酒店回复: Dear Maurice,Thank you for taking the time to share your thoughts with our team. We apologize for not being able to meet your expectations. Our team will be sure to discuss your feedback to make sure that we meet all of your expectations. Please consider visiting us again so we can show you the stay that you deserve.
5.0分
商务出差
原文
翻译提供方：Google
Christina 是一位非常棒的服务人员，非常友好和乐于助人，她竭尽全力让我住得非常愉快。非常感谢！
2.0分
其他
原文
翻译提供方：Google
这次入住体验本来会非常愉快，但有一个缺点，那就是浴室水槽的排水管完全堵塞了。
展开
酒店回复: Dear Tim,We are glad most of your stay with us went well. However, we are disheartened that we were unable to meet all of your expectations. Our front desk is ready to assist our guests with any of their concerns, and we hope you were able to ask for the help that you needed immediately. Regardless, we will be sure to share your comments with our team for improvement. We appreciate you choosing to stay with us and hope you will give us another chance to provide you with a perfect stay.
1.0分
商务出差
展开
My son stayed here for business. This place is a dump. He had a reservation for 5 days. They kept charging his credit card for the next two weeks without his authorization and refuse to credit his account. The room was never cleaned. Still trying to get credit for days without a reservation that were unauthorized that he did not stay there. Sketchy all around.
展开
酒店回复: We were distressed to read your comments. What you have described is not typical of an experience onsite, and we feel confident that there has been a misunderstanding. Our team members follow strict policies regarding billing and guest information. Please have your son contact us at his earliest convenience so we can look into this concern further.
2.0分
家庭亲子
slow check in, smelt funny, flies all over the room, I killed two bugs crawling on my face throughout the night. found beer caps from the previous people.
展开
酒店回复: Dear Helena,Thank you for taking the time to share this with us. It’s clear your experience missed the mark in several areas, and that’s not the impression we want guests to leave with. We understand how frustrating it must have felt to encounter odor, cleanliness, and pest concerns, and we assure you that this is not typical for our property. Our team has been dispatched to investigate these matters further and ensure they are rectified. We appreciate your feedback, and we hope to welcome you for a more satisfactory experience in the future.
2.0分
其他
展开
It is old and rundown. The rooms stink and feel very dirty. The bathroom door is moldy on the inside. Only positive was the bed was somewhat comfy. I brought my own blankets and only used them. The “breakfast” is yuck!
展开
酒店回复: Dear Lynette,Thank you for your feedback. We are sorry to hear about your experience. Cleanliness and comfort are top priorities for us, and it's clear from your comments that we did not deliver. We are currently reviewing these concerns with our team to ensure they are addressed right away. While we're glad to hear the bed provided comfort, we regret that the rest of your stay did not meet your standards. It is our hope to welcome you back soon for a much better experience.
5.0分
其他
展开
It’s better on the inside
The outside is a little cluttered, parking is limited and doesn’t look nice but the room was super cute and clean. Great decor and TVs. The staff was nice and quick and helpful. I didn’t have the breakfast so can’t attest to that. The towels, sheets, blankets and consumables (soap shampoo toilet paper etc) were all high quality and ample quantity for my stay. Big pillows, great sheets and blankets. My room 107 had a little gas fireplace. They allow pets for $15 a night per pet and it’s a strict policy.
1.0分
家庭亲子
展开
My family and I stopped at this motel as an emergency stop because we were tired and still ended up sleeping in the car. We only needed a room for our house plants so they didn't freeze in the truck overnight when we were moving from Washington to Utah. The bedding was dirty with crumbs and stained with red splotches. The toilet constantly clogged. All of the tables/side tables were filthy. Everything was disgusting. Everyone in our family -even the kids- opted to sleep in the car. This place was nasty. Definitely a hole in the wall kind of place. They didn't need a credit card, your vehicle info, or even an ID, if that tells you anything. They were nice, though. I wish we had gone further down the highway for a nice hotel.
展开
酒店回复: Dear Brittany,We're sorry to hear that you didn't have a good time with us during your recent visit. It's unfortunate to hear about any issues with the accommodations that you received. Your upkeep and cleanliness concerns are gratefully received. We'll be sure to have our housekeeping and maintenance teams look into your comments further so that improvements can be made where necessary. Thank you and we hope you will consider giving us another chance soon.
大堂前台的糖果盘里有老鼠屎。不太友好。我们走进去办理入住手续时，前台的女工作人员没有理会我们。
她正在帮助别人，10 分钟后才对我们说了一句“工作”，直到她做完。房间很小，办理入住手续非常尴尬。描述说他们有早餐。我不认为那叫早餐。他们把一些果酱馅饼和巧克力棒放在塑料容器里。如果你和家人一起来，你甚至不能用他们现有的食物喂饱他们所有人
20 世纪中期建造的汽车旅馆。设施较旧，使用频繁。浴缸和墙壁很脏，明显没有认真清洁。房间门上有裂缝，大到可以看到阳光。加热器整晚都很吵。头顶的单元被一只 400 磅重的大猩猩占据，它从晚上 6 点到晚上 11 点都在笨拙地走动。在那里过得并不愉快。不幸的是，你可以给猪涂口红，但它仍然是猪。老板热情地迎接了我，彬彬有礼。我们不会再住了。祝你好运。
与描述或图片不符。他们声称提供免费的欧陆式早餐，但只有苹果和燕麦棒。床没有固定在墙壁或地板上，因此非常不安全，而且很吵。
Christina 是一位非常棒的服务人员，非常友好和乐于助人，她竭尽全力让我住得非常愉快。非常感谢！
这次入住体验本来会非常愉快，但有一个缺点，那就是浴室水槽的排水管完全堵塞了。
My son stayed here for business. This place is a dump. He had a reservation for 5 days. They kept charging his credit card for the next two weeks without his authorization and refuse to credit his account. The room was never cleaned. Still trying to get credit for days without a reservation that were unauthorized that he did not stay there. Sketchy all around.
slow check in, smelt funny, flies all over the room, I killed two bugs crawling on my face throughout the night. found beer caps from the previous people.
It is old and rundown. The rooms stink and feel very dirty. The bathroom door is moldy on the inside. Only positive was the bed was somewhat comfy. I brought my own blankets and only used them. The “breakfast” is yuck!
It’s better on the inside
The outside is a little cluttered, parking is limited and doesn’t look nice but the room was super cute and clean. Great decor and TVs. The staff was nice and quick and helpful. I didn’t have the breakfast so can’t attest to that. The towels, sheets, blankets and consumables (soap shampoo toilet paper etc) were all high quality and ample quantity for my stay. Big pillows, great sheets and blankets. My room 107 had a little gas fireplace. They allow pets for $15 a night per pet and it’s a strict policy.
My family and I stopped at this motel as an emergency stop because we were tired and still ended up sleeping in the car. We only needed a room for our house plants so they didn't freeze in the truck overnight when we were moving from Washington to Utah. The bedding was dirty with crumbs and stained with red splotches. The toilet constantly clogged. All of the tables/side tables were filthy. Everything was disgusting. Everyone in our family -even the kids- opted to sleep in the car. This place was nasty. Definitely a hole in the wall kind of place. They didn't need a credit card, your vehicle info, or even an ID, if that tells you anything. They were nice, though. I wish we had gone further down the highway for a nice hotel.