酒店回复: Hello Anya, I am sorry we have not met your expectations. Please let me know what we could have done differently; I would love to make this up to you!!
3.0分
商务出差
First room smelled very bad like dirty musty feet. Finally got moved to a new room which was better.
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酒店回复: We are so sorry to hear that your first room was not up to your expectations and our standards! We hope that the rest of your stay was wonderful, and we hope we get another chance to provide you with a great experience from the beginning.
5.0分
情侣出游
The shopping and the restaurants in the area were great. The breakfast was better than ever.
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酒店回复: Thank you so much for your kind words! We hope to see you again soon.
5.0分
家庭亲子
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Holiday Inn Express delivers again! Convenient location, quiet and immaculate. The breakfast items were hot and delicious and great quality. The staff were courteous and accommodating. I highly recommend this hotel. I will definitely be back.
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酒店回复: Thank you so much for your kind words. We hope to see you again soon!
5.0分
其他
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Amazing Staff
Never in a million years would I have imagined, when I booked this reservation and shared with them that we were celebrating Eli’s birthday with a Reds/Cubs game, the hotel would surprise him with such an amazing gifts! Thank you Holiday Inn and Suites !!
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酒店回复: We are so glad we were able to help make your son's birthday so special! We hope you all enjoyed yourselves and we hope to see you again soon.
5.0分
家庭亲子
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Hotel looked new - front desk agt in am didn’t reply when I said “good morning” but the evening before agt was very friendly and informative - I was impressed when lobby was being mopped in evening!
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酒店回复: Thank you so much for your feedback. We apologize that our front desk agent did not respond to your "good morning". Most likely she/he did not hear it as we love to spread positivity with our guests! We are glad to hear you were impressed with the cleanliness of our hotel and we hope to see you again soon.
5.0分
其他
Great customer service, very helpful. Clean and fresh. Only thing, the TV was quirky; we couldn’t get our favorite news station to come up.
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酒店回复: Thank you so much for your feedback! We will look into more News options for the TV. We hope to see you again soon!
1.0分
家庭亲子
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We chose the hotel because of the swimming pool, but it was in maintainence the 4 days that we stayed.
I tried to contact the hotel for an explanation but got no response after almost a week. Very disappointing.
房间很干净，没有什么味道。
非常好的酒店，早餐也不错。对于想参观诺亚方舟的人来说，这里是绝佳选择，开车30分钟即可到达。
好的
First room smelled very bad like dirty musty feet. Finally got moved to a new room which was better.
The shopping and the restaurants in the area were great. The breakfast was better than ever.
Holiday Inn Express delivers again! Convenient location, quiet and immaculate. The breakfast items were hot and delicious and great quality. The staff were courteous and accommodating. I highly recommend this hotel. I will definitely be back.
Amazing Staff
Never in a million years would I have imagined, when I booked this reservation and shared with them that we were celebrating Eli’s birthday with a Reds/Cubs game, the hotel would surprise him with such an amazing gifts! Thank you Holiday Inn and Suites !!
Hotel looked new - front desk agt in am didn’t reply when I said “good morning” but the evening before agt was very friendly and informative - I was impressed when lobby was being mopped in evening!
Great customer service, very helpful. Clean and fresh. Only thing, the TV was quirky; we couldn’t get our favorite news station to come up.
We chose the hotel because of the swimming pool, but it was in maintainence the 4 days that we stayed.
I tried to contact the hotel for an explanation but got no response after almost a week. Very disappointing.