酒店回复: Thank you so much for staying with us and sharing such a wonderful comment and review on our hotel.We are delighted to have you as our guests.The room you stay is Genmaicha room.There is Tatami space. You can enjoy tea time.Also, we serve grilled vegetable and main dish and Obanzai box(home made cooking in Kyoto) as breakfast. We cooked them with Irori.The savory aroma is very appetizing.If you have a chance to visit Kyoto again, we would appreciate it if you could use Nazuna once again as a destination and place to relax.Sincerely yoursNazuna Kyoto NijoReception staff Akiko
酒店回复: Thank you very much for staying with us and for taking the time to share your valuable feedback.We sincerely apologize for the inconvenience and disappointment you experienced during your stay.We are truly sorry that our service, cleanliness, communication, facilities, breakfast, and souvenir arrangements did not meet your expectations.As a renovated machiya (traditional townhouse), we strive to preserve its charm while ensuring a comfortable and enjoyable stay for all our guests. Your feedback has made us realize that there are still areas where we can improve, and we will take immediate steps to do so.We will focus on enhancing our English communication, strengthening housekeeping standards, and improving the quality of our breakfast service.Regarding the home fragrance diffuser, currently each room is provided with one unit; however, we will take your feedback into consideration and review whether there may be better ways to provide this amenity for our guests in the future.We truly appreciate your comments, which are invaluable in helping us improve our service.We sincerely hope to have the opportunity to welcome you again and offer a more pleasant and comfortable experience next time.Sincerely yoursNazuna Kyoto Nijo-joReception staff Sakura Hirai
酒店回复: Thank you very much for your stay and your valuable feedback.Thank you very much for your stay and your valuable feedback.We value above all to provide you with a comfortable stay, but most of all to give you a special and unforgettable experience.We hope that we were able to provide you with such an experience this time.However, we apologize for not meeting your expectations in terms of laundry and facilities.We will continue to review all aspects of our hotel to ensure that everyone has a comfortable stay while taking advantage of the wooden townhouse. The entire staff will make every effort to grow into an inn that can offer more value than its price based on your kind words. Thank you very much for your valuable feedback.Sincerely yoursNazuna Kyoto nijo-joReception staff Sakura
酒店回复: Thank you very much for staying with us and for taking the time to share your feedback.Our accommodation is a renovated machiya, a traditional Kyoto townhouse, and as such, the layout—including stairs and entrances—reflects its historical character.We understand that this may have caused some inconvenience, but we hope you were still able to enjoy the charm and atmosphere unique to a machiya stay.We will continue to make efforts to enhance the comfort of our guests, and we would be delighted to welcome you again in the future.
1.0分
带露天风吕的日式套房
代人预订
深感沾不得
展开
酒店回复: Thank you very much for staying with us and giving us your opinions.We will take this score seriously and make every effort to review and improve it. We are sorry that we could not provide you with a satisfying stay.Thank you for your valuable opinion. Nazuna Kyoto Nijo
非常棒的入住体验，酒店位置优越，离二条城夏日灯光秀非常近，离超市便利店也很近，房间是传统日式，但宽敞明亮，服务很好，早餐很美味，推荐
说是酒店感觉像是民宿，一共就没几个房间。
酒店服务人员都很年轻，服务态度是都挺好的，但是感觉经验不足，办理入住手续搞了很久。
酒店取暖设备不行，就一个挂机空调，我们下午三点入住的时候进去房间有点冷，把空调温度开到最大几个小时后才热起来，然后房间内没有其他取暖设备，没有地热也没有取暖器。挂机空调声音很响，晚上把风扇开到最小还是很吵，影响睡眠，第一个晚上几乎没怎么睡。我之前几次来日本旅行住过5家日式旅馆，没有一家的取暖设备有问题。
酒店提供的早餐还行，东西不多，但是全程有一个服务员在旁边服务，帮忙烤蔬菜和牛肉，很有仪式感。也体验了一次酒店的晚餐寿喜烧，和牛肉质一般，12000日元一位的价格在外面专门做寿喜烧的店可以吃到很好的A5和牛，甚至外面餐厅人均300一位的寿喜烧店也比这里好吃。我是看到其他人评论说寿喜烧很好才决定在酒店吃，这个有点失望。因为我在外面餐厅吃到过更好吃的寿喜烧。
酒店位置很好，隔壁就是二条城，走路一公里是京都御苑，我们住的那个房间有日式花园，环境是优美的，但是暖气不足，洗澡的地方在靠花园那边很冷。酒店还给客人准备了一盒免费的日式零食和饮料。总体来说就是环境和服务都挺好的，但是硬件设施不完善，暖气不足，空调太吵。
非常拉垮的一次酒店体验！真的是一来一个不吱声！我和朋友在国庆期间订这个酒店本着价钱都不便宜，不如找个好的酒店体验高质量的服务同时还可以体验日本民居，价格高点也OK。这个酒店标榜自己是高端酒店，也就是说为客户提供优质服务才是核心，才对得起这个价格，但是从服务到硬件真的是啥也不是，首先工作人员英语拉垮到，我和我朋友最后甚至放弃询问和沟通，业务相当不熟练，我们在询问一些付费项目或者是其他免费项目时，先是压根就听不懂，我们虽然不是英语母语，但好歹是老留子了，自认为说的是没啥问题，其次就是听懂了但是完全是一问三不知，说要去问，等了很久浪费很多时间最后也没有解答明白。第二点，空气净化器上都是灰，屋子里有股子隐隐约约的狐臭味儿。只有一瓶大冰水，想多要一瓶水需要在固定时间之前告知，过时不候（还不见得听得懂）！抠搜的要死。第三，早饭难吃无敌，真的差点吐出来，因为他们本身没厨房，一个服务小哥带这个黑手套端出来一堆感觉现用微波炉热了下的食物，真的是作孽，这破早饭还要4000日元。最后的最后，我和我朋友走的时候这酒店送了个家用香薰，我朋友询问说因为我们不是个family group所以一个不太好分，所以可不可以给再多给一个，老流程，先去问，然后等，然后说，一个人只能有一个，想要的话要额外买，按人头收费，东西只给一个，咱们也不是真的贪这个香薰，就是觉得作为高档酒店，是不是也要在设计这个gift的时候考虑一下送出的方式？最后我朋友很温柔的建议说，希望他们可以重新改进一下gift的机制，好样的，又没听懂！总之是，能不住这种花里胡哨的酒店就不别住，还是连锁高端靠谱。
比较像日式家庭旅馆 环境比较温馨 就是旅馆比较小 硬件设置有些简陋 不像这个价位的酒店应有的配置 也没有洗衣服务
早餐的烤蔬菜和烤鱼很有意思 牛排也很好吃 可以选择自己想要的熟度
用早餐的时候和帮忙烤蔬菜的工作人员说很喜欢日本的白味增 想买一些带回去 工作人员竟然记到心里了 还特意找了白味增的食谱给我们 心里感觉暖暖的 弥补了硬件设施的不足
特别感谢Miss OBata，
thanks for her 🥰🥰
她在中国留学过一年，对我们很友善 礼貌
长的也很漂亮！希望下次去再和你见面 谢谢🌹❤❤
这里的服务水平和对客人的关注程度真的令人印象深刻——如果你选择入住这里，一定会很享受的。
可惜我们大部分时间在外面玩！但是房间真的非常干净，日式服务很周到，洗护用品非常好用！送了我们很多点心饮品日本酒！
发布于日本
房间很一般，非常普通的民宿，上下楼不方便，出门也不方便。
深感沾不得
NAZUNA 的设施很棒，团队服务也非常好。