酒店回复: Hi Scott,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me.
酒店回复: Hi, Todd. Thank you for your review of the SureStay Hotel by Best Western Rossland Red Mountain. I hope you'll stay with us again soon. Have a fantastic day.
酒店回复: Hi, James. Thank you for your review of the SureStay Hotel by Best Western Rossland Red Mountain. I hope you'll stay with us again soon. Have a terrific day.
2.0分
其他
原文
翻译提供方：Google
烟雾弥漫的无烟房间
隔壁房间的烟都飘进了我们的房间。施工质量很差。
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酒店回复: Hi, David. Thank you for your review. I hope you'll stay with us again soon. Have a fantastic day.
5.0分
商务出差
原文
翻译提供方：Google
价格实惠的选择，靠近滑雪场、迷人的罗斯兰小镇和众多自然美景。
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酒店回复: Hi David. Thank you for your wonderful review of the SureStay by Best Western Rossland Red Mtn. I'm very happy that you enjoyed your stay with us. I hope you will stay with us again very soon. Have a terrific day.
5.0分
其他
The hotel has been very nicely updated. The staff were very friendly and it made for a wonderful stay.
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酒店回复: Hi Stephen, thank you for your review of the SureStay by Best Western Rossland Red Mtn. I'm very happy that you enjoyed staying with us and I hope you'll stay again soon. Have a wonderful day.
5.0分
其他
Great place to stay. 1 min outside Rossland. Easy to find, rooms are clean, fresh with all the basic amenities. Good value.
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酒店回复: Hi Barry, thank you for your review of the SureStay by Best Western Rossland Red Mtn. I'm very happy that you enjoyed staying with us and I hope you'll stay again soon. Have a terrific day.
3.0分
其他
Ok for a night
Was ok for one night, but room was stuffy as didnt have a window that could open. AC was loud. Breakfast was ok with limited selection.
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酒店回复: Hi David, thank you for your review. I'm disappointed that we failed to exceed your expectations and I hope you'll stay again soon to give us another chance. Have a fantastic day.
5.0分
家庭亲子
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This property is a diamond in the rough. Newly renovated rooms. Beautiful views. Clean, quiet. Excellent staff. Have stayed twice and would again. Reasonably priced.
Highly recommend!!
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酒店回复: Hi Shelby, thank you for your review of the SureStay by Best Western Rossland Red Mtn. I'm very happy that you enjoyed staying with us and I hope you'll stay again soon. Have a wonderful day.
酒店坐拥美丽山景。它位于两条车流量不大的路的交叉口。提供的早餐比较简单。
房间不干净。头发到处都是，床单上还有污渍，咖啡洒在桌子边上。不符合最佳西方酒店的标准。他们应该进行突击检查，把酒店的名字从楼上除掉。今年我因为工作在酒店住了三个月，这家酒店的清洁度是最差的。
这家酒店有点让人困惑，前台设在中央，却成了所有客人的一站式服务中心。工作人员在被要求提供帮助时，明显显得有些烦躁不安。（可能是因为所有客人都被迫去前台解决所有事情）。如果没有小厨房，房间会非常狭窄。室外热水浴缸是个加分项，但看不到任何山景或景色（似乎藏得很深）。早餐休息室很乏味，不过能在那里吃点早点儿还不错。另外，在房间不多的情况下，竟然还要“请求”清洁人员提供床单、毛巾和房间清洁服务，感觉有点奇怪。总之，这家酒店就是为了红山而建的。
价格实惠的路边汽车旅馆，房间干净整洁。它就在高速公路旁，但晚上车流量不大。早餐不错，但比较简单。距离雷德和罗斯兰仅 5 分钟路程。
烟雾弥漫的无烟房间
隔壁房间的烟都飘进了我们的房间。施工质量很差。
价格实惠的选择，靠近滑雪场、迷人的罗斯兰小镇和众多自然美景。
The hotel has been very nicely updated. The staff were very friendly and it made for a wonderful stay.
Great place to stay. 1 min outside Rossland. Easy to find, rooms are clean, fresh with all the basic amenities. Good value.
Ok for a night
Was ok for one night, but room was stuffy as didnt have a window that could open. AC was loud. Breakfast was ok with limited selection.
This property is a diamond in the rough. Newly renovated rooms. Beautiful views. Clean, quiet. Excellent staff. Have stayed twice and would again. Reasonably priced.
Highly recommend!!