We wanted to switch to a room with 2 double beds & the hotel was pretty empty, also I am a rewards member but he wanted to charge me more to do that. Not very friendly. Breakfast was from 6-9 & when we showed up at 7:15, they were out of most items. No one working in breakfast area or at front desk. Noisy room from other rooms next door & upstairs.
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酒店回复: Hello Barb,Thank you for taking the time to share your feedback. We appreciate your input regarding the room assignment and breakfast experience. Guest satisfaction is important to us, and your comments will be taken into consideration as we continuously work on improving our services. We hope to provide you with a better experience during your next visit and truly appreciate your loyalty as a rewards member.
4.0分
家庭亲子
Outside appearance not appealing, staff was unfriendly like didn't want to be there no greetings or friendly service
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酒店回复: Hello Jessica, We appreciate your feedback regarding your recent stay. It’s important to us that each guest feels welcomed and valued, and we're sorry to hear about your experience with our team. Your comments will be shared with management to ensure we continue to improve our service. Thank you for taking the time to share your observations.
5.0分
家庭亲子
Staff was very friendly and helpful. Nice clean place, comfortable beds. Would definitely come back.
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酒店回复: Hello Chery,Thank you for your positive feedback! We're thrilled to hear that you enjoyed the friendly service and comfortable accommodations during your stay. We appreciate your willingness to return and look forward to welcoming you back for another pleasant experience. Your satisfaction is important to us.
5.0分
其他
The staff is absolutely incredible. The nicest, most accommodating hotel service I’ve ever received.
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酒店回复: Hello Amie,Thank you for your kind words about our staff! We take great pride in delivering exceptional service, and it's wonderful to hear that you experienced that during your stay. Your feedback is valuable to us and will be shared with our team as they continue to strive for excellence. We hope to welcome you back in the future to provide you with another outstanding experience.
1.0分
其他
Poor staff. Somewhat un eatable breakfast. P one tiny bar of soap and no soap for your heads. They should drop the word quality.
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酒店回复: Hello Glen, Thank you for sharing your feedback. We take all guest comments seriously as they help us to improve our services. Your concerns regarding the breakfast options and bathroom amenities will be addressed with the appropriate teams for better future experiences. We appreciate your input, and it will aid us in enhancing our offerings to meet guests' expectations more effectively.
5.0分
其他
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Good value
Affordable accommodations right on Main Street in the downtown area of Pinedale. Room was comfortable & ideal for a short-term stay. There's ample on-site parking & free wifi.
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酒店回复: Dear Guest,Thank you for your feedback! We're glad to hear you found our accommodations affordable and comfortable during your stay. It's great to know that the location and amenities, such as parking and free wifi, contributed positively to your experience. We appreciate your insights and hope to welcome you back in the future for another enjoyable visit.
2.0分
家庭亲子
Pool was closed whole time of stay and that was not communicated with us. Pictures on website was not the same as the hotel. Outside of hotel not well kept
3.0分
其他
Rather outdated and for the price I would have expected better conditions.
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酒店回复: Hello Debra,Thank you for sharing your feedback regarding your recent stay. We value your perspective and appreciate you bringing your concerns to our attention. Our team is continually looking for ways to enhance the guest experience, and your comments will be reviewed as part of our ongoing efforts to improve the hotel. We hope you will consider staying with us again in the future to experience any changes we may implement.
我和丈夫非常感谢热情友好的接待、干净安静的房间以及优越的地理位置。这里完全符合我们的需求，满足了我们所有的期望。我们一定会再次入住，享受一夜酣眠！
暖气一直不好使，要么关不掉，要么吹冷风。免费早餐过了30多分钟才送到。
We wanted to switch to a room with 2 double beds & the hotel was pretty empty, also I am a rewards member but he wanted to charge me more to do that. Not very friendly. Breakfast was from 6-9 & when we showed up at 7:15, they were out of most items. No one working in breakfast area or at front desk. Noisy room from other rooms next door & upstairs.
Outside appearance not appealing, staff was unfriendly like didn't want to be there no greetings or friendly service
Staff was very friendly and helpful. Nice clean place, comfortable beds. Would definitely come back.
The staff is absolutely incredible. The nicest, most accommodating hotel service I’ve ever received.
Poor staff. Somewhat un eatable breakfast. P one tiny bar of soap and no soap for your heads. They should drop the word quality.
Good value
Affordable accommodations right on Main Street in the downtown area of Pinedale. Room was comfortable & ideal for a short-term stay. There's ample on-site parking & free wifi.
Pool was closed whole time of stay and that was not communicated with us. Pictures on website was not the same as the hotel. Outside of hotel not well kept
Rather outdated and for the price I would have expected better conditions.