酒店回复: Dear Valued Guest,Thank you for taking the time to share your thoughts on your recent stay at Pickalbatros Citadel Resort. We are pleased to hear that you had an enjoyable experience with us and appreciate your positive feedback.At Pickalbatros Citadel Resort, we strive to create an inclusive and welcoming environment for all our guests. We are glad to know that you felt comfortable and well-treated during your stay. Your comments are valuable to us as we continuously work to provide exceptional service and a memorable experience for everyone.We look forward to welcoming you back in the future and ensuring another wonderful stay. If there is anything we can do to make your next visit even more enjoyable, please do not hesitate to let us know.Best Regards,Pickalbatros Citadel Resort
酒店回复: Dear Valued Guest,Thank you for taking the time to share your thoughts on your recent stay at Pickalbatros Citadel Resort. We are pleased to hear that you had an enjoyable experience with us and appreciate your positive feedback.At Pickalbatros Citadel Resort, we strive to create an inclusive and welcoming environment for all our guests. We are glad to know that you felt comfortable and well-treated during your stay. Your comments are valuable to us as we continuously work to provide exceptional service and a memorable experience for everyone.We look forward to welcoming you back in the future and ensuring another wonderful stay. If there is anything we can do to make your next visit even more enjoyable, please do not hesitate to let us know.Best Regards,Pickalbatros Citadel Resort
酒店回复: Dear Valued Guest,Thank you for taking the time to share your thoughts on your recent stay at Pickalbatros Citadel Resort. We are pleased to hear that you had an enjoyable experience with us and appreciate your positive feedback.At Pickalbatros Citadel Resort, we strive to create an inclusive and welcoming environment for all our guests. We are glad to know that you felt comfortable and well-treated during your stay. Your comments are valuable to us as we continuously work to provide exceptional service and a memorable experience for everyone.We look forward to welcoming you back in the future and ensuring another wonderful stay. If there is anything we can do to make your next visit even more enjoyable, please do not hesitate to let us know.Best Regards,Pickalbatros Citadel Resort
酒店回复: Dear Valuable Guest,Thank you for your positive review of Pickalbatros Citadel Resort. We are delighted that you enjoyed your stay and that we met your expectations. Our team is dedicated to providing exceptional service and a memorable experience, so your feedback is truly gratifying.We look forward to welcoming you back in the future and offering another exceptional stay. If there's anything we can do to enhance your next visit, please let us know.Best Regards,Pickalbatros Citadel Resort
酒店回复: Dear Valued Guest,Thank you for taking the time to share your thoughts on your recent stay at Pickalbatros Citadel Resort. We are pleased to hear that you had an enjoyable experience with us and appreciate your positive feedback.At Pickalbatros Citadel Resort, we strive to create an inclusive and welcoming environment for all our guests. We are glad to know that you felt comfortable and well-treated during your stay. Your comments are valuable to us as we continuously work to provide exceptional service and a memorable experience for everyone.We look forward to welcoming you back in the future and ensuring another wonderful stay. If there is anything we can do to make your next visit even more enjoyable, please do not hesitate to let us know.Best Regards,Pickalbatros Citadel Resort
酒店回复: Dear Valued Guest,Thank you for sharing your thoughts about your recent stay at Pickalbatros Citadel Resort.We are committed to creating an inclusive and welcoming environment for all our guests, and your feedback is essential in helping us achieve this. We appreciate your comments and want you to know that we take all guest feedback seriously as we strive to offer exceptional experiences.We look forward to welcoming you back in the future and ensuring another memorable stay. If there’s anything we can do to enhance your next visit, please don’t hesitate to let us know.Best regards,Pickalbatros Citadel Resort
和朋友来赫尔格达度假,选了城堡酒店,还帮我们升级了带私人泳池的房间。酒店环境非常漂亮,有两个浮潜点,鱼很多。服务员都非常友善,有个会中文的工作人员。我和朋友都非常满意在城堡酒店度过的时间。
网上风评两极分化的一家酒店,还是大胆尝试了,总的来说是Ok的!在赫尔格达的全包酒店来说算性价比很高,首先check in的先生很nice,没有收小费也给我们一间非常不错的房型,在3号楼,去哪里都很方便。房间干净,阳台很大正对着泳池景色也非常棒,酒店三餐全包,由于只住一晚没能体验要预约的意大利餐厅。其他餐厅非常的难吃,除了早餐勉强凑合之外其他简直难以入口。只推荐尝试披萨和意面。另外网上说的歧视问题没有遇到,遇到的人基本都很热情,个别态度冷淡点的(点鸡尾酒的地方)好像对谁都那样,总体来说想要出片想要性价比的姐妹可以冲!
设施:就设施来说,达不到国内五星度假酒店的标准,还是有些差距的,房间内装修风格和现代的设施还比较简单。
卫生:住酒店嘛,干净肯定是第一位的,就埃及赫尔格达来说,我觉得算是优秀水平,肯定达不到国内的水平,不过也还行吧。
环境:这个酒店网上风很大,就是因为环境很好,很出片,这个给个赞,确实很不错。整个酒店占地面积很大,可逛的地方还挺多,就是我们每天出海,在酒店时间不是特别多,不过基本在每个餐厅也都吃了,每个地方也都逛了,不过没在酒店的潜水点潜水也没在酒店的泳池游泳,遗憾。
服务:我个人觉得服务挺好的,刚到大堂办理入住的时候,同行小伙伴想要去三号楼,说没有了,安排了五号楼,五号楼是毫无遮挡的纯海景房,不过距离前台和几个餐厅远了点。第二天因为五号楼旁边一直在装修,我找前台换了房间给我换到了三号楼,三号楼有点遮挡,如下图片(图片7),不过距离前台和几个餐厅更近了,而且远离装修区和DJ台也不怎么吵,我觉得各有各的好吧。另外特别提醒,最后一个图片是我在小红书扒的图,酒店入住就会给一个入住提醒,里面有一个意大利餐厅(Rocks Lounge)需要预约才能进入。需要跟前台要二维码(QR code)下载他们酒店的APP才能预约。我是找的我卢克索导游帮我预约的。这个餐厅入住期间只能预约一次,且需要预约两天以后的时间才能约到,我们住三个晚上,所以入住当天就预约了,临走前一天晚上去吃的,确实这个餐厅从服务到餐品都比其他几个自助餐品质断层高出很多,而且是出了开胃菜之外全部是单点,主菜有牛排海鲜之类的。记得要五分熟,我是因为没听懂,结果给我上了全熟牛排,真的咬不动啊~!唯一一个餐厅我是主动且心甘情愿给小费的。最后:酒店很大,摆渡车说十五分钟一趟,其实也没有那么久啦,而且我们早起退房打电话给前台他们也是会来人取行李的。不用担心住的远。主要别住八号楼,又远又有遮挡,唯一的好处就是安静了。
服务人员真的特别热情,沐浴产品不够给前台打电话,差不多十分钟之后就有人来解决了,解决完问题前台也会再次打电话复核,真的很仔细。我们来的时候没有遇到任何网上所说的问题,餐厅的饭菜确实不太符合中国人口味但是正常酒店水平。
这家度假酒店真的挖到宝!酒店白天晚上都很美。黄色的遮阳伞很上相,水很清澈碧绿衬着蓝天白云,随便站在露台、草坪都能拍出氛围感大片,根本不用找角度~ 服务挺好的,都很热情,从入住到离店全程有求必应。餐厅菜品也很惊喜,尝了很多本地特色菜,不管是放松度假还是打卡拍照,都值得N刷~
非常好👍住了一晚上,我感觉床单被套还行,定了海景房是5号楼。房间有一个阳台,5号楼离设施很远,但是比较安静,风景也是直接能看见海。我转换插头坏了,前台借了我一个,也可以在前台充电。见到了杜飞,没有感觉有歧视,退房的下午还可以待在这边玩和吃东西
我和妈妈首次最远的出游行程,来到天翁海滨城堡酒店很满意,到店时,前台【杜飞】,拥有可爱中文名的他给我们升级了房间,并对我们的特殊请求也答应给予帮助,他的中文很好
酒店有5个餐厅可以免费享用,另外有很棒的酒水服务,咖啡点心一应俱全
12月是非常美好的季节,红海很美,温度尚能下水。酒店巨大且好看,在酒店自己的内海里就可以浮潜看鱼,全包吃的还可以,毕竟整个埃及都很难吃。总之强烈推荐!
酒店大堂有会中文的小哥哥,这还是挺方便的哈,还给我们升级了套房开心哈,酒店还挺大的我们就在酒店吃吃逛逛确实住一天不够,不过吃的话谈不上好吃就随便吃吃吧,之前没规划好时间就没出海了,红海还是挺蓝的,酒店这段沙滩真的太糟糕了沙子太粗了不太喜欢哈,除此之外别的都挺好的,拍照挺出片的哈
还可以 服务都还不错 并没有像网上说的很歧视亚洲人 不过对比确实对白人更热情一些 估计是小费给的更多 其他就是就是房间用品太少了 拖鞋牙刷浴袍都没有