I literally spent only one night there (arrived at 11:00pm and left at 7:30am). The customer service is very good, they are very attentive. The location is terrible, even though they provide a map to get there once you book, the taxi driver had to ring them to ask for directions as he couldn't find it. Is in a kind of ghetto in Bogota, I have to say I was a bit scared. I was also cold during the night as I had not enough covers in the bed. 10 min cab ride from the airport though.
1.0分
朋友出游
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It seems that the Hotel wanted to place the blame back on me with my not-so-great experience. What they failed to include is the fact that after repeated attempts to communicate with them about changes in my schedule, they neglected to respond for a total of five days - you heard me: FIVE days. Naturally, before boarding my flight I cancelled my reservation and looked into other arrangements for the night. When they did finally get back to me, I was in the air on my way to Bogota and obviously unable to get the message until I landed. At this point they had already given my room to someone else. I only agreed to stay take the alternative room at that point in order to avoid charges for cancelling the same day as my reservation. B
3.0分
独自旅行
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The plsce is hard to find, it took the taxi driver a few detours to find it. Its in a residential area and no decent restaurant nearby, or at least ghe one was closed. Othrrwise just fast food. Service ok and frindly. Sleeping ok. Airport noise not to bad.
对于一家服务于路过、抵达或计划乘飞机旅行的旅客的酒店来说，我们的睡眠质量实在不够好。以下我列出了我不满意的地方。1. 迎接我们的人甚至不知道我们被分配了哪个房间，更糟糕的是，他们不知道我们已到达，所以他们给了我们他们能想到的第一个房间。2. 房间足够宽敞，但床对于两个人来说太小了。床垫不舒服，浴室的门不能完全关闭。浴室和卧室只有一个电灯开关，所以如果我们其中一个人去洗手间，他们就得开灯打扰另一个人。他们至少应该安装一盏小灯！3. 房间位于酒店前面，靠近前台，所以所有工作人员的手机通话都能听到。4. 抵达时，没有要求出示身份证件。我建议酒店员工不要忽视这一点，因为他们不仅危及客人的安全，还可能被当局罚款或关闭，因为在哥伦比亚，客人登记是强制性的。总的来说，这是一次糟糕的体验，如果酒店员工能把我的意见当作改进的机会就好了。
- 对于像我这样怕噪音的人来说……飞机飞过根本睡不着。我记得飞机从凌晨1点到6点停飞，但我即使戴着耳塞也睡不着。而且他们的楼梯是木制的，走过去噪音很大。- 我问他们能不能在冰箱里放些食物（因为房间里的冰箱坏了），结果收了我1000比索……- 这个地方环境优美，绿树成荫，非常安静（我想，对善良友善的人来说应该如此）。- 我的房间在一楼，入口右侧。浴室很小，而且很冷（整个房间都是如此）。
值得多花几块钱去别处看看。从一开始，接待我的态度就很差。网络一开始根本用不了。床特别不舒服，而且他们还因为比退房时间晚了15分钟而要多收一天的费用。
我一生中最糟糕的经历，业主非常专横，对客户态度恶劣，最终价格不是他们第一次接触时提供的价格，他们没有清洁人员，业主应该全身心投入到其他事情上家里的管家，不知道怎么跟客人打交道，先生们，附近有价格更好质量更高的客栈，服务周到，待遇优厚，不要上船，不要犯错，避免被一切都意味着度过一个不愉快的时刻。
I literally spent only one night there (arrived at 11:00pm and left at 7:30am). The customer service is very good, they are very attentive. The location is terrible, even though they provide a map to get there once you book, the taxi driver had to ring them to ask for directions as he couldn't find it. Is in a kind of ghetto in Bogota, I have to say I was a bit scared. I was also cold during the night as I had not enough covers in the bed. 10 min cab ride from the airport though.
It seems that the Hotel wanted to place the blame back on me with my not-so-great experience. What they failed to include is the fact that after repeated attempts to communicate with them about changes in my schedule, they neglected to respond for a total of five days - you heard me: FIVE days. Naturally, before boarding my flight I cancelled my reservation and looked into other arrangements for the night. When they did finally get back to me, I was in the air on my way to Bogota and obviously unable to get the message until I landed. At this point they had already given my room to someone else. I only agreed to stay take the alternative room at that point in order to avoid charges for cancelling the same day as my reservation. B
The plsce is hard to find, it took the taxi driver a few detours to find it. Its in a residential area and no decent restaurant nearby, or at least ghe one was closed. Othrrwise just fast food. Service ok and frindly. Sleeping ok. Airport noise not to bad.