Arrived home today after a 10 night stay at the hotel. Arrived early hours of the morning the night receptionist was friendly and got us checked in and to our room quickly. The room was very big but outdated. The beds were small and very uncomfortable. The shower was great as it had a proper cubicle and not just a drain in the floor. Room was cleaned every day and fresh towels and bedding every 3rd day. First morning for breakfast the lady owner was very pleasant, breakfast was adequate but was the same every day. Location was great for beach and sea front restaurants. However after the 3rd day despite speaking to the owner every time we saw her we were ignored. We went out everyday/evening to diffrent places as not the type of people to spend every waking hour at the hotel which we think is why we were being ignored. Lastly on our last day our flight was not till 23:45 and we had to vacate the room at noon, we had asked about a room for getting freshened up and changed.We were informed very rudely that no she had nothing available. However i was told by a guest later who stays there all the time that room 1 is the room they used. Anyway safe to stay we will not be going back.
5.0分
情侣出游
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Excellent hotel. 4th year of staying here. Can't fault it. Staff are brilliant and friendly. Rooms are a good size. Family apartment is basically 2 rooms in one. Separate bedrooms and bathrooms. Pool is never busy always plenty of sunbeds. Food is excellent and a lot cheaper than Flower Street. 2 shops and a pharmacy within easy walking distance. 10 minute walk to Flower Street or the beach. Stans Bar at the hotel is good for drinks and food. 5lv for a pint. Shows football games too.
3.0分
其他
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Just returned from a week at the Klisura Hotel. Initially it appeared fine, however, on further inspection, although the room was spacious, it was outdated with the decor, loose floor tiles, which the beds conveniently covered. The beds were hard and very uncomfortable, never managed to get a good nights sleep. The sofa in the room although comfortable, when tried, there was no evidence that it was cleaned between occupiers, therefore being fabric it was easily stained and left it open to cross infection, which was really off putting. The T.V was a model from the late 80’s early 90’s, we like to take our USB adapter that has films and music to listen to, however given the model of the out of date T.V this was not possible, therefore we were stuck with, news, news, and more news! This need to be drastically updated. We stayed for 7 nights, bedding, and towels, were only replenished twice during our stay, and given the temperature between 28degrees and 32degrees every day we felt that this should have been done on a daily basis. The room was only given the once over, but no evidence of the floors being swept and mopped. On our first night, we arrived early hours of the morning, Stan who introduced himself as the owner of the bar and hotel made us feel welcome and at ease, however, our second night was not the same, because we went to the local supermarket to get refreshments and snacks for the room, he witnessed us bringing them back, and his whole attitude towards myself and my partner completely changed. My partner went to the bar as a normal person would if there were no waiting staff around (this was mainly a walk in bar), ordered the drinks, to which he said “ why come up to the bar for your drinks when I have people to take your order” after I sat down, other people that were also sitting went to the bar to order their drinks but nothing was said about them going to the bar, which made us feel unwelcome, therefore we used other bars, with more welcoming staff. Also… the pool water did not seem to be pH tested or any evidence of chlorination which is usually available due to allergies and skin reactions with the chlorine (over chlorination)(holidays that we have been on previously have provided documentation on request of the pH level of the water, cleaning regime and when chlorination takes place, due to experiencing nausea, vomiting and diarrhoea on past holidays) Unfortunately I experienced 2 days of severe diarrhoea and vomiting which had to be treated due to dehydration. So in all be aware of the cleanliness of your room, and if in doubt of the pool cleanliness ask for documentation regarding cleaning, chlorination and pH of the water and be aware of going into the pool if you have a mosquito bite or open wound as you could acquire a nasty infection. Hope this helps, fellow travellers
5.0分
其他
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You won't be disappointed
We are on the last day of our holiday and have to say the Klisura is a fantastic hotel, a bit dated but staff are very attentive and friendly, food is lovely, Stan's bar one for the road superb, always meet great people.
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酒店回复: Thank you for the kind words, you are always welcome. With love, HOTEL KLISURA
5.0分
其他
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What a Diamond. Such a lovely find. The hosts were excellent and made us feel most welcome. It was like visiting family or good friends. Indeed the whole of the staff were nice and helpfull. The rooms are clean, bright and airy and have everything you need, they are well furnished with comfortable beds and fresh bedding. The establishment is kept spotless throughout the day. Breakfast was good and plentiful and included in the cost. There is an outside bar and restuarant. Good selection of drinks and the menu caters for all. The food is cooked to a high standard and was delicous. I can't think of anything negative about the place. I can only give praise that is justified. I look forward to returning. Thank you all for accommodating us.
5.0分
其他
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Wonderful vacation, complete relaxation. The hotel is quiet and peaceful. Free Wi-Fi throughout the hotel. Very good breakfast and delicious food. I will always come back.We always meet good friends here.We always have very good experiences.
从来没有，从来没有……！！！！！！尽管登记入住时间已到，但我试图在“酒店”接待处登记入住后，一位粗鲁、恶意的“女士”将我带到了“候诊室”，她可能将工作区与厨房混淆了。经过一个小时的等待，这位“女士”决定不给我房间，也不退还我的钱，因为在她看来，我喝醉了……我在保加利亚过夜。我去过世界上很多地方，但从未遇到过如此粗鲁和傲慢的行为。我要补充的是，我必须找到另一家酒店，再次付款......在那里我看起来不再醉了......！
地理位置优越，步行 10 分钟即可到达海滩，距离酒吧和餐馆更近。步行 15/20 分钟即可到达维京酒吧/棕榈滩。房间内有空调和冰箱，无需额外付费。坏处 一天早上，白面包上发霉了。一天晚上，我们在我们的房间里发现了一只活着的蜥蜴！房间里和接待处都没有无线网络。丑陋 我该从哪里开始呢，这家酒店是由一位**的经理经营的，他在我们抵达时从未适当地欢迎我们，在我们入住的一周期间只发表了讽刺性的评论。我们向她索要干净的毛巾，但被拒绝了，说这不是一家五星级酒店！幸运的是，清洁人员非常乐于助人，第二天为我们提供了干净的毛巾！离开酒店时，我们的行李箱旁边有一条毛巾，女经理开了一个很好的恶心笑话，显然没有什么更好的事情可做！我们 7 个早晨中有 3 个早上下来吃早餐，我们正在度假，想睡个懒觉！最后一天，我们为回家做了三明治，经理告诉我们不能把早餐中的食物带走，但我们还是这么做了，因为没有任何书面说明不能！最后，我们通过Love Holidays预订并使用了班车接送服务，我们在网上检查了收集时间，但后来被告知酒店已被告知告知客人这项特定服务的收集时间不正确。当我们在截止集合时间前 1.5 小时回来时，所谓的经理很高兴地通知我们我们错过了接送服务。我打电话给班车服务公司，他们告诉我他们将退还出租车费用，经理避免帮我们安排出租车去机场，表现得很忙，实际上什么也没做，而且用外语说话！我们必须快速找到一辆出租车，隔壁的卡尔洛沃酒店很友善地协助了这件事！做出明智的选择！
我和我的儿子在那里，我们度过了愉快的时光。我们喜欢游泳池和带空调的房间。我们打台球，服务员非常热心地清理桌子或询问我们可能需要的东西。步行 10 分钟即可到达海滩和海滨长廊，附近还有超市。这家酒店是一家家族企业，我们感觉自己就是其中的一部分。随时再来。
我第四次访问阳光海滩，一定会回来的。第一次住在潮湿的地方，虽然已经去过很多次了，去露天酒吧喝饮料和吃美味的食物。房间是我住过的最大的房间，有很大的阳台和干净、设备齐全的淋浴/浴室。去过这家酒店的人会一次又一次地回来，我艾伦也一样
Arrived home today after a 10 night stay at the hotel. Arrived early hours of the morning the night receptionist was friendly and got us checked in and to our room quickly. The room was very big but outdated. The beds were small and very uncomfortable. The shower was great as it had a proper cubicle and not just a drain in the floor. Room was cleaned every day and fresh towels and bedding every 3rd day. First morning for breakfast the lady owner was very pleasant, breakfast was adequate but was the same every day. Location was great for beach and sea front restaurants. However after the 3rd day despite speaking to the owner every time we saw her we were ignored. We went out everyday/evening to diffrent places as not the type of people to spend every waking hour at the hotel which we think is why we were being ignored. Lastly on our last day our flight was not till 23:45 and we had to vacate the room at noon, we had asked about a room for getting freshened up and changed.We were informed very rudely that no she had nothing available. However i was told by a guest later who stays there all the time that room 1 is the room they used. Anyway safe to stay we will not be going back.
Excellent hotel. 4th year of staying here. Can't fault it. Staff are brilliant and friendly. Rooms are a good size. Family apartment is basically 2 rooms in one. Separate bedrooms and bathrooms. Pool is never busy always plenty of sunbeds. Food is excellent and a lot cheaper than Flower Street. 2 shops and a pharmacy within easy walking distance. 10 minute walk to Flower Street or the beach. Stans Bar at the hotel is good for drinks and food. 5lv for a pint. Shows football games too.
Just returned from a week at the Klisura Hotel. Initially it appeared fine, however, on further inspection, although the room was spacious, it was outdated with the decor, loose floor tiles, which the beds conveniently covered. The beds were hard and very uncomfortable, never managed to get a good nights sleep. The sofa in the room although comfortable, when tried, there was no evidence that it was cleaned between occupiers, therefore being fabric it was easily stained and left it open to cross infection, which was really off putting. The T.V was a model from the late 80’s early 90’s, we like to take our USB adapter that has films and music to listen to, however given the model of the out of date T.V this was not possible, therefore we were stuck with, news, news, and more news! This need to be drastically updated. We stayed for 7 nights, bedding, and towels, were only replenished twice during our stay, and given the temperature between 28degrees and 32degrees every day we felt that this should have been done on a daily basis. The room was only given the once over, but no evidence of the floors being swept and mopped. On our first night, we arrived early hours of the morning, Stan who introduced himself as the owner of the bar and hotel made us feel welcome and at ease, however, our second night was not the same, because we went to the local supermarket to get refreshments and snacks for the room, he witnessed us bringing them back, and his whole attitude towards myself and my partner completely changed. My partner went to the bar as a normal person would if there were no waiting staff around (this was mainly a walk in bar), ordered the drinks, to which he said “ why come up to the bar for your drinks when I have people to take your order” after I sat down, other people that were also sitting went to the bar to order their drinks but nothing was said about them going to the bar, which made us feel unwelcome, therefore we used other bars, with more welcoming staff. Also… the pool water did not seem to be pH tested or any evidence of chlorination which is usually available due to allergies and skin reactions with the chlorine (over chlorination)(holidays that we have been on previously have provided documentation on request of the pH level of the water, cleaning regime and when chlorination takes place, due to experiencing nausea, vomiting and diarrhoea on past holidays) Unfortunately I experienced 2 days of severe diarrhoea and vomiting which had to be treated due to dehydration. So in all be aware of the cleanliness of your room, and if in doubt of the pool cleanliness ask for documentation regarding cleaning, chlorination and pH of the water and be aware of going into the pool if you have a mosquito bite or open wound as you could acquire a nasty infection. Hope this helps, fellow travellers
You won't be disappointed
We are on the last day of our holiday and have to say the Klisura is a fantastic hotel, a bit dated but staff are very attentive and friendly, food is lovely, Stan's bar one for the road superb, always meet great people.
What a Diamond. Such a lovely find. The hosts were excellent and made us feel most welcome. It was like visiting family or good friends. Indeed the whole of the staff were nice and helpfull. The rooms are clean, bright and airy and have everything you need, they are well furnished with comfortable beds and fresh bedding. The establishment is kept spotless throughout the day. Breakfast was good and plentiful and included in the cost. There is an outside bar and restuarant. Good selection of drinks and the menu caters for all. The food is cooked to a high standard and was delicous. I can't think of anything negative about the place. I can only give praise that is justified. I look forward to returning. Thank you all for accommodating us.
Wonderful vacation, complete relaxation. The hotel is quiet and peaceful. Free Wi-Fi throughout the hotel. Very good breakfast and delicious food. I will always come back.We always meet good friends here.We always have very good experiences.