酒店回复: Good Morning Anna,Thank you for your review. It’s encouraging to hear that our comfortable accommodations, stunning views, and the hospitality from our front desk contributed positively to your stay. Your concerns regarding parking and room preparation are appreciated, as they highlight areas where our experience can be refined to better meet guest expectations. We look forward to welcoming you back for a seamless stay at Snowpine Lodge.
5.0分
家庭亲子
原文
翻译提供方:Google
卓越的服务,华丽的家具,但最喜欢的是室内外舒适的座位。
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酒店回复: Hi Michelle,It is a pleasure to hear you enjoyed your visit to Snowpine Lodge! We are so happy to hear you appreciated our expansive, living room-style common areas, as well as the outdoor patio. The daughter of the owners, Courtney Peña, designed every square inch of the lodge to help our guests feel immediately at home! Thank you for your compliment to our exceptional customer service as well - we will pass on the compliments to our front of house team! We hope to welcome you back to Snowpine again soon.
4.0分
情侣出游
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The staff proved gracious and attentive, though registering my Amex for incidentals presented a brief snag. Meals at The Gulch Pub were generous and reasonably priced—most of the dinner shone, save for the overly dry chicken—while breakfast at Swen earned high marks, especially the superb huevos rancheros. We look forward to indulging in spa services and have already savored a brisk ascent up the mountain.
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酒店回复: Thank you for your detailed and thoughtful review of Snowpine Lodge! We're delighted you appreciated our attentive service, satisfying meals at Gulch Pub, and standout breakfast at Swen's Restaurant. Your note about the chicken is also valued and will be shared with our culinary team. Your Amex check-in experience will be reviewed as well with our front desk supervisor. It’s great that you enjoyed your experience, and we look forward to welcoming you back for another great visit!
4.0分
家庭亲子
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Staff was wonderful. We were placed in a room next to the public bathrooms, which ended up being pretty loud, even through the night we heard flushing. Not ideal, a lovely place nonetheless.
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酒店回复: Dear Arian,Thank you for taking the time to share your review of Snowpine Lodge. It's great to know the warm hospitality of our team stood out during your stay. That said, being accommodated near a high-traffic area impacted your comfort, and that’s certainly not the lasting impression we hope to leave. We look forward to welcoming you back for a more relaxing experience.
5.0分
情侣出游
It was our wedding night. The room was wonderful. The view was unmatched. Everyone was wonderful. It was a little pricey, but we loved it.
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酒店回复: Dear Robert,Thank you for choosing Snowpine Lodge to celebrate such a special night. We're thrilled to hear you enjoyed your beautiful room, stunning view, and warm service from our staff. It means a lot to know the experience left a lasting impression. We hope you'll think of us again for future getaways and celebrations!
5.0分
情侣出游
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Nice mix of fancy and relaxed. Wonderful service from helpful staff. Spa was lovely. Enjoyed the outdoor pool and hot tubs. Great access to ski slopes. But also, pricey, and limited options for dining.
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酒店回复: Dear Kathleen,Thank you for the thoughtful review! We're glad you enjoyed our relaxing yet elegant vibe, exceptional service, and convenient ski access. Your notes on dining variety and pricing are also appreciated and will be considered. We look forward to welcoming you back to Snowpine Lodge!
1.0分
其他
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There was a urine stain on the carpet right next to the bed. Seriously gross, and the staff did nothing about it during our stay. I am very sad to report the SnowPine has gone down hill.
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酒店回复: Dear Todd,We're grateful for the opportunity to host you at our lodge. Please accept our apologies for your cleanliness concern, which we take seriously. Rest assured, our housekeeping team will remedy this issue so future stays are better. We hope you will consider giving us a chance to change your perceptions.
3.0分
其他
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The room and facilities were very nice. Swen's restaurant was excellent with great food and service. We appreciated that they were able to move us from a table directly in front of the kitchen door to a window. A good restaurant planner would have put a wall or a screen in front of the kitchen door. Our TV did not initially work. The ice machine was broken. I ordered one of four dessert wines available at the bar and they were out of it. The worst of it was that our room was located under the kitchen/dining room area which had a hard floor so we heard noise from that throughout the evening and early morning. At some point in the middle of the night the screen on the bedside telephone started flashing for no apparent reason and we had to unplug it to get it to stop. We expected a better experience for the price. I would go back to the restaurant but probably not the hotel.
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酒店回复: Thank you for being our guest and sharing your valuable feedback. While we are happy you enjoyed a delicious dining experience and the wonderful view, we are sorry you had some concerns in the room. Please know your comments are important to us and will be reviewed with the team to ensure we always offer our best. We hope you'll consider staying with us again so we can prove we are better than this.
我对我们的住宿体验很不满意,因为在我们孩子和孙辈入住的那天晚上,他们正在举办婚礼,而且婚礼派对的服务比我们更好。停车场简直荒唐,泳池和热水浴缸都关闭了,唯一的餐厅也关门了。我花了很多钱,感觉自己被骗了,我以为可以用的东西都用完了。
很棒的酒店。停车位有限,而且我们的房间没有按照预订为4人准备。房间和景色都很漂亮。前台很棒。
卓越的服务,华丽的家具,但最喜欢的是室内外舒适的座位。
The staff proved gracious and attentive, though registering my Amex for incidentals presented a brief snag. Meals at The Gulch Pub were generous and reasonably priced—most of the dinner shone, save for the overly dry chicken—while breakfast at Swen earned high marks, especially the superb huevos rancheros. We look forward to indulging in spa services and have already savored a brisk ascent up the mountain.
Staff was wonderful. We were placed in a room next to the public bathrooms, which ended up being pretty loud, even through the night we heard flushing. Not ideal, a lovely place nonetheless.
It was our wedding night. The room was wonderful. The view was unmatched. Everyone was wonderful. It was a little pricey, but we loved it.
Nice mix of fancy and relaxed. Wonderful service from helpful staff. Spa was lovely. Enjoyed the outdoor pool and hot tubs. Great access to ski slopes. But also, pricey, and limited options for dining.
There was a urine stain on the carpet right next to the bed. Seriously gross, and the staff did nothing about it during our stay. I am very sad to report the SnowPine has gone down hill.
The room and facilities were very nice. Swen's restaurant was excellent with great food and service. We appreciated that they were able to move us from a table directly in front of the kitchen door to a window. A good restaurant planner would have put a wall or a screen in front of the kitchen door. Our TV did not initially work. The ice machine was broken. I ordered one of four dessert wines available at the bar and they were out of it. The worst of it was that our room was located under the kitchen/dining room area which had a hard floor so we heard noise from that throughout the evening and early morning. At some point in the middle of the night the screen on the bedside telephone started flashing for no apparent reason and we had to unplug it to get it to stop. We expected a better experience for the price. I would go back to the restaurant but probably not the hotel.
很有度假感的小屋 释放压力的好地方