酒店回复: Your review is a little unfair, during your stay, the pool and the clarity was explained, that we were treating it. Two days after your check in, it was clear and to be fair, your entire stay was during the windiest week in Cape Town, blowing the most incredible number of leaves and dirt into the pool. It is standard practice to be charged extra for specialty coffee, as long as you are advised, there is everything on offer on the breakfast buffet, and what you do not find, may be requested. You were travelling on a LARGER BUSED GROUP TOUR, where everything is worked to a contract and price, where we are contracted to serve you a simple continental buffet breakfast, apart from the rest of our guests, which is not what you received. Cockroaches during dinner, did you mention this to the manager/manageress on duty that evening, or the following morning, was this even brought to anyone's attention that you were unhappy during your stay, so that we would have had any chance of rectifying any of these matters?
酒店回复: Thank you for the review and the score. We look forward to welcoming you back to Glen Avon on your next visit to SA. Loved that you enjoyed our warm hospitality when it was colder in the evenings. Looking forward to hosting you again. Kind regards Wendy and the team at Glen Avon
酒店回复: Thank you for the review and wonderful rating....we are thrilled to hear that you enjoyed every part of your stay with us, and the breakfasts. We look forward to welcoming you back at the guesthouse again soon. Kind regards Wendy and the team at Glen Avon
酒店回复: Sorry to hear that you did not enjoy your stay at Glen Avon, we were open for dinner on the 24th December, but closed on the 25th December, as none of our guests wanted to dine in, nor had they prebooked dinner. Our staff work half day on public holidays, if you leave the Do Not disturb sign on your bedroom door, then the room is left, and isn't made up. All specialty coffees are charged for, exactly the same as in a restaurant.
酒店回复: Thank you for the review and score....so lovely that you enjoyed your time with us. We look forward to welcoming you back again soon, Kind regards Wendy and the team at Glen Avon.
酒店回复: Thank you so much for the review, it was a pleasure having you and your family stay with us, and I was more than relieved when your documents arrived safely back home with you. Always so stressful when travelling with young children not to leave anything behind. Your children were so well behaved, and a pleasure to have stay with us. We look forward to having you stay with us again soon. Kind regards Wendy and the team at Glen Avon
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很棒的酒店,有点陈旧,位置很好
我们需要的一切。宽敞的房间、游泳池、美味的早餐和良好的位置。
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酒店回复: Thank you for the review and score, we love that you enjoyed your stay with us, and the size of the room, and the pool. Until we meet again on your next trip to SA.Kind regards The team at Glen Avon
酒店回复: Vielen Dank für die Bewertung. Wir freuen uns sehr, dass Sie Ihre Zeit bei uns genossen haben und freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen. Herzliche Grüße von allen in Glen Avon, bis wir uns wiedersehen!
昔日的辉煌。从外观上看,这栋建筑确实很漂亮,但可惜的是,内部却与第一印象大相径庭。家具陈旧,房门关不严实,整体感觉十分糟糕。卫生状况也令人不敢恭维。室外泳池很久没清理了,水质浑浊。早餐非常简陋:只有最便宜的香肠和火腿,以及过滤咖啡(卡布奇诺还要额外收费)。水果不多,但我们点的鸡蛋料理味道还不错。晚餐味道不错,服务也很友好。可惜的是,晚餐期间有两只蟑螂爬过餐桌,彻底破坏了我们的用餐体验。我们不推荐这家酒店,认为它的五星级评级完全是无稽之谈。
真是一次美妙的住宿。工作人员非常友好。想要帮助组织有趣的郊游。早餐很美味。每天早上自由选择。卧室很好。床很可爱。不幸的是,地板上铺着地毯,但你的床每晚都会整理好。天气冷的时候,就用电热毯。每天晚上在床上放上巧克力,并听天气预报。住宿很棒!!! 晚餐时服务很友好。晚餐也很棒。舒适的花园,您可以在泳池边放松身心。
很棒的精品酒店。舒适的家具!很棒的早餐!总而言之,这是游览开普敦的完美住宿选择。房间非常宽敞,花园如梦如幻!服务也非常棒!我随时都会回来。
尽管午夜很晚才到达,但还是受到了热情的欢迎。美丽、维护良好的建筑群,拥有大量绿地、漂亮的泳池区、配有现代家具的宽敞房间、良好的照明概念、充足的电源插座、冰箱、保险箱。不过,冰箱里的水并不是免费的。
圣诞节期间:价格通常较高,但每晚 250 欧元,房间不在主楼,而是对面 4 个相邻的房间,很简单。我们从开普敦回来时,下午 4 点还没有整理床铺。比早上 8 点早 15 分钟吃早餐:不可能。咖啡......嗯,你得额外付钱才能喝一杯卡布奇诺( 250 欧元并不多)。我只在抵达时见过经理,之后就再也没有见过,甚至没有圣诞节问候。很多其他客人也给出了非常不满意的评论:再也不来Glen Avon了。晚餐:没有,但是不知道去哪里吃晚餐,很无助。伟大的。距离这里仅几公里的地方就是康斯坦提亚酒庄,那里有两家大型的餐厅,每年圣诞节都营业。如果总经理不知道这一点并且可以向她的客人推荐,那么她还是总经理吗?
这是一家非常安静且位置优越的酒店,房间宽敞,室外区域非常漂亮(包括游泳池)。工作人员非常友好,晚餐菜单也很棒。精选葡萄酒和丰盛的早餐。总体来说“很棒”
该小屋被称为黑色精品酒店。但事实远非如此。早餐时,您首先得到的是水果拼盘,其中包括一片薄薄的菠萝、一小片芒果、半个李子、小块甜瓜和一颗来自酒店自家桑树的浆果。过滤咖啡作为咖啡供应。所有其他类型如卡布奇诺等均需额外收费。然后来2片吐司,每人一片。自助餐有熟火腿、一种难以形容的香肠,有时还有萨拉米香肠。奶酪很丰富。在酒店的描述中,您会发现一个太阳能温水游泳池。这些都不是真的。游泳池很冷,当我问游泳池是否可以加热时,我得到的答案很简洁:游泳池是加热的。其他房子里有大量的免费水,可以付费购买装满水的瓶子。当我们询问时,我们被告知自来水可以饮用。我们每晚付了 5000 南非兰特,对于这种糟糕的服务来说,我们绝对不会再预订这家酒店了。
该酒店满足人们对开普半岛的所有期望:优越的地理位置、安全和绿色、美丽的当地建筑、舒适的客房(出色的床上用品)和设备齐全的浴室。饭菜多样且精致。我们和年幼的孩子一起旅行,我们真的很高兴有一个毗邻的房间,无需外出即可进入。最后但并非最不重要的一点是,工作人员热情但不熟悉,随时待命,同时保持谨慎。服务并没有随着我们的住宿而停止,因为我们不幸地将重要文件遗忘在房间的抽屉里,它们很快就被送回了我们的家:再次感谢您的卓越服务!
很棒的酒店,有点陈旧,位置很好
我们需要的一切。宽敞的房间、游泳池、美味的早餐和良好的位置。
一流的服务!优秀的美食!最高水平的个性!宽敞的房间。优越的地理位置!在开普敦和周边葡萄酒之乡开展活动的理想基地!任何时候,一次又一次!