酒店回复: Hello, Thank you so much for taking the time to let us know your opinion. Your feedback is very important for our continuous improvement. We hope you can come back soon. Be always WELCOME to Nações Unidas Affiliated By Meliá. Best Regards, Fernando Medeiros Guest Experience Coordinator
酒店回复: Dear Guest!Thank you so much for taking the time to let us know more about your experience. Your feedback is very important for our continuous improvement. We have already shared the issues mentioned with the responsible departments and we hope you can come back and give us another opportunity to demonstrate our services as expected.Be always WELCOME to Nações Unidas Affiliated By Meliá.Best Regards,Suanne Santos Guest Experience Coordinator
酒店回复: Dear Guest!We would like to thank you for choose Nações Unidas Affiliated by Melia, like your option to hospedate in São Paulo, and to share your considerations about our services.We are very happy to know, than our services met your expectations giving you the wish comfort.Our focus its grant experiences like this.Your considerations is very importante to us, for we get better our continuous improvement.We hope to have your valious presence again, to give you a always good experiences.Feel Always wellcome in Nações Unidas Affiliated by Melia!Suanne SantosGuest Experience Coordinator
4.6分
甄选大床房
商务出差
房间挺舒服的,出差太累,晚上也有晚餐可以吃,就是种类再多些就好了!
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酒店回复: Dear Guest!We would like to thank you for choose Nações Unidas Affiliated by Melia, like your option to hospedate in São Paulo, and to share your considerations about our services. We are very happy to know, than our acomodations met your expectations giving you the wish comfort. Our focus its grant experiences like this. Your considerations about the restaurant was also send it to the responsable team, and is very importante to us, for we get better our continuous improvement.We hope to have your valious presence again, to give you a better experience in the future. Feel Always wellcome in Nações Unidas Affiliated by Melia! Best Regards Suanne Santos coordinator by Guest Experiences
酒店回复: Dear Guest!We would like to thank you for choose Nações Unidas Affiliated by Melia, like your option to hospedate in São Paulo, and to share your considerations about our services.Your exprience about our front desk service was also send it to the responsable team, and is very importante to us, for we get better our continuous improvement.We hope to have your valious presence again, to give you a better experience in the future, and make stay mor comfotable. Feel Always wellcome in Nações Unidas Affiliated by Meliá!Best Regards Suanne Santos coordinator by Guest Experiences
酒店回复: Hello, Thank you so much for taking the time to let us know your opinion. Your feedback is very important for our continuous improvement, and they are also sending to our responsible team.Take our honestly apologies about you laundry experience. Hope you can come back soon, to give you a better stay!Be always WELCOME to Nações Unidas Affiliated By Meliá. Best Regards, Suanne Santos Guest Experience Coordinator
4.0分
标准大床房
商务出差
环境:可以
卫生:可以
服务:还好
设施:可以
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酒店回复: Dear Guest!We would like to thank you for choose Nações Unidas Affiliated by Melia, like your option to hospedate in São Paulo, and to share your considerations about our services. We are very happy to know, than our services met your expectations giving you the wish comfort. Our focus its grant experiences like this. Your considerations is very importante to us, for we get better our continuous improvement.We hope to have your valious presence again, to give you a always good experiences. Feel Always wellcome in Nações Unidas Affiliated by Melia!
酒店位于圣保罗南部区域,周边属于中产社区,街道卫生整洁,附近比较安全且离各家餐馆很近。酒店服务很棒,顶楼有健身房泳池,自助早餐也很丰富,值得推荐。
1,这个酒店服务很差,
2,没有免费的水,到前台询问,需要付钱才能拿瓶装水,如果想要喝水需要到21楼饮水机喝水,但是没有杯子,也没有任何盛水的装置,
3,房间里也没有烧水壶,
4,健身房不卫生,地面很久没打扫,
总体上还行,不是特别差,附近有很多餐馆,但我一般在酒店里吃饭,圣保罗的治安也是一般般的。总的来说,还算可以
房间挺舒服的,出差太累,晚上也有晚餐可以吃,就是种类再多些就好了!
太糟糕了,热水器坏了,锅炉也出了问题,直到第二天他们才解决。即使我把“请打扫”的牌子挂在门上,他们也没有打扫房间。换个毛巾简直要了我的命,打了四次电话才给我送来,太让人恼火了。前一天点的晚餐餐盘,要是不把它们放到走廊上,估计会一直留到我退房。哎,这次入住体验真是太糟糕了,太不愉快了。
酒店地理位置优越,房间温馨舒适,早餐非常丰盛。美中不足的是隔音效果不太好,能听到很多噪音。有些客人在凌晨入住时制造的噪音很大,这点体验很差…
我们坐了30个小时的飞机,上午10点才到酒店。很遗憾,酒店无法提供提前入住服务。我们提出想使用淋浴间快速梳洗一下,因为我们11点有个会议,但前台拒绝了我们的请求。我们对此有点失望。
除此之外,房间很宽敞,一切都很好。
除了办理入住的时候花了非常久的时间 但是携程客服一直在帮助我们联系 他们人真的很好!!!!!!!!!!!
我在离开的前两天使用了他们的洗衣服务,除了价格偏贵,还存在多收费的情况,我在当时就立马拿着发票去找到前台协商退款,但是在前台人员证实多收之后以系统故障为由没有当下就处理我的退款,返倒把我的发票收走,说会通过邮件给我发送新的发票,并且我可以在退房当天得到退款,但是到了退房当天前台人员继续以系统故障为由告诉我我的退款将在三天内安排,但是实际上无论是新的发票还是退款我都没有收到,给他们发送email也没有得到任何回复。
环境:可以
卫生:可以
服务:还好
设施:可以