Would have been great if they served breakfast and also have a $250 refundable DD on debit card but other than that the front desk ladies were very accommodating and it was a good stay
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酒店回复: Thank you for the feedback. We appreciate you chose to stay with us. Wishing you a warm and joyful holiday season. We look forward to welcoming you back in the future.
1.0分
其他
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Did pre check in online, did everything for smooth check in and they made us re do entire booking from scratch. Terrible to do all the work before hand and they don’t honour anything we did
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酒店回复: I do apologize that you were made to do all the work for a second time. I will make sure staff is more aware of online check in.
2.0分
其他
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I got charged a room fee plus a $100 damage deposit that was pre authorized to say I would check in by 6. No where does it say this on the ******* website that the hotel does this. I was less than pleased. There is a reason I book to pay at the property and this was certainly not the case the last time I checked in which was last summer when just the pool was open. I get they want to guarantee their guests will be checking in. But not even informing the guest on the website and then all of a sudden a pre auth of money gone that you need is unacceptable.
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酒店回复: We do apologize that your stay did not go as planned. The damage deposit is 100 percent refundable and you should recieve it back with in 3-5 business days after you have checked out. Sorry for the inconvience.
1.0分
其他
False advertising, no air conditioning in rooms , just a baseboard heater, no air movement, very old facility, needs upgrades, will not stay there again
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酒店回复: Thank you for sharing your feedback. I’m really sorry that your stay didn’t feel comfortable. We do have air conditioners in all our rooms - they’re the window-type units- but in November we cover them with insulated wooden panels because of the cold weather in Manitoba. That’s why the unit wasn’t visible.If you had reached out to the front desk, we would’ve happily brought you a fan right away or found another solution to make your room more comfortable. We always try to help our guests on the spot whenever something isn’t right.Thank you again for taking the time to write. Your comments are noted, and we’ll make sure our team is more proactive when the AC units are covered for the cold season .
2.0分
商务出差
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Hotel and room had an odd odour, the carpet in the room was dirty and in poor condition and loose, mattresses were worn, hit & miss on hot water in shower and the paper thin shower curtain was barely long enough to stay in shower; had use multiple towels because so much water would leak out and they excercise area was closed and full of junk; which is one reason I picked this hotel.
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酒店回复: We do apologize your stay didnt go as planned. The gym is currently undergoing some upgrades. Hope to have it up and running again in the near future. In the mean time we do not have it posted online sorry for the confusion.
5.0分
其他
Everything was great. We were kept up with a few people clomping around from 230-330 but otherwise alls good
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酒店回复: Thanks for the feedback, we are happy to hear you enjoyed your stay.
房间干净，位置极好，唯一的问题是，游泳池无法使用滑梯，
令人愉快的
对得起这个价格
位置很好，员工也很棒，酒店不错。
Would have been great if they served breakfast and also have a $250 refundable DD on debit card but other than that the front desk ladies were very accommodating and it was a good stay
Did pre check in online, did everything for smooth check in and they made us re do entire booking from scratch. Terrible to do all the work before hand and they don’t honour anything we did
I got charged a room fee plus a $100 damage deposit that was pre authorized to say I would check in by 6. No where does it say this on the ******* website that the hotel does this. I was less than pleased. There is a reason I book to pay at the property and this was certainly not the case the last time I checked in which was last summer when just the pool was open. I get they want to guarantee their guests will be checking in. But not even informing the guest on the website and then all of a sudden a pre auth of money gone that you need is unacceptable.
False advertising, no air conditioning in rooms , just a baseboard heater, no air movement, very old facility, needs upgrades, will not stay there again
Hotel and room had an odd odour, the carpet in the room was dirty and in poor condition and loose, mattresses were worn, hit & miss on hot water in shower and the paper thin shower curtain was barely long enough to stay in shower; had use multiple towels because so much water would leak out and they excercise area was closed and full of junk; which is one reason I picked this hotel.
Everything was great. We were kept up with a few people clomping around from 230-330 but otherwise alls good