酒店回复: Dear Guest,Thank you for sharing your experience, and please accept our sincere apologies for the unacceptable condition of your room. A dirty room, unpleasant odor, and unclean towels are far from the standard we aim to provide, and we regret the discomfort this caused you. Your feedback has been shared with our housekeeping team for immediate attention and corrective action. We truly appreciate you bringing this to our notice and hope we can have the opportunity to provide you with a much cleaner and more comfortable stay in the future.
酒店回复: Hello Kathleen, We appreciate your feedback and apologize for the issues you encountered during your stay. While we're glad you noticed our efforts with the fresh paint, we regret that cleanliness and window thickness fell short of expectations. Your concerns regarding the bathroom and window soundproofing will be addressed promptly to enhance the guest experience. We'll also explore options to improve entertainment amenities.
酒店回复: Hello Kathleen,We deeply apologize for the inconvenience you experienced during your stay. The amenities and the hotel information is now updated correectly to avod confusion.Maintenance issues will be addressed accordingly. Regarding the charges, your reservation was for two nights, and you checked in earlier in the morning the next day, which aligns with our policy to charge for the full duration of the reservation. We understand your frustration and appreciate your understanding. Your feedback is invaluable, and we're committed to ensuring a better experience for our guests in the future.
4.0分
家庭亲子
原文
翻译提供方：Google
设施良好且便利。
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酒店回复: Hi Jose,We appreciate your feedback. We're delighted you found our facilities good and accessible. We work hard to ensure a comfortable and convenient experience for all guests, and we hope to welcome you back.
4.0分
家庭亲子
原文
翻译提供方：Google
- 还好 - 或者完全笨重......
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酒店回复: Thank you for your review. We appreciate your feedback and look forward to assisting you in the future
5.0分
其他
原文
翻译提供方：Google
伟大的
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酒店回复: Hi Alexis,Thank you so much for your excellent rating and kind words! We're thrilled to know you had a great experience with us. We truly appreciate your support and look forward to welcoming you back again soon!
2.0分
其他
原文
翻译提供方：Google
接待服务不好
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酒店回复: Hi Lorena,Guest satisfaction is our top priority, and we strive to provide a warm and welcoming atmosphere for all our guests. We will address this matter with our team to ensure that every interaction reflects the level of hospitality we aim to deliver. We appreciate your valuable input, and we hope to have the opportunity to exceed your expectations on your next visit.
4.0分
商务出差
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Housekeeping do a very good job maintaining room. Front office staff is friendly. Beds are comfortable and AC worked well. The refrigerator needs to be replaced, it wasn’t that cool. Just be aware that this is a busy motel. Lots of commotion at night and during the day.
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback. We are delighted to hear that you found our housekeeping attentive, our front office staff friendly, and your room comfortable with a well-functioning AC. We appreciate you bringing the refrigerator issue to our attention, and we will have our maintenance team inspect and address it promptly. We also understand your concerns about the activity around the property and apologize for any disturbances. Your feedback helps us continue improving, and we hope to welcome you back for an even better stay in the future.
5.0分
其他
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The staff was very accommodating to our needs when we found out there was an issue with our reservations before we even left for our trip. Upon arrival the staff was very helpful and accommodating assuring everyone was taken care of. Thank you so much!! You truly were a lifesaver.
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酒店回复: Dear Guest,Thank you so much for your full rating and kind words! We’re happy to hear our team was able to resolve your reservation issue and make sure you felt taken care of even before your trip began. We’re glad we could be a “lifesaver” for you and appreciate your recognition of our staff’s efforts. We look forward to welcoming you back for another smooth and enjoyable stay!
整体还算舒适，只是隔音差了点，半夜一直听到隔壁房的噪音。冰箱也一直有声音扰眠😝
若有吹风机就更加分了。
房间很脏，里面有一只几周大的甲虫，气味很难闻，毛巾也很脏。
很麻烦……我们可以看出这是刚刷过漆的，但是……浴室浴缸/淋浴间周围有头发，浴缸底部有痕迹，有点奇怪。窗户薄如纸，对一楼的客人来说很糟糕。没有付费频道或流媒体选项。可以做得更好。
他们说有早餐，其实没有早餐。房间里的马桶堵塞了，然后链条卡在了马桶上，水溢出来了。我不得不自己修。我住了一晚，却被收了两晚的费用。
设施良好且便利。
- 还好 - 或者完全笨重......
伟大的
接待服务不好
Housekeeping do a very good job maintaining room. Front office staff is friendly. Beds are comfortable and AC worked well. The refrigerator needs to be replaced, it wasn’t that cool. Just be aware that this is a busy motel. Lots of commotion at night and during the day.
The staff was very accommodating to our needs when we found out there was an issue with our reservations before we even left for our trip. Upon arrival the staff was very helpful and accommodating assuring everyone was taken care of. Thank you so much!! You truly were a lifesaver.