酒店回复: Dear Michael,Thank you for choosing to stay with us at Days Inn by Wyndham Chino Valley and for sharing your feedback, which resulted in a great score for your visit.We appreciate you letting us know that your stay was "Durch die Hellhörigkeit zu störend" (too disturbing due to the noise level/thin walls). We sincerely apologize that noise issues impacted your comfort and prevented you from having a completely peaceful experience. Guest comfort is a top priority, and we regret that we did not meet your expectations in this area.We will review this feedback with our maintenance and operations teams to see what measures can be taken to minimize sound transmission and ensure a more restful stay for our guests.We hope you will give us another opportunity to provide you with a quieter and more relaxing experience the next time you are in Prescott.The Management Team at Days Inn Chino Valley

酒店回复: Dear Kathlin,Thank you for your feedback regarding your recent stay. We are sorry to hear about your disappointment with the lack of an elevator and the issue you encountered with coffee during breakfast.We apologize for the inconvenience the lack of an elevator caused, and we are glad our team was able to accommodate you quickly with a ground-floor room.Regarding the coffee, we want to sincerely apologize that you did not find it available. We want to assure you that we offer 24/7 coffee in our breakfast area for all guests using our liquid coffee machine. Our procedure is for the front desk to replace the bag as soon as they are made aware that the machine needs refilling. We are truly sorry this procedure failed during your visit, leading you to believe coffee was unavailable. We are addressing this lapse in service with our team to ensure consistent and immediate replenishment.We appreciate you bringing these issues to our attention. We hope to have the opportunity to show you a much improved experience on your next visit.The Management Team at Days Inn By Wyndham Chino Valley

酒店回复: Dear Karen,Thank you for choosing to stay with us at Days Inn by Wyndham Chino Valley and for leaving such a wonderful review.We are thrilled to hear that you enjoyed your stay and found our facility very clean and our staff efficient and friendly. It is also great to know that you considered the breakfast a plus and appreciated the convenience of the nearby fast-food restaurant.We appreciate you pointing out the lack of an elevator for the benefit of future guests. For anyone with mobility issues, we certainly recommend requesting a room on the first floor upon booking, and we are happy to accommodate those needs whenever possible.We look forward to welcoming you back the next time your travels bring you to the area.The Management Team at Days Inn Chino Valley

酒店回复: Dear Graham,Thank you for taking the time to share your feedback regarding your recent stay. We are very sorry to read that your experience was disappointing and that we failed to provide you with a comfortable stay.We sincerely apologize for the serious lapse in service you experienced with our maintenance staff. It is completely unacceptable for any team member to enter a guest room without knocking, and we want to assure you we are addressing this violation of privacy and protocol with our team immediately.We also apologize that your room did not meet our standards for cleanliness. This is not the impression we want our guests to have, and we have shared your comments with our housekeeping department for review and correction.Regarding the elevator, we do understand the inconvenience of not having one available and we apologize for the difficulty this caused with your luggage.We appreciate you bringing these issues to our attention, as it allows us to improve. We hope to have an opportunity in the future to restore your confidence in us.Sincerely,The Management Team at Days Inn Chino Valley

酒店回复: Dear Jane,Thank you for choosing to stay with us at the Days Inn Chino Valley and for sharing your wonderful review!We are thrilled to hear that our Manager and desk staff were very helpful throughout your stay. It is also fantastic to know that you found our breakfast amazing. Providing excellent service and a great start to the day is what we strive for!We truly appreciate you highly recommending our "little gem" just outside of Prescott. Receiving a perfect score means so much to the entire team.We look forward to welcoming you back to the Days Inn Chino Valley in the future.The Management Team at Days Inn Chino Valley

酒店回复: Dear Jorganne,Thank you for choosing to stay with us and for sharing such wonderful feedback about your recent visit to Days Inn Chino Valley!Comfort and Friendly ServiceWe are absolutely delighted that you gave us a perfect score! It is fantastic to hear that your room was very comfortable.We are especially proud of Tim, and it is wonderful to know that he was very friendly and saw to your every need. We will be sure to pass along your kind words to him, as recognition like this is the highest compliment our team can receive.Thank you again for your business and for highlighting the exceptional service you received. We look forward to welcoming you back again soon.The Management Team at Days Inn Chino Valley

酒店回复: Dear Richard,Thank you for sharing your feedback and giving us an 8/10 rating for your recent stay at the Days Inn by Wyndham Chino Valley.We are especially pleased to read your wonderful comment that our staff was friendly and very responsive, and that you felt we are a hotel that appreciates customers! That truly means a lot to us, as our goal is to ensure every guest feels valued and well-cared for.We appreciate your business and hope to welcome you back again soon!The Management Team at Days Inn Chino Valley

酒店回复: Dear Bethany, We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. I am so happy to hear that our outstanding staff met your expectations. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Tom Operations Manager, Days Inn Chino Valley

酒店回复: Dear Eric, We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. I am so happy to hear that our outstanding staff met your expectations. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Tom Operations Manager, Days Inn Chino Valley

酒店回复: Dear Robert,Thank you for choosing to stay with us at Days Inn by Wyndham Chino Valley and for providing your feedback.We sincerely apologize that your room was not ready at the official 3:00 PM check-in time, causing you to wait until 3:30 PM. We understand that a delay is inconvenient, and we regret that we did not meet our service standard in this regard. We are glad to hear, however, that the front desk manager was nice and offered you a comfortable place to wait in the lobby.We appreciate your comments on the accommodations. It is great to know that the room was modern and clean, and we take note of your feedback regarding the firmness of the beds and your preference for Queen beds. We will certainly pass your suggestions along to our management team as we continuously look for ways to upgrade and improve our guest experience.We are happy to hear that it was a good stay overall, and we hope to deliver a seamless experience from check-in to check-out the next time you visit.The Management Team at Days Inn Chino Valley