酒店回复: Hi Ilana,Thank you for your feedback. There does seem to be some confusion. The unit you reserved was a West Studio Queen. This is a Studio in our West Building that has 1 Queen bed. There is also a Full size sleeper sofa if needed in the unit, which is explained online. This is the unit type you reserved so this was the unit type you received. Did you accidentally reserve the wrong unit type? We do have a variety of other units on property, including even some Two Bedroom Suites that can accommodate as many as 3 beds (1 Queen and 2 Twins) along with a Full size sleeper sofa, sleeping a maximum occupancy of 6 people (that includes children).Should you wish to reserve with us again, we highly encourage you to call us directly at 631-267-8600. Our Front Desk team will be more than happy to assist you in finding the unit that best suits your needs.Cordially,Guest Relations
酒店回复: Thank you for your review. We always like to hear feedback from our guests, both positive and negative, as it is the only way to grow and improve. We are sorry you didn't enjoy your stay with us! If you ever have any issues or are unhappy with something, please notify Front Desk immediately so we can assist you and ensure you have an enjoyable stay. We were unaware of any displeasure while you were on property, so no matter where you book in the future, please provide the hotel an opportunity to make any fixes then and there for you.Please note that most resorts in the Hamptons area do not have lifeguards, including the other Dune Resort properties you listed, both Driftwood and the Hermitage. For any concerned guests who are not comfortable swimming in the ocean, we have an outdoor heated pool on property. As you noted, we do have a Book the Beach feature to reserve chairs, towels, and umbrellas. Cabana always gets the chairs set up first and keep the towels and umbrellas reserved for you to be placed once you arrive for two reasons:1) Ocean breezes can sometimes blow sand onto the new towels which is no fun and the umbrella placements that guests request often differ depending on the time of day you are arriving at the beach. Some people want them to block the sun, others may want them faced to block a wind. This way Cabana can place your requested umbrellas exactly where you like for the most comfort. 2) It gives Cabana an opportunity to introduce themselves and to notify you of any ocean warnings like rip currents, should there be any that day, if you do plan on swimming in the ocean to ensure guest safety.There were both a fresh roll of paper towels and a kitchen towel provided in the unit upon check-in. We do formal inspections of the rooms after Housekeeping finishes to ensure all items were indeed placed before approving the room for check-in. We also did a service for you the following day where we provided you with more of each, though we understand from Housekeeping that it seems you had more people staying in the unit then the two adults you made the reservation for. Please make sure to always provide the accurate number of people when making a reservation. Had you needed more paper towels or dish towels for your much larger group, we could have easily provided you with more. We also don't have air mattresses on property (we have cots if needed), so you must have brought your own in anticipation of having more people than the bedding we provide, including the Full size sleeper sofa we have in all of our units in anticipation for larger groups. This is the first complaint we have had regarding the bedding in the unit you stayed in, but we will be sure to obtain guest feedback on that particular unit moving forward to see if new mattresses are needed which we can replace quickly. Once again, we are sorry you did not enjoy your stay with us. Should you wish to reserve with us again, we recommend calling us directly so we an fin
酒店回复: Thank you so much for your kind remarks. I will be sure to share them with the team!Have a great rest of the week and hopefully we will see you back at the beach again soon!
简直太棒了！如果你想找个放松身心的地方，这里绝对是首选。房间里一应俱全，住得非常舒服。离海滩也只有几步之遥，是彻底放松的理想之地。强烈推荐！
虚假广告
我们预订了一间海景房。我们面朝大海……但有一个巨大的沙丘挡住了我们的视线。我打电话给酒店办公室，他们说我们可以加300美元升级到海景房。我又打了回去，他们周末不营业。如果我们知道看不到预订的海景，我们去哪儿都行……如果你预订的是“海景房”，一定要确认你真的能看到海。
我订购并支付了两张大床，希望收到的房间和订单金额完全一致。可惜的是，我们收到的只有一张单人床。这可能是Expidia或度假村的问题！
距离大海仅几步之遥，这个地方非常安静、干净，我希望很快再来。
这个地方对于他们的收费来说就是一个笑话。我是东端的长期游客和度假者，一生都住在长岛。我永远不会回到迎风海岸。床很不舒服，我们不得不睡在气垫上。广告上说的特大号床是两张单人床拼在一起的——我没骗你。客户服务也是一个笑话，在海滩上的小屋服务没有真正的帮助 - 年轻粗鲁的孩子没有准备好预留的椅子和雨伞，然后我们不得不在晚上在他们的短信提示中要求额外的雨伞之前的整个经历都很糟糕。如此粗鲁和令人讨厌。而且这里没有救生员值班。所以住了两晚，花了 2600 多美元之后，这个地方就不再是一个笑话了。他们所谓的储备充足的厨房里甚至没有一卷纸巾或一条洗碗巾。冰箱里散发着恶臭，就像牛奶已经在里面变质了几个月一样。不要在这里浪费你的钱。去浮木或冬宫，在东区最划算！！！！这个地方是垃圾。粗鲁而且不跟上。旧垃圾=这个地方！！！！
酒店房间很简单，已经很久没有升级了。然而，它坐落在一个美丽的海滩上，温水游泳池也很棒。如果您正在寻找一个安静、平和的海滩周末以及一间简单、干净的酒店房间，那么这里是一个完美的选择。我们还发现酒店和海滩的工作人员非常乐于助人。
喜欢我们的住宿，已经在计划下次访问！价格合理，房间干净，喜欢有厨房。住宿期间非常安静祥和。直接通往海滩和温水游泳池是一个额外的好处！最后，位于东汉普顿和蒙托克之间，使我们可以快速通勤到这两个地方。
这家酒店就位于海滩上。不太拥挤。他们提供带椅子和遮阳伞的海滩服务。这些单位有点过时，但对我们来说很有效。我们确实遇到了淋浴玻璃门破碎的问题，但他们反应很快并将其全部清理干净。
宽敞的 2 卧室 2 浴室单元，配备所有便利设施。可爱的员工和干净的财产。
这个地方非常好。友好的工作人员，干净的房间，距离大海一箭之遥。强烈推荐 ！！