酒店回复: Hi Scott,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me.
酒店回复: Hi, Todd. Thank you for your review of the SureStay Hotel by Best Western Rossland Red Mountain. I hope you'll stay with us again soon. Have a fantastic day.
酒店回复: Hi, James. Thank you for your review of the SureStay Hotel by Best Western Rossland Red Mountain. I hope you'll stay with us again soon. Have a terrific day.
2.0分
其他
原文
翻译提供方：Google
烟雾弥漫的无烟房间
隔壁房间的烟都飘进了我们的房间。施工质量很差。
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酒店回复: Hi, David. Thank you for your review. I hope you'll stay with us again soon. Have a fantastic day.
5.0分
商务出差
原文
翻译提供方：Google
价格实惠的选择，靠近滑雪场、迷人的罗斯兰小镇和众多自然美景。
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酒店回复: Hi David. Thank you for your wonderful review of the SureStay by Best Western Rossland Red Mtn. I'm very happy that you enjoyed your stay with us. I hope you will stay with us again very soon. Have a terrific day.
4.0分
商务出差
Very clean room. The Staff was friendly and helpful. The continental breakfast is just that: cereal, toast, muffins and coffee. I'd stay there again.
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酒店回复: Hi Gib, thank you for the review of your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
2.0分
家庭亲子
Gave us the wrong room twice. Check in took awhile . Front desk was good and everything got sorted.
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酒店回复: Hi Kelly, I'm sorry for the computer error which led to the mix-up but I'm pleased to hear that our front desk staff were able to get the situation sorted out for you. Have a terrific day.
5.0分
商务出差
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Super nice staff, rooms well kept, just around the corner from downtown Rossland and minutes from Trail. It's a road side motel but it's clean, quiet and easy to get to.
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酒店回复: Hi Sharon, thank you for your review of the SureStay by Best Western Rossland Red Mtn. I'm very happy that you enjoyed staying with us and I hope you'll stay again soon. Have a fantastic day.
2.0分
其他
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Bedroom so small we had to climb to the end of the bed to get out it.
Colony of sting bugs at our doorstep not swept.
Room never cleaned nor beds made during our two day stay.
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酒店回复: Hi Monique, thank you for your review. I'm disappointed that we failed to exceed your expectations and I hope you'll stay again soon to give us another chance. Have a wonderful day.
酒店坐拥美丽山景。它位于两条车流量不大的路的交叉口。提供的早餐比较简单。
房间不干净。头发到处都是，床单上还有污渍，咖啡洒在桌子边上。不符合最佳西方酒店的标准。他们应该进行突击检查，把酒店的名字从楼上除掉。今年我因为工作在酒店住了三个月，这家酒店的清洁度是最差的。
这家酒店有点让人困惑，前台设在中央，却成了所有客人的一站式服务中心。工作人员在被要求提供帮助时，明显显得有些烦躁不安。（可能是因为所有客人都被迫去前台解决所有事情）。如果没有小厨房，房间会非常狭窄。室外热水浴缸是个加分项，但看不到任何山景或景色（似乎藏得很深）。早餐休息室很乏味，不过能在那里吃点早点儿还不错。另外，在房间不多的情况下，竟然还要“请求”清洁人员提供床单、毛巾和房间清洁服务，感觉有点奇怪。总之，这家酒店就是为了红山而建的。
价格实惠的路边汽车旅馆，房间干净整洁。它就在高速公路旁，但晚上车流量不大。早餐不错，但比较简单。距离雷德和罗斯兰仅 5 分钟路程。
烟雾弥漫的无烟房间
隔壁房间的烟都飘进了我们的房间。施工质量很差。
价格实惠的选择，靠近滑雪场、迷人的罗斯兰小镇和众多自然美景。
Very clean room. The Staff was friendly and helpful. The continental breakfast is just that: cereal, toast, muffins and coffee. I'd stay there again.
Gave us the wrong room twice. Check in took awhile . Front desk was good and everything got sorted.
Super nice staff, rooms well kept, just around the corner from downtown Rossland and minutes from Trail. It's a road side motel but it's clean, quiet and easy to get to.
Bedroom so small we had to climb to the end of the bed to get out it.
Colony of sting bugs at our doorstep not swept.
Room never cleaned nor beds made during our two day stay.