酒店回复: Dear GuestThank you very much for taking the time to share your wonderful feedback. We are delighted to hear that you enjoyed the cleanliness of the room, our excellent location, and the convenience of the free city bus service right outside the hotel.It’s also great to know that the in-room kitchen suited your needs and made your stay ideal for a family trip. Your recommendation truly means a lot to us and to our team.We look forward to welcoming you and your family back again in the future.Warm regards,Rafael BlumerAccommodation Services Manager
Special thanks to the beautiful Ms. Juce of reception — she noticed I had trouble with my luggage and immediately came to help. So kind and professional. I’ll never forget her warm smile!
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酒店回复: Dear Chuanyueouya,Thank you very much for taking the time to share your feedback. We are truly delighted to hear about your positive experience at our hotel.We are especially thrilled to read your kind words about Ms. Juce at reception. It is wonderful to know that she noticed you needed assistance and went out of her way to help with your luggage. Your recognition of her kindness, dedication, and warm smile means a great deal to both her and our team. We will be sure to share your comments with her, as they are incredibly encouraging and a testament to the high standard of service we strive to provide.We sincerely appreciate your feedback and hope to have the pleasure of welcoming you back for another enjoyable stay.Kind regards,Rafael BlumerAccommodation Services Manager
5.0分
一室公寓
商务出差
原文
翻译由AI提供
位置很好，房间干净又舒适。
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酒店回复: 亲爱的 Dillonbeveridge：
非常感谢您给出的完美评分和亲切的反馈。
我们很高兴听到您喜欢我们便利的地理位置，并觉得您的房间干净舒适。
您的支持和善意的评价对我们意义重大，我们期待着您很快再次光临东珀斯探索酒店。
此致，
Rafael Blumer
住宿服务经理
酒店回复: Dear Guest,Thank you for taking the time to share your detailed feedback with us. We truly appreciate your comments and are glad to hear that you found our serviced apartment hotel to be reasonably located, with easy access to local attractions like the Swan Bell Tower and London Street. It’s also great to know that you made good use of the in-room facilities such as the microwave, refrigerator, and cooking appliances, and we’re pleased to hear the hygiene met your expectations.However, we are very sorry to learn about the inconvenience you experienced with our housekeeping service and the interaction at the front desk. Please accept our sincerest apologies for this lapse in service. This is certainly not the level of hospitality we aim to deliver. Your feedback has been shared with the team, and we will be addressing this internally to ensure such incidents are not repeated in the future.We truly value your input and are glad that overall, your stay had some positive aspects. We would love to have the opportunity to welcome you back and provide you with a much-improved experience.Warm regards,Quest East Perth Management
5.0分
行政一室公寓
家庭亲子
Perth最方便的酒店没有之一
1，交通: 门口公交，后面免费巴士，旁边澳洲性价比no birds租车，也可以停车，一天15块。
2，洗衣机，干衣机，厨房一应俱全，Airbnb配置，酒店housekeeping 服务
3，环境没得说
4，服务非常棒，前台沟通超级nice
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酒店回复: Dear Kiddliang,Thank you for your amazing feedback and for giving us a perfect 10 out of 10! We’re absolutely thrilled to hear that you found our hotel the most convenient in Perth.We’re glad you enjoyed the easy transportation options, from the bus right at our door to the free bus at the back and the nearby car rental. It’s great to know our washing machine, dryer, and full kitchen setup added to your comfort while still benefiting from hotel housekeeping services. We also love that you appreciated our beautiful environment and that our team’s friendly service made your stay even more enjoyable.Your kind words mean so much to us, and your support is truly appreciated.We can’t wait to welcome you back for another fantastic stay in the future!Best regards,Quest East Perth
酒店回复: 尊敬的宾客：
非常感谢您分享您的宝贵反馈。我们很高兴听到您度过了完美的住宿体验，并衷心感谢您对我们优质服务和屋顶酒吧的赞赏。
很高兴得知我们的团队为您带来如此愉快的住宿体验做出了贡献。您的反馈对我们意义重大，我们非常欢迎您再次光临，享受难忘的住宿体验。
此致，
Rafael Blumer
住宿服务经理
点评来源 Trip.com
5.0分
两卧室公寓
朋友出游
地理位置优越
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酒店回复: Dear Guest, Thanks for your review and we are pleased you had a great stay with us. We hope to see you again one day again in the future. Best Wishes, Rafael - Accommodation Services Manager
房间干净，非常地理位置也很好，出门就是公交车，公交车在市区免费，屋里可以做饭，适合一家人出行，非常推荐！
Quest 是一间位置优越、干净整洁的服务式公寓。然而，在退房的最后一天，我却经历了一次极其不愉快的体验。
我通过 Trip 预订并全额预付了房费，但酒店工作人员 Pablo 却粗鲁地告诉我住宿费用尚未支付。他甚至威胁说，如果酒店收不到款项，就会从我的押金中扣除费用。
这明明是 Trip 和酒店之间的问题，我却因为所谓的未付款而遭到骚扰。Pablo 态度极其粗鲁傲慢，完全毁了这次住宿体验。
特别感谢前台美丽的Ms. Juce小姐！她看到我在停车场搬运行李不方便，立刻上前帮忙，真的又善良又敬业。她温暖的笑容让我永远难忘！
Special thanks to the beautiful Ms. Juce of reception — she noticed I had trouble with my luggage and immediately came to help. So kind and professional. I’ll never forget her warm smile!
位置很好，房间干净又舒适。
这是一家服务公寓式酒店，位置说得过去，距河边不远，去天鹅钟塔和伦敦街约1.3km，走走看看不知不觉也就到了。房间不大，卫生尚可，微波炉、冰箱、电炉炊具等应有尽有。有收费停车场，要用摇控器才可进出，30刀一天，随意出入。前台廋廋的印度小伙服务不好，3pm我让他告知服务员整理房间，他满口答应，结果5点多钟回来一看，还是没有做卫生。问他怎么回事，他说错过时间了，只能等明天再做卫生整理房间了。真是够呛！
说实话，外面走了一圈，看起来国内酒店的个各方面都比外面强。
Perth最方便的酒店没有之一
1，交通: 门口公交，后面免费巴士，旁边澳洲性价比no birds租车，也可以停车，一天15块。
2，洗衣机，干衣机，厨房一应俱全，Airbnb配置，酒店housekeeping 服务
3，环境没得说
4，服务非常棒，前台沟通超级nice
房间干净舒适，配有设备齐全的小厨房！住得很愉快，很舒服，但离市区有点远。
服务很棒，屋顶酒吧也很好。
地理位置优越
在当地步行很方便，而且乘坐免费巴士出行也很方便。附近有一些商店和餐馆。从阳台上可以看到很棒的景色（甚至有一天晚上在兰利公园还举办了一场音乐会……真是锦上添花），Folley 屋顶酒吧有室内和室外座位，景色也非常棒。