酒店回复: Thank you for taking the time to review your stay at the AmericInn by Wyndham in Northfield, Minnesota.We're glad to hear you found our staff attentive and enjoyed the quiet atmosphere. We sincerely apologize for the dust behind the TV, the mold in the shower, and the hard water stains on the faucets. Please know we are addressing these issues immediately.Your feedback is a valuable learning opportunity for us, and we appreciate you bringing it to our attention. We hope to have the pleasure of welcoming you back in the future.
酒店回复: Thank you for reaching out and sharing your concerns.We'd like to clarify that our hotel is pet-friendly however, guests must specifically reserve a designated pet-friendly room. Unfortunately, it seems that this detail was not communicated to you by ******* during the booking process. We apologize for any confusion this may have caused.At the time of your arrival, we were unaware that you would be traveling with a pet, and the room held for you was not one of our pet-friendly accommodations. Please understand that we maintain a limited number of pet-friendly rooms in order to accommodate guests who may have allergies or sensitivities. Additionally as you booked through *******, they are the party that processed your payment. We do not have access to your funds and are unable to issue refunds directly. Our hotel has a cancellation policy, and we must adhere to that policy for all reservations. We appreciate your understanding and hope this clears up any confusion. Please don't hesitate to reach out if you have any further questions.
酒店回复: Thank you for taking the time to share your experience at the AmericInn by Wyndham in Northfield, Minnesota.It sounds like you were on quite the travel adventure, and we’re glad we could accommodate you for part of your journey. We truly appreciate your kind comments and are pleased to hear that you enjoyed aspects of your stay.We’re sorry to learn about the issues with the loose toilet seat and the bathroom lock—not the experience we aim to provide. Please know we take your feedback seriously and will address these concerns promptly.Wishing you safe travels, and we hope to welcome you back if you’re ever in the area again!
酒店回复: Thank you for taking the time to tell us about your experience at AmericInn by Wyndham Northfield. It is always a pleasure to receive feedback.I will share your survey with our team, who I am certain will be encouraged by your scores. Here at AmericInn Hotels and Suites, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.
酒店回复: Thank you for taking the time to tell us about your experience at AmericInn by Wyndham Northfield. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that we were not able to give a late check out permission until after 7am when we look at the days list. I'm happy to hear we were able to let you stay later than check out time with out charging you. Here at AmericInn Hotels and Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
酒店回复: Thank you for taking the time to tell us about your experience at AmericInn by Wyndham Northfield. It is always a pleasure to receive feedback.I will share your comments and survey with our team. Here at AmericInn Hotels and Suites, we continuously strive to exceed your expectations.Front desk staff has things to do in the back from laundry to cleaning, they are not always at the front desk that is why we have a doorbell and phone for you if you need help with anything.Thank you again for sharing your experience, and we look forward to serving you in the future.
酒店回复: Thank you for taking the time to tell us about your experience at AmericInn by Wyndham Northfield. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. You were in a room at that end of the hall as you needed a pet friendly room, which we never charged you for the pet. My apologies on the housekeeping service. I do appreciate your feedback as we do take it as a training tool to share with our staff. We generally do not rent out the breakfast area as there are rooms above it and can be disturbing to the guests that are in those rooms. I'm glad we were able to let you rent the area. Here at AmericInn Hotels and Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
酒店回复: Dear Tony,Thank you for taking the time to tell us about your experience at AmericInn by Wyndham Northfield. It is always a pleasure to receive positive feedback.I am particularly pleased that you found your stay with us clean and comfortable. In regards to the rate change, I will apologize. However, our rates are generated through a live rate system that compares our prices to other similar facilities in the area. Due to Northfield hotels not being as highly populated during the week days, the rates will go down. Then the rates sometimes take a significant raise during weekends where the City becomes busier. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at AmericInn Hotels and Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Management
出差住宿所需的一切都具备了。
入住体验愉快！干净安静。客户服务很棒。
总体来说一切都很好，很安静，工作人员很细心，问什么问题都会及时回复。酒店可以深度清洁一下，但细节方面还需要改进。我发现咖啡吧台上有蚂蚁，电视后面有灰尘，淋浴喷头和填缝处有几处霉菌，水龙头上有硬水渍。只注意到了一件事，其他问题就更加明显了。
我们预订了房间，因为网站上说这家酒店允许携带宠物。我们到了那里，他们却告诉我们只有部分房间允许携带宠物。我们通过 ******* 预订时，******* 没有提供选择宠物允许携带的选项，所以我们以为这家酒店整栋酒店都允许携带宠物，而不仅仅是部分房间。他们不退款，也不让我们住在那里。我们预订了该地区另一家标明允许携带宠物的酒店，我们确认整家酒店都允许携带宠物，而不仅仅是部分房间。他们说，如果一家酒店标明允许携带宠物，那么整家酒店都允许携带宠物。显然，诺斯菲尔德温德姆阿美瑞辛酒店 (AmericInn by Wyndham Northfield) 并非如此。******* 也有错，因为这家酒店没有提供宠物允许携带客房的选项。******* 试图让我退款，但店员不予理睬。
在诺斯菲尔德的舒适住宿
这是我从波士顿到明尼苏达州三周旅行的最后一家酒店，除了纽约的酒店外，这是我们住过的最干净的酒店。除了马桶座圈松了和浴室锁坏了之外，酒店的设施维护得非常好。
房间性价比很高。空调和有线电视都运行良好，而且很干净。管道非常老旧，这意味着淋浴或洗漱时浴缸和水槽会回流。（如果你有洁癖，这很恶心）。另外，由于没有电梯，爬楼梯并不适合所有人，尤其是带着沉重的行李！
我到那里后，问了延迟退房的事，被告知早上打电话。然后给了我们房卡，但没有告诉我们房间在哪里。第二天早上打电话问延迟退房的事，被告知必须10分钟后再打过去才能知道。我还说房间里的电话坏了，他们只是说没问题。最后我还是去了楼下问延迟退房的事，他们说没问题。早餐很简单。
诺斯菲尔德：奶牛、大学、知足
这是小镇的座右铭，它和地理位置一样独特。我们去参观大学，却感觉自己走进了某种假象。
热水浴缸的清洁度看起来有点问题，但总体来说还不错。泳池很棒。酒店安静得可怕。我完全没听到大厅里有人。在泳池区看到一些人，在自助早餐时也看到几个人，但经常感觉很孤单。大堂里一个人也没有，总是得按服务台的铃才能找到人。这很有意思。
这不是我住过的最好的地方。
我们房间里的迷你冰箱里还有别人的食物，马桶座圈底部满是粪便。我注意到这些问题后确实通知了前台，但他们却不予理会，说我应该立刻通知他们……抱歉，作为女性，我通常不会掀起马桶座圈，我只是不小心掀了一下，然后才注意到这个问题。尽管如此，我觉得他们并不在意。早餐的几种食物已经吃完了，但工作人员非常不屑一顾，没有补充。我们一行人租了会议室，但他们只收100美元现金，这让人很不安。另一个问题是，我们的房间在走廊尽头，我们整晚都能听到通往大楼外面的门开关的声音，这让我们晚上睡不好。最后，外面吸烟者的烟雾似乎直接渗进了我们的房间，这也不太好。
很棒的住宿体验
不负众望。干净舒适。泳池看起来维护得很好。就是有点慢。周五晚上的价格涨了90美元左右。不过附近其他汽车旅馆也涨价了。一定会再次入住。