酒店回复: Dear Maria,We sincerely apologize for the terrible experience you had. It's clear that your stay fell far short of our standards. Issues like room odor, noise, and cleanliness are unacceptable. We're taking immediate steps to address these problems and prevent this from happening again.
5.0分
其他
原文
翻译提供方：Google
我真的很享受我的住宿，我和我的家人度过了愉快的时光。
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酒店回复: Estimado David,¡Gracias por compartir una reseña tan maravillosa! Estamos encantados de saber que tuvo una gran experiencia. Esperamos darle la bienvenida nuevamente cuando decida visitar la zona.Un cordial saludo,
2.0分
家庭亲子
原文
翻译提供方：Google
无烟房间，有股陈旧的香烟味。
2.0分
情侣出游
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The positive is the bedding was clean. The negatives - run down, water stained shower and sink. Bathroom door wouldn't close, GFI outlets didn't work. Grime in the corners of the floor. Room key access was faulty. Ice machine out of order. Pleasant staff was a real plus!
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酒店回复: Thank you for taking the time to leave a review and share your recent experience with us. While we’re glad to hear you found the bedding clean and our staff pleasant, we’re truly sorry to learn about the many issues that negatively impacted your stay.We sincerely apologize for the condition of your room — including the water-stained fixtures, faulty outlets, cleanliness concerns, and the bathroom door not closing properly. These are not the standards we aim to uphold, and we completely understand how frustrating and disappointing this must have been.We also regret the inconvenience caused by the faulty room key access and out-of-order ice machine. Please be assured that your comments have been shared with our maintenance and housekeeping teams, and we are actively working to address these issues to prevent them from recurring.Your feedback is extremely valuable, and we’re using it to make meaningful improvements. We hope you’ll consider giving us another opportunity to provide you with a much better experience in the future. If there’s anything further you’d like to share, or if you’d be open to a follow-up conversation, we’d welcome the chance to speak with you directly.Thank you again for your honesty and for acknowledging our team’s efforts — we truly appreciate it.
1.0分
其他
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breakfast: cold eggs, kid's only cereals, even the foil katsup packets were stuck together. the bath sink took 5 seconds to fill a drink cup. the shower was powerful, but the drain was defective, so you had 3in. of water in the tub with you before you finished.
take your money someplace else; any place else
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酒店回复: Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience with us was disappointing, and we sincerely apologize for the multiple issues you encountered during your stay.From the quality and variety of the breakfast to the plumbing concerns in your room, it’s clear that we did not meet your expectations—or our own standards. We especially regret the inconvenience caused by the slow bathroom sink and the poor drainage in the tub. These are issues that should not have gone unnoticed, and we are addressing them with our maintenance and housekeeping teams immediately.We also understand your frustration with the limited breakfast options and product quality. Your comments are being shared with our food service team so we can take corrective action.We never want any guest to feel like their money wasn't well spent. While we can't change your recent experience, we truly hope you'll consider giving us another chance in the future to provide the kind of stay we strive for. Your feedback is invaluable in helping us improve.Team Howard Johnson
2.0分
其他
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The Room was old. Paint was discollered furniture drawers stuck, shower leaked, sink leaked lighting was low. Beds were OK but quilt quilt was stained. The breakfast had minimal options. The staff was very friendly and helpfull but could nt resolve all the issues with the room. They say redecoration at the motel was ongoing and we had one of the old rooms.
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酒店回复: Thank you for taking the time to share your feedback about your recent stay with us. We're truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for the inconvenience caused by the condition of your room.We acknowledge the issues you mentioned — including the dated furnishings, leaking fixtures, and cleanliness concerns — and we completely understand how disappointing that must have been. While renovations are currently underway, it’s clear that we fell short in providing the comfort and quality you deserve.That said, we're very pleased to hear our staff made a positive impression and tried to assist where possible. Providing warm, helpful service is something we always strive for, even when circumstances aren't ideal.Please know that your feedback is invaluable as we continue to improve. We hope you’ll consider giving us another opportunity in the future to provide you with a much better experience in one of our newly renovated rooms.
1.0分
其他
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TV didn’t work. No shower curtain on handicapp shower stall and water was all over the bathroom making the floor dangerously slippery. Not impressed with night clerk. Breakfast was just ok…
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酒店回复: Thank you for your recent feedback. We’re very sorry to hear that your stay did not meet expectations, and we want to sincerely apologize for the inconveniences you experienced.We understand how frustrating it must have been to have a non-working TV and a lack of proper accommodations in the accessible bathroom. The absence of a shower curtain and the resulting water on the floor is a serious safety concern, and we are taking immediate steps to ensure this is addressed properly.We’re also disappointed to hear that your interaction with our night clerk did not leave a positive impression. Please know that guest service is a top priority for us, and we will be using your comments as a training opportunity to improve.While we're glad you were able to have breakfast, we regret that it did not exceed your expectations.Your experience is not reflective of the standards we strive for, and we genuinely appreciate your feedback—it helps us get better. We hope you’ll consider giving us another opportunity to provide you with a more comfortable and welcoming stay in the future.
5.0分
朋友出游
Good value, friendly staff, plenty of parking, close to restaurants, good center for day trips
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酒店回复: Thank you for your kind review! We’re glad you enjoyed the value, service, and location, and we look forward to welcoming you back on your next visit.
这家酒店又旧又破，连毛巾和卫生纸这些基本设施都供应不足！员工虽然友善乐于助人，但似乎缺乏培训，工作能力不足。所以，也许也不能完全怪他们。这家酒店不值这个价。这家豪生酒店在一个小镇上，没什么竞争。我以后不会再订这家酒店了。
前台那位女士竟然在我们已经通过 Trip.com 预付了房费的情况下，又收了我们一次钱。这家酒店不过是把用了多年的 Rode Inn 重新包装了一下。唯一明显的改动就是换了新毛巾。他们仍然主要服务那些把大卡车停在停车场、在开放走廊里开派对、大声放音乐、抽**的旅行工作队。我本以为换了新老板会有所改善，结果大失所望。不推荐住这里。
房间里有一股排水的味道，家具很旧，条件很差。晚上可以听到下水道的声音。从早上 5:00 起，孩子们在走廊里尖叫。
又老又被忽视。可怕的浴室
我真的很享受我的住宿，我和我的家人度过了愉快的时光。
无烟房间，有股陈旧的香烟味。
The positive is the bedding was clean. The negatives - run down, water stained shower and sink. Bathroom door wouldn't close, GFI outlets didn't work. Grime in the corners of the floor. Room key access was faulty. Ice machine out of order. Pleasant staff was a real plus!
breakfast: cold eggs, kid's only cereals, even the foil katsup packets were stuck together. the bath sink took 5 seconds to fill a drink cup. the shower was powerful, but the drain was defective, so you had 3in. of water in the tub with you before you finished.
take your money someplace else; any place else
The Room was old. Paint was discollered furniture drawers stuck, shower leaked, sink leaked lighting was low. Beds were OK but quilt quilt was stained. The breakfast had minimal options. The staff was very friendly and helpfull but could nt resolve all the issues with the room. They say redecoration at the motel was ongoing and we had one of the old rooms.
TV didn’t work. No shower curtain on handicapp shower stall and water was all over the bathroom making the floor dangerously slippery. Not impressed with night clerk. Breakfast was just ok…
Good value, friendly staff, plenty of parking, close to restaurants, good center for day trips