Bedding was clean and we were too exhausted from travel to notice the rest until too late for our one night stay. There was no one at check-in for a couple of minutes. I felt unwelcome and afraid to try to find them for issues. Dirty bathtub, walls & ceiling in disrepair, nasty microwave with food debris. Ancient equipment. It’s like they didn’t even try to make it tolerable.
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酒店回复: Dear Tina,Thank you for sharing your experience at Relax Inn By OYO Natural Bridge I-81. We sincerely apologize for the condition of the room and the inconvenience you experienced. Your feedback is important and will help us improve our services.Warm regards,LisaRelax Inn By OYO Natural Bridge I-81
2.0分
家庭亲子
The condition was poor. The convenience to local interest was excellent. There were stink bugs in the overhead vents and lights.
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酒店回复: Dear Blendell,We’re sorry to hear about the condition issues you encountered at Relax Inn By OYO Natural Bridge I-81. Your feedback is being reviewed to improve guest experience.Warm regards,LisaRelax Inn By OYO Natural Bridge I-81
1.0分
其他
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Absolutely horrible. Was up for 3 hours in the middle of the night due to a drunk guy outside our room, called the front desk 3 times and they did nothing. Finally we had to call the cops. This hotel obviously doesn’t care about their guests
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酒店回复: Dear Cynthia,We sincerely apologize for the disturbance and security concerns during your stay at Relax Inn By OYO Natural Bridge I-81. Your feedback is important and will help us improve safety for all our guests.Sincerely,LisaRelax Inn By OYO Natural Bridge I-81
3.0分
商务出差
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Small rooms, great value.
For the price they charge if you just need a place to sleep for the night, the room was clean and I really appreciated that the windows opened and there was an exhaust fan in the bathroom. There was a nice refrigerator and microwave and the television had many channels. It is an old building and is in desperate need of updating. The room was the smallest hotel room I've ever been in, but it worked for a place to sleep and the price was right. The front desk was accommodating. The neighborhood seemed very safe. Just be aware it's very old and run down.
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found great value in your stay and appreciated the cleanliness, amenities, and accommodating service from our front desk team. We understand how important it is to have a comfortable space, and we acknowledge your comments regarding the room size and the building's condition. Please rest assured that we are actively working on updating our facilities to enhance the guest experience. Your feedback is invaluable to us, and we hope to welcome you back soon.Warm regards, Team OYO
1.0分
其他
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Unsafe, uncaring staff
Property was not clean and the room next door had a kicked in door. Front desk agent had no sympathy for this and said "oh, a guest couldn't get in their door" thinking this was an adequate explanation. As a solo older woman traveling, I immediately left the property and spent $260 at Natural Bridge Hotel to be in a safe location. There was no way I was going to spend another moment in this unsafe, unclean property.
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酒店回复: Dear Laurie,We are very sorry for the unsafe and unclean conditions you encountered at safety and comfort are important to us, anRelax Inn By OYO Natural Bridge I-81. Your d we appreciate your feedback to improve our services.Sincerely,LisaRelax Inn By OYO Natural Bridge I-81
2.0分
家庭亲子
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The staff at this hotel were extremely friendly and helpful, which I truly appreciated. Unfortunately, the condition of the property itself made for a very poor experience. The water had such a bad taste that I drove across the street to buy bottled water. There were plumbing issues, with drains—including the shower—backing up. The bed required some repair when we arrived, though it was comfortable after we fixed it. One of the room doors had a large hole in it, which looked like it had been kicked in. Weeks later, we drove by again and noticed the same door still hadn’t been repaired, leaving a gap large enough for animals to get in. I feel bad leaving this review because the staff were wonderful, but I would not stay here again.
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酒店回复: Dear Carrie,Thank you for highlighting the cozy ambiance, spotless rooms, scenic views, and friendly staff at Relax Inn By OYO Natural Bridge I-81. We’re glad these thoughtful touches made your stay feel special. We notice your rating was low, and we’d love to understand how we can improve your experience further. Please feel free to reach out to us directly.Best regards,RosyRelax Inn By OYO Natural Bridge I-81
4.0分
其他
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I could not say anything bad about this property. The only disadvantage is no ice machine, and after 11pm there are no stores open in the area, next store would be 11 miles.
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酒店回复: Dear Guest,Thank you for sharing your feedback with us. We understand how important it is to have access to amenities like an ice machine, especially during late hours. We hope this didn't impact your overall experience too much and that you enjoyed your stay with us. We look forward to welcoming you back and ensuring a more convenient stay next time.Warm regards, Team OYO
1.0分
其他
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When I got to the motel there was a sign saying they would be back in a half hour. When someone returned I was sent to a completely different motel a mile down the road. So the room was not as pictured. Bait and switch. The room was dirty. The shower was covered in hair and the toilet stained. Obviously hadn’t been cleaned well before I got there.
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酒店回复: Dear James,We're very sorry to hear about your disappointing experience at Relax Inn By OYO Natural Bridge I-81. What you described does not reflect the standards we aim to uphold, and we sincerely apologize for the inconvenience and condition of the room you received. Your concerns about the cleanliness and the unexpected change in location have been shared with our team for immediate review. We truly appreciate your feedback and will work hard to ensure this does not happen again.Sincerely,Management TeamRelax Inn By OYO Natural Bridge I-81
2.0分
其他
Room dirty. TV service not working. WiFi extremely poor. No coffee.
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酒店回复: Dear Angela,We apologize for the issues you experienced with cleanliness, TV, WiFi, and amenities at Relax Inn By OYO Natural Bridge I-81. Your feedback is appreciated and will help us improve.Sincerely,LisaRelax Inn By OYO Natural Bridge I-81
感觉还不错
Bedding was clean and we were too exhausted from travel to notice the rest until too late for our one night stay. There was no one at check-in for a couple of minutes. I felt unwelcome and afraid to try to find them for issues. Dirty bathtub, walls & ceiling in disrepair, nasty microwave with food debris. Ancient equipment. It’s like they didn’t even try to make it tolerable.
The condition was poor. The convenience to local interest was excellent. There were stink bugs in the overhead vents and lights.
Absolutely horrible. Was up for 3 hours in the middle of the night due to a drunk guy outside our room, called the front desk 3 times and they did nothing. Finally we had to call the cops. This hotel obviously doesn’t care about their guests
Small rooms, great value.
For the price they charge if you just need a place to sleep for the night, the room was clean and I really appreciated that the windows opened and there was an exhaust fan in the bathroom. There was a nice refrigerator and microwave and the television had many channels. It is an old building and is in desperate need of updating. The room was the smallest hotel room I've ever been in, but it worked for a place to sleep and the price was right. The front desk was accommodating. The neighborhood seemed very safe. Just be aware it's very old and run down.
Unsafe, uncaring staff
Property was not clean and the room next door had a kicked in door. Front desk agent had no sympathy for this and said "oh, a guest couldn't get in their door" thinking this was an adequate explanation. As a solo older woman traveling, I immediately left the property and spent $260 at Natural Bridge Hotel to be in a safe location. There was no way I was going to spend another moment in this unsafe, unclean property.
The staff at this hotel were extremely friendly and helpful, which I truly appreciated. Unfortunately, the condition of the property itself made for a very poor experience. The water had such a bad taste that I drove across the street to buy bottled water. There were plumbing issues, with drains—including the shower—backing up. The bed required some repair when we arrived, though it was comfortable after we fixed it. One of the room doors had a large hole in it, which looked like it had been kicked in. Weeks later, we drove by again and noticed the same door still hadn’t been repaired, leaving a gap large enough for animals to get in. I feel bad leaving this review because the staff were wonderful, but I would not stay here again.
I could not say anything bad about this property. The only disadvantage is no ice machine, and after 11pm there are no stores open in the area, next store would be 11 miles.
When I got to the motel there was a sign saying they would be back in a half hour. When someone returned I was sent to a completely different motel a mile down the road. So the room was not as pictured. Bait and switch. The room was dirty. The shower was covered in hair and the toilet stained. Obviously hadn’t been cleaned well before I got there.
Room dirty. TV service not working. WiFi extremely poor. No coffee.