This place is not good. Only booked here because they said they had an electric car charger, but come to find out it was broken and would not have been free to use anyway. Room smelled like it had been smoked in for years. AC was on full blast but the room never got below maybe 70. Door didn’t close all the way unless you pushed hard on it and the lock was held on with tape. Hair dryer didn’t work and was filthy and the room was not very thoroughly cleaned. Ran out of toilet paper and there were no extras in the room, and the front desk would not bring any. Guy behind the counter had BO so bad the smell stuck in my nose for hours. Cable TV signal was horrible. WiFi ******. Not enough parking spots. Only decent things about it were that there was a microwave, fridge and shampoo and body wash and the bed was at least comfortable.
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酒店回复: We regret to hear that your stay did not meet your expectations. For clarity, the electric car charger on our property is not advertised as complimentary, and we apologize if this caused any misunderstanding. It is in working condition. Your reservation was for a smoking king room, which explains the presence of smoke odor; had you notified us during your stay, we would have been glad to move you to a non-smoking room.
4.0分
其他
Check in person was amazing. Super friendly and gave us good information to get around. The only thing that we didn’t like was the bed. It was hard.
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酒店回复: Thank you! We're glad you enjoyed our friendly service and appreciate your feedback about the bed.
3.0分
商务出差
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Room clean but air conditioning very poor- room remained warm.
Staff friendly
Parking adequate.
Facility on main road but heard gunshots coming from nearby- perhaps neighborhood not the best.
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酒店回复: Thank you for your feedback. We’re glad you found the room clean and staff friendly, and we’ll look into the A/C issue.
5.0分
商务出差
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HOME AWAY FROM HOME
We always stay here when we are in Little Rock. It’s across the street from UAMS and is so convenient. The people are very nice and the rooms are clean. We call it our home away from home.
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酒店回复: Thank you for your perfect rating and kind words! We’re so glad you enjoyed your stay and look forward to welcoming you back.”
2.0分
家庭亲子
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I am not sure how these places get there ratings but 8 and above should not have trash outside, be next to a freeway, building patched and broken, room not cleaned properly, clerk should be able to answer questions....now after this trips i dont know that trust ******* anymore
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酒店回复: Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet expectations. We understand your concerns regarding cleanliness, maintenance, and service, and we take these issues seriously. Please know that we are actively working to improve in all areas mentioned.We strive to provide a comfortable and welcoming stay for all our guests, and we regret that we fell short during your visit. Your comments will help us identify where we need to focus our efforts, and we hope you’ll consider giving us another opportunity in the future.
5.0分
其他
Renovated rooms at a great price
You wouldnt know it from the outside, but this hotel has newly renovated rooms with great amenities. A great value. Thanks!
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酒店回复: Thank you for the great review! We're glad you enjoyed the renovated rooms and found value in your stay. Hope to see you again soon!
4.0分
其他
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I was satisfied with the property except one thing. The couch in the room was filthy. There was probably a child there previously and food was spilled all in the cushions. I removed the cushions since i checked in late and when i returned the next day it had been taken care of. Other than that the proprty was satisfactory.
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酒店回复: Thank you for your feedback. We apologize for the issue with the couch but are glad our team was able to address it promptly. We appreciate your understanding and hope to welcome you back!
3.0分
商务出差
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It was ok
Bed was comfortable
Had to re-key the room every time I closed the door. Of course the verbal routine is to try to convince you that your phone or key fob is causing demagnetization with the key.
Television had a weak signal. The parking spaces are too close. I found a better room less than 10 minutes away for half the price
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酒店回复: Thank you for sharing your experience. We’re glad you found the bed comfortable, but we apologize for the inconvenience with the key, TV signal, and parking. Your feedback helps us improve, and we appreciate you giving us a chance.
4.0分
其他
No laundry soap at the front desk but other than that it’s a decent motel.
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酒店回复: Thank you for your feedback! We’re glad you had a decent stay and will make sure to address the laundry soap issue.
This place is not good. Only booked here because they said they had an electric car charger, but come to find out it was broken and would not have been free to use anyway. Room smelled like it had been smoked in for years. AC was on full blast but the room never got below maybe 70. Door didn’t close all the way unless you pushed hard on it and the lock was held on with tape. Hair dryer didn’t work and was filthy and the room was not very thoroughly cleaned. Ran out of toilet paper and there were no extras in the room, and the front desk would not bring any. Guy behind the counter had BO so bad the smell stuck in my nose for hours. Cable TV signal was horrible. WiFi ******. Not enough parking spots. Only decent things about it were that there was a microwave, fridge and shampoo and body wash and the bed was at least comfortable.
Check in person was amazing. Super friendly and gave us good information to get around. The only thing that we didn’t like was the bed. It was hard.
Room clean but air conditioning very poor- room remained warm.
Staff friendly
Parking adequate.
Facility on main road but heard gunshots coming from nearby- perhaps neighborhood not the best.
HOME AWAY FROM HOME
We always stay here when we are in Little Rock. It’s across the street from UAMS and is so convenient. The people are very nice and the rooms are clean. We call it our home away from home.
I am not sure how these places get there ratings but 8 and above should not have trash outside, be next to a freeway, building patched and broken, room not cleaned properly, clerk should be able to answer questions....now after this trips i dont know that trust ******* anymore
Renovated rooms at a great price
You wouldnt know it from the outside, but this hotel has newly renovated rooms with great amenities. A great value. Thanks!
I was satisfied with the property except one thing. The couch in the room was filthy. There was probably a child there previously and food was spilled all in the cushions. I removed the cushions since i checked in late and when i returned the next day it had been taken care of. Other than that the proprty was satisfactory.
It was ok
Bed was comfortable
Had to re-key the room every time I closed the door. Of course the verbal routine is to try to convince you that your phone or key fob is causing demagnetization with the key.
Television had a weak signal. The parking spaces are too close. I found a better room less than 10 minutes away for half the price
No laundry soap at the front desk but other than that it’s a decent motel.
目前为止没什么可抱怨的，我是帮我司机订的。
位置离商店很近。