing us to get out!! She is not professional at all and beside that the stay was great
5.0分
其他
Bobs red roof
Parked in front of the door very convenient
Mattresses very thick needed step stool to get in bed
2.0分
其他
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Wow
I was supposed to get a handicap accessible room which that did not happen through **********. The room was best to mediocre I was barefooted one morning before I shower when I got in the shower. I never seen so much black come off the bottoms of my feet. I’m not sure if they’ve been mopped ever I could not tell if the sheets were clean the pillowcases with the hardest pillowcases that I slip on I’m not sure if they were just stained or still had a dirty spot on from not being washed. I stayed there one time before and everything was OK really. Their breakfast that they have was nothing nothing put out. I don’t know what was going on there I have a picture to show the breakfast.
3.0分
其他
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This motel is starting to go down hill. The tub needs replaced. The linens are yellowish and need replaced. The sheets were stained and need replaced. It felt dirty this time (I’ve stayed here
Dirty sheets and yellowish towels (and only got 2). No hand soap at sink. Breakfast was a joke with cold sausage biscuits that you had to warm up in a microwave, brown bananas, and out of date milk. Place overall was dingy, way overpriced and unclean. No one was ever at the desk and was worried someone would break into my car. Altogether an unfortunate stay that will not be repeated.
I liked that the property was well taken care of it was clean just my room had a little bit of a funky smell. I didn’t like at check out they weren’t at the front desk so i don’t know how I’m getting my deposit back when I paid half cash half card
The bathroom smelled like urine and the roof above the shower was moldy. The parking area was not well lit.
This hotel has went down over the years! I usually enjoy staying here when I visit however I do believe with the price I will stay in an Airbnb! The room was not clean and the blanket had holes in it!!
The staff was really friendly. My room was really nice and clean.
was clean and quiet.man at desk was great took care of my tv problems.
Me and my boyfriend stayed there for like a whole month and when it was time to leave, the lady name Mickey she was rude getting and was rushing us to get out!! She is not professional at all and beside that the stay was great
Bobs red roof
Parked in front of the door very convenient
Mattresses very thick needed step stool to get in bed
Wow
I was supposed to get a handicap accessible room which that did not happen through **********. The room was best to mediocre I was barefooted one morning before I shower when I got in the shower. I never seen so much black come off the bottoms of my feet. I’m not sure if they’ve been mopped ever I could not tell if the sheets were clean the pillowcases with the hardest pillowcases that I slip on I’m not sure if they were just stained or still had a dirty spot on from not being washed. I stayed there one time before and everything was OK really. Their breakfast that they have was nothing nothing put out. I don’t know what was going on there I have a picture to show the breakfast.
This motel is starting to go down hill. The tub needs replaced. The linens are yellowish and need replaced. The sheets were stained and need replaced. It felt dirty this time (I’ve stayed here
many times before).