I am not satisfied by the four star hotel it cannot be that dirty . The toilet and the sleeping room also the bed was very uncomfortable. There was no ski rent so u must go at the hotel Platinum from opposite where we rented the ski equipment and school for very favorable prices .
1.0分
朋友出游
展开
Horrifically dirty. Hotel is very grim. No atmosphere what so ever. The rooms were so dirty that we were wondering what the cleaners were even doing. We didn’t see a mop or brush the whole 8 day stay. The soles of our feet & socks live to tell the tale. We had to rob clean towels from the cleaning trolly when it was left unattended and leave bags or rubbish outside the door for people to collect. The spa is nicely done but again, very dirty. There seems to be a build up of dirt everywhere you look. As for the atmosphere, the lobby is unwelcoming and uncomfortable. If you’re here with a group as I was, there seemed to be no other option than to leave the hotel rather than relax around the facilities. I would not recommend staying here.
5.0分
朋友出游
Everything went smoothly - really excellent. Only minor complaint would be that parking in the hotel cost extra.
2.0分
情侣出游
展开
This is the worst “4-star” hotel I’ve ever been to. I’ve been to 2-star and 3-star places which put it to shame.
It seems like no maintenance has been done in over 10 years; probably far longer.
The doors to some rooms don’t close properly (can be seen from the corridors) and the bathroom door in our room was so terribly hung / warped it could not be locked.
There was water damage to the kitchen area and in the bathroom. Our towel rail or something near it was leaking water the entire stay.
The bedside lamp was hanging from the wall and was probably an electrical hazard had it been plugged in.
The previous guest’s items had been left in the fridge and there was thick layers of dust and motes under the bed and wardrobe.
The robes provided were stained, tattered, and with the cord loops torn open. One of them only had half a cord. This was the case with all the replacements provided too.
The breakfast selection consisted of a range of cold scrambled eggs, cold bacon, and other foods which should be hot not being so. The rolls and croissants were stale on day one and got worse each morning - I would guess they same ones put out day after day.
None of the spa showers had soap in the dispensers and parts of the showers (such as the temperature lever on one) were broken off.
At night, the hotel was far too hot. We had the balcony door open every night - not ideal for a ground floor room.
There were some positives, but many, many negatives.
2.0分
朋友出游
展开
It was a really bad expirinence.. Everything is really old... old furniture old tv the restorant was with bad chairs and the sheets on the table were dirty the shuttle bus that goes to the gondola was not on time everyday was diffrent time tabels to the gondola. in the ski room the driyers for the boots were not working so every morening we went with wet boots.Me and my frinds had a very bad experince
5.0分
其他
展开
It's a very nice hotel for skiers and offers great value for money. Ski shuttle bus run every hour. Nice ski room. The room was clean, spacious and warm, with balcony offering mountain views. The hotel is conveniently close to the ski area and nearby restaurants and bars. A huge plus is the convenience store located inside the hotel. The staff is very kind and friendly. Breakfast has many options, including choices for those with dietary restrictions. Trip typeHoliday · Couple Rooms5.0Service5.0Location5.0 Hotel
4.0分
其他
展开
Comfortable room, with beautiful view to the mountains. At a walking distance from the village centre and the Gondola. Good breakfast, with a variety attending all a tastes and needs. They offered us free late cheque out, which was extremely useful after skiing. Could use some renovation and additions on equipment (towels, plates and cutlery). Very decent pool!
房间可以再干净些。早餐不错，但每天都一样。
酒店非常非常脏。
当您在预订时看到图片时，您会想，是的，这是一家不错的酒店，但是当您看到酒店时，您会说，欢迎来到现实，它可能已经见过更好的日子。它需要从头开始翻新；无论你看哪个细节，总会有一些东西损坏或无法完全发挥作用。
广告 1 房间：
房间的门悬得很高，你可以从上面看到里面的东西。沙发很脏，地板也没有用吸尘器打扫过。床头灯坏了。当您搬出时，毛巾可能会更换。房间很温暖，地板暖气很舒服。
广告 2 水疗中心：
在泳池区，水从天花板滴落到躺椅上。淋浴间的容器里很少有肥皂。水很舒服，工作人员非常乐于助人。
不同类型的桑拿房始终准备就绪。工作人员非常乐于助人而且友好。按摩很棒。
广告 3 早餐/自助餐
早餐非常好。有各种各样的选择可以满足每个人的口味。炒鸡蛋和培根总是会补充。从早上 7:30 到上午 10:00 有各种蔬菜、水果以及饮料可供选择。总而言之，这是酒店里组织最好的区域。
广告 4 服务：
在这一点上，我的观点也非常分歧。有好的，有坏的，什么都有。我们无法升级以包含晚餐。从索非亚机场乘坐出租车的交通非常便利。顶部！谢谢你！
I am not satisfied by the four star hotel it cannot be that dirty . The toilet and the sleeping room also the bed was very uncomfortable. There was no ski rent so u must go at the hotel Platinum from opposite where we rented the ski equipment and school for very favorable prices .
Horrifically dirty. Hotel is very grim. No atmosphere what so ever. The rooms were so dirty that we were wondering what the cleaners were even doing. We didn’t see a mop or brush the whole 8 day stay. The soles of our feet & socks live to tell the tale. We had to rob clean towels from the cleaning trolly when it was left unattended and leave bags or rubbish outside the door for people to collect. The spa is nicely done but again, very dirty. There seems to be a build up of dirt everywhere you look. As for the atmosphere, the lobby is unwelcoming and uncomfortable. If you’re here with a group as I was, there seemed to be no other option than to leave the hotel rather than relax around the facilities. I would not recommend staying here.
Everything went smoothly - really excellent. Only minor complaint would be that parking in the hotel cost extra.
This is the worst “4-star” hotel I’ve ever been to. I’ve been to 2-star and 3-star places which put it to shame.
It seems like no maintenance has been done in over 10 years; probably far longer.
The doors to some rooms don’t close properly (can be seen from the corridors) and the bathroom door in our room was so terribly hung / warped it could not be locked.
There was water damage to the kitchen area and in the bathroom. Our towel rail or something near it was leaking water the entire stay.
The bedside lamp was hanging from the wall and was probably an electrical hazard had it been plugged in.
The previous guest’s items had been left in the fridge and there was thick layers of dust and motes under the bed and wardrobe.
The robes provided were stained, tattered, and with the cord loops torn open. One of them only had half a cord. This was the case with all the replacements provided too.
The breakfast selection consisted of a range of cold scrambled eggs, cold bacon, and other foods which should be hot not being so. The rolls and croissants were stale on day one and got worse each morning - I would guess they same ones put out day after day.
None of the spa showers had soap in the dispensers and parts of the showers (such as the temperature lever on one) were broken off.
At night, the hotel was far too hot. We had the balcony door open every night - not ideal for a ground floor room.
There were some positives, but many, many negatives.
It was a really bad expirinence.. Everything is really old... old furniture old tv the restorant was with bad chairs and the sheets on the table were dirty the shuttle bus that goes to the gondola was not on time everyday was diffrent time tabels to the gondola. in the ski room the driyers for the boots were not working so every morening we went with wet boots.Me and my frinds had a very bad experince
It's a very nice hotel for skiers and offers great value for money. Ski shuttle bus run every hour. Nice ski room. The room was clean, spacious and warm, with balcony offering mountain views. The hotel is conveniently close to the ski area and nearby restaurants and bars. A huge plus is the convenience store located inside the hotel. The staff is very kind and friendly. Breakfast has many options, including choices for those with dietary restrictions. Trip typeHoliday · Couple Rooms5.0Service5.0Location5.0 Hotel
Comfortable room, with beautiful view to the mountains. At a walking distance from the village centre and the Gondola. Good breakfast, with a variety attending all a tastes and needs. They offered us free late cheque out, which was extremely useful after skiing. Could use some renovation and additions on equipment (towels, plates and cutlery). Very decent pool!