酒店回复: Thank you so much for staying with us and sharing such a wonderful comment and review on our hotel.We are delighted to have you as our guests.The room you stay is Genmaicha room.There is Tatami space. You can enjoy tea time.Also, we serve grilled vegetable and main dish and Obanzai box(home made cooking in Kyoto) as breakfast. We cooked them with Irori.The savory aroma is very appetizing.If you have a chance to visit Kyoto again, we would appreciate it if you could use Nazuna once again as a destination and place to relax.Sincerely yoursNazuna Kyoto NijoReception staff Akiko

酒店回复: Thank you very much for staying with us and for taking the time to share your valuable feedback.We sincerely apologize for the inconvenience and disappointment you experienced during your stay.We are truly sorry that our service, cleanliness, communication, facilities, breakfast, and souvenir arrangements did not meet your expectations.As a renovated machiya (traditional townhouse), we strive to preserve its charm while ensuring a comfortable and enjoyable stay for all our guests. Your feedback has made us realize that there are still areas where we can improve, and we will take immediate steps to do so.We will focus on enhancing our English communication, strengthening housekeeping standards, and improving the quality of our breakfast service.Regarding the home fragrance diffuser, currently each room is provided with one unit; however, we will take your feedback into consideration and review whether there may be better ways to provide this amenity for our guests in the future.We truly appreciate your comments, which are invaluable in helping us improve our service.We sincerely hope to have the opportunity to welcome you again and offer a more pleasant and comfortable experience next time.Sincerely yoursNazuna Kyoto Nijo-joReception staff Sakura Hirai

酒店回复: Thank you very much for your stay and your valuable feedback.Thank you very much for your stay and your valuable feedback.We value above all to provide you with a comfortable stay, but most of all to give you a special and unforgettable experience.We hope that we were able to provide you with such an experience this time.However, we apologize for not meeting your expectations in terms of laundry and facilities.We will continue to review all aspects of our hotel to ensure that everyone has a comfortable stay while taking advantage of the wooden townhouse. The entire staff will make every effort to grow into an inn that can offer more value than its price based on your kind words. Thank you very much for your valuable feedback.Sincerely yoursNazuna Kyoto nijo-joReception staff Sakura

酒店回复: 非常感谢您对小幡小姐的赞美与肯定。得知她的礼貌与亲切给您留下了美好印象，我们感到非常欣慰。相信她本人听到您的评价也会非常高兴。我们也非常期待下一次有机会能再次与您见面交流。衷心感谢您的来信，并祝您一切顺利！

酒店回复: 非常感谢您入住我们酒店并分享如此精彩的点评。 我们很高兴您能成为我们的客人。 如果您有机会再次造访京都，我们非常希望您能再次选择Nazuna作为您的目的地和放松之所。 此致 Nazuna 京都 Ｎ 接待员 平井樱

酒店回复: Thank you very much for staying with us and for taking the time to share your feedback.Our accommodation is a renovated machiya, a traditional Kyoto townhouse, and as such, the layout—including stairs and entrances—reflects its historical character.We understand that this may have caused some inconvenience, but we hope you were still able to enjoy the charm and atmosphere unique to a machiya stay.We will continue to make efforts to enhance the comfort of our guests, and we would be delighted to welcome you again in the future.

酒店回复: Thank you very much for staying with us and giving us your opinions.We will take this score seriously and make every effort to review and improve it. We are sorry that we could not provide you with a satisfying stay.Thank you for your valuable opinion. Nazuna Kyoto Nijo

酒店回复: 非常感谢您选择入住我们酒店，并分享如此精彩的评价。 我们很高兴得知您穿着我们独具特色的睡衣和浴盐，享受到了放松的时光。 我们对酒店的设施设计引以为豪，因此您的赞美之词让我们倍感荣幸。 同时，我们也感谢您对我们员工服务的赞扬。 舒适的住宿体验固然重要，但我们更重视为宾客打造独特的入住体验。 我们衷心希望此次入住能为您带来这样的美好体验。 如果您有机会再次造访京都，我们诚挚地邀请您再次入住京都二条名津奈酒店。 京都二条名津奈酒店 堺凛花