酒店回复: Hallo Birgit,Vielen Dank für Ihr Feedback. Wir freuen uns, dass Ihnen die Lage und unser Service gefallen haben. Vielen Dank auch für den Hinweis bezüglich des Fußbodens und der Rezeptionszeiten – wir werden dies mit unserem Team prüfen, um Ihren nächsten Aufenthalt noch angenehmer zu gestalten.Hi Birgit,Thank you for your feedback. We’re glad you enjoyed the location and service. We appreciate you letting us know about the floor and reception hours — we’ll review this with our team to ensure a better experience next time.
5.0分
其他
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An extremely economical choice that wowed me with with incredible service. I've never felt so much genuine kindness and friendliness from a hotel before. I never met anyone in person, and I still felt completely taken care of - from the friendly person on the phone, to the online check-in, to daily text messages to ask about my stay, to the goodbye email that offered to send home anything I might have left.
The room itself was as economical as the price - small and without much glamour - but it was exactly what was needed. The heating worked without fuss and was silent enough to sleep. The kitchenette was, again, small but completely serviceable for what it needed to be.
We'll be staying again next time we're in Penticton.
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酒店回复: Hello Lindsay,Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your stay and felt well cared for throughout your visit. Our team truly appreciates your kind words — it means a lot to know our service made a difference.We’re delighted that you found your room comfortable and convenient, and we can’t wait to welcome you back on your next trip to Penticton!When you’re ready to book again, please call us directly and mention that you’re a return guest to take advantage of our Return Rewards rates and special offers.Warm regards,StacyGuest ServicesTiki Shores Inn & Suites
3.0分
其他
Check in was easy
No staff on premises
No next day room cleaning
Coffee maker had used supplies
Dishes seemed dirty
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酒店回复: Hello Dianne,Thank you for taking the time to share your feedback regarding your recent stay at Tiki Shores Inn & Suites. We’re truly sorry to hear that your experience did not meet expectations.Please accept our sincere apologies for the lack of staff presence during your check-in, the housekeeping oversight, and the condition of the coffee maker and dishes. This is certainly not the standard of cleanliness and service we aim to provide.We will be addressing these concerns with our housekeeping and operations teams to ensure this does not happen again.We truly appreciate your feedback, as it helps us improve the experience for all our guests. If you’re willing, we’d love the opportunity to make this right and restore your confidence in staying with us.Warm regards,StacyGuest ServicesTiki Shores Inn & Suites
2.0分
其他
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Check in and check out very easy and convenient
Location and surroundings absolutely glorious
And that’s pretty much it for the good…
The room… 20 years ago would’ve been considered grossly outdated… while the beds in the two bedrooms were ok to sleep in, the pullout sofa had about a foot drop in the middle, by far the worst we’ve seen and impossible to get comfortable
The lights were also very sad.. first impression when enter the room late evening sends you back in the post war era … the bathrooms ( we had a 2 beds 1.5 baths room) weren’t light enough for me to shave because of the same sad and outta place light bulb… And while the cleanness could be subjective, if you feel gross to take your shoes off and touch anything in the room you know something’s wrong.
All in all, this is a degraded place running at the bare minimum only to milk as much as possible the tourists trying to enjoy the beauty of the Okanagan lake.
My opinion.
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酒店回复: Dear Bogdan,Thank you for taking the time to share your experience. We’re glad to hear that check-in was easy and that you enjoyed our beautiful location. We’re truly sorry that the room and amenities did not meet your expectations — we completely understand how frustrating that must have been. Your feedback has been shared with our team, and we’ll be using it to make improvements so future guests have a much better experience.
3.0分
其他
Given wrong door code and no one in office. Towel rack broken in bathroom, beds uncomfortable.
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酒店回复: Thank you for your feedback. We're sorry to hear about the difficulties you experienced during your stay — especially the inconvenience with the door code, the towel rack, and the comfort of the beds. We understand how frustrating it can be when things don’t go smoothly, and we apologize for the inconvenience.Your comments have been noted and shared with our team so we can address the maintenance concerns and improve communication for future guests.We appreciate you staying with us and taking the time to share your experience.
5.0分
其他
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I had the best stay when I came here at the end of September. My room was so cozy and it felt like a little apartment. It was clean, well maintained & you can’t beat the location! I will definitely be back
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酒店回复: Thank you so much for your kind words and wonderful review! We’re thrilled to hear that you enjoyed your stay and that your room felt like a cozy little apartment — that’s exactly the experience we hope to create.We’re especially glad you appreciated the cleanliness, maintenance, and our great location. It means a lot to know you'd like to return, and we’ll be happy to welcome you back anytime!
5.0分
情侣出游
Wonderful stay and the location is amazing! The restaurant was incredible! Would definitely recommend!
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酒店回复: Dear David,Thank you so much for your kind words! We’re thrilled you enjoyed your stay, our location, and the restaurant. We appreciate your recommendation and look forward to welcoming you back!
性价比很高
就这个价格来说，能住到两卧室带厨房的房间，而且位置便利，停车方便，对一个家庭来说，这绝对是一次非常划算又愉快的住宿体验。沙滩就在眼前，停车位就在房间门口，泳池也很不错。
话虽如此，有些其他评论里提到的问题确实存在，您也需要注意一下。其他人说的异味是真的，会断断续续地出现，闻起来像是洗衣机里放久了没晾的衣服。空调和冰箱确实有点吵。整体清洁度不太理想，但我相信床铺和床单是干净的，最终来说这才是最重要的。
我喜欢这里的一切，尤其是前台热情周到的欢迎服务 🤗
彭蒂克顿值得一去。
房间本身非常漂亮，酒店位置也很棒。
工作人员非常友好，我可以晚点退房。
但是地板破了，有受伤的风险。
而且很脏。
下午5点后前台就没有人值班了。
An extremely economical choice that wowed me with with incredible service. I've never felt so much genuine kindness and friendliness from a hotel before. I never met anyone in person, and I still felt completely taken care of - from the friendly person on the phone, to the online check-in, to daily text messages to ask about my stay, to the goodbye email that offered to send home anything I might have left.
The room itself was as economical as the price - small and without much glamour - but it was exactly what was needed. The heating worked without fuss and was silent enough to sleep. The kitchenette was, again, small but completely serviceable for what it needed to be.
We'll be staying again next time we're in Penticton.
Check in was easy
No staff on premises
No next day room cleaning
Coffee maker had used supplies
Dishes seemed dirty
Check in and check out very easy and convenient
Location and surroundings absolutely glorious
And that’s pretty much it for the good…
The room… 20 years ago would’ve been considered grossly outdated… while the beds in the two bedrooms were ok to sleep in, the pullout sofa had about a foot drop in the middle, by far the worst we’ve seen and impossible to get comfortable
The lights were also very sad.. first impression when enter the room late evening sends you back in the post war era … the bathrooms ( we had a 2 beds 1.5 baths room) weren’t light enough for me to shave because of the same sad and outta place light bulb… And while the cleanness could be subjective, if you feel gross to take your shoes off and touch anything in the room you know something’s wrong.
All in all, this is a degraded place running at the bare minimum only to milk as much as possible the tourists trying to enjoy the beauty of the Okanagan lake.
My opinion.
Given wrong door code and no one in office. Towel rack broken in bathroom, beds uncomfortable.
I had the best stay when I came here at the end of September. My room was so cozy and it felt like a little apartment. It was clean, well maintained & you can’t beat the location! I will definitely be back
Wonderful stay and the location is amazing! The restaurant was incredible! Would definitely recommend!