酒店回复: Thank you for your feedback. We will look into these issues immediately. Thank you
1.0分
商务出差
原文
翻译提供方：Google
酒店很旧，有股难闻的味道
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酒店回复: Dear Roberto,We are sincerely sorry to hear that you didn't have a good time with us during your recent visit. Your upkeep and cleanliness concerns are gratefully received. We'll be sure to have our housekeeping and maintenance teams look into your comments further so that improvements can be made where necessary. Thank you so much for the feedback and we hope to see you again soon.
5.0分
其他
Definitely coming back!
They have some great coffee in the front lobby and the room was VERY clean. I truly enjoyed my stay!
2.0分
朋友出游
Hotel is tired and in need of upgrades. The staff is friendly but that doesn't offset dirty and dingy rooms
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酒店回复: Dear Lisanna,While our accommodations may be a little older in some respects, we are certainly capable of better in cleanliness and comfort. Our team will discuss your remarks and work together to improve our facilities and overall guest satisfaction. Thank you for your time, and we wish you well.
2.0分
商务出差
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You get what you pay for. It’s not the unsafest hotel I’ve been to but you need to keep your head on a swivel. However, all of downtown Augusta is a steaming out mess so this place is just part of that mess.
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酒店回复: Dear Michael,We're sincerely sorry to hear that you didn't have a good time with us during your recent visit. Please know that the safety of our guests is our top priority, and we have a number of policies in place to ensure this. We hope that everything else was in order for your stay, and that you'll consider giving us another chance soon.
1.0分
其他
If you are using for the Ironman… very close to T1… great location. Hotel itself is just one step above sleeping in your car.
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酒店回复: While we're glad our location was perfect for attending Ironman, we regret that other aspects did not meet expectations. Please know that your comfort is our top priority, and if you have any suggestions on how we can improve, please let us know. We apologize that we didn't meet expectations, but we know we can provide a seamless stay, and we hope to have another opportunity to prove that to you.
1.0分
家庭亲子
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First off the bathroom door was hanging off it's hinges, a vent in the bathroom had toilet paper covering it,the bedding wasn't changed in four days that we were there A/C worked at 61°. And baby roaches all over. Couldn't walk outside with out someone asking for a cigarette or money. The curtains were stained and wouldn't close properly, the peep hole in the door was busted out with toilet paper stuffed in it.two bars of soap and bottle of shampoo to last 2 people 4 days. Never did bring clean towels. Toilet seat was loose. The mirror was horrible couldn't see anything (not like I'm anything to look at) but come on. Well if you want a very cheap place to stay in Augusta Georgia this is the place to stay, Just remember you get what you pay for Cheap low maintained, But very friendly people.Enjoy your stay.
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酒店回复: Dear David,What you have shared is a poor reflection of our values, and we can't apologize enough. Our housekeeping and maintenance teams have been informed of your remarks and will work together to address the issues you observed in your room. We will also have our pest control specialist make a trip out to ensure everything is as it should be. While we can't change the past, we are confident we can provide you with a much better experience in the future. We hope you will consider it.
1.0分
其他
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First they wanted to charge me for my service animal, then they wanted to charge me $100 deposit because people who stay there tear up doors, so I called the local sheriff's office and the officer said to me " you do not want to stay here at this hotel, we are always getting calls because of guests causing trouble"
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酒店回复: Dear Daniel,We are disappointed to learn you had an unsatisfactory experience at our property, and we hope you'll accept our apologies for the miscommunication regarding the pet fee and deposit. We will discuss your feedback with our team to ensure a similar situation doesn't occur. While we understand that your perceptions of us have been altered, we hope you'll allow us to redeem ourselves the next time you're in Augusta.
挺不错，价格还不贵，加住了一晚。旁边有条河可以逛逛，环境很好。
全世界出差超过二十年，这家酒店是我住过最可怕的一间酒店，不是因为旧，也不是因为治安不好，一个晚上近200美金的酒店居然可以这么的臭。报到完后，前台的阿三哥给我们一袋物品，本来以为是洗发乳之类的，结果是除臭剂。一进房间马上扑鼻而来的就是各种霉臭味，看着腐烂的木头门，发霉的地毯和貌似黏鼠班的浴室地板，当场吓的我们决定直接退房。酒店非常强硬就是不给退，最差的经验，没有之一。
这是一家非常古老、恶心的酒店，还有蟑螂，我不推荐它，服务很糟糕。
酒店很旧，有股难闻的味道
Definitely coming back!
They have some great coffee in the front lobby and the room was VERY clean. I truly enjoyed my stay!
Hotel is tired and in need of upgrades. The staff is friendly but that doesn't offset dirty and dingy rooms
You get what you pay for. It’s not the unsafest hotel I’ve been to but you need to keep your head on a swivel. However, all of downtown Augusta is a steaming out mess so this place is just part of that mess.
If you are using for the Ironman… very close to T1… great location. Hotel itself is just one step above sleeping in your car.
First off the bathroom door was hanging off it's hinges, a vent in the bathroom had toilet paper covering it,the bedding wasn't changed in four days that we were there A/C worked at 61°. And baby roaches all over. Couldn't walk outside with out someone asking for a cigarette or money. The curtains were stained and wouldn't close properly, the peep hole in the door was busted out with toilet paper stuffed in it.two bars of soap and bottle of shampoo to last 2 people 4 days. Never did bring clean towels. Toilet seat was loose. The mirror was horrible couldn't see anything (not like I'm anything to look at) but come on. Well if you want a very cheap place to stay in Augusta Georgia this is the place to stay, Just remember you get what you pay for Cheap low maintained, But very friendly people.Enjoy your stay.
First they wanted to charge me for my service animal, then they wanted to charge me $100 deposit because people who stay there tear up doors, so I called the local sheriff's office and the officer said to me " you do not want to stay here at this hotel, we are always getting calls because of guests causing trouble"