酒店回复: Thank you for taking the time to provide your review. We are sorry for your experience. We apologize for the noise an the smell. Thanks for staying with us and we and we hope to properly host you in the future.
5.0分
情侣出游
原文
翻译提供方：Google
非常漂亮、安静、干净的地方。工作人员非常友好热情。
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酒店回复: Thank you for sharing your review. We are happy you had a great stay! Pleased you experienced our friendly staff. Glad you felt we had a nice place that was clean and quiet. Thanks for staying with us and we look forward to your return.
1.0分
其他
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Stayed here recently while in town for a family funeral. The room appeared clean at first glance, and the sheets themselves looked fresh. However, the bed had a strong, unmistakable smell of urine that couldn’t be ignored. Unfortunately, it was very late when I went to bed and noticed it. Due to the reason I was staying in Gander, I didn’t have the bandwidth to pack up the full room in the middle of the night to try to get the room switched. I ended up changing out of my pajamas, which now also smelled of urine, and slept on top of the bedclothes.
In the morning, I spoke with the front desk to alert them about the situation. They were very polite and understanding, but said there was nothing they could do since the room had been booked through *******.
Overall, while the staff were kind, the condition of the bed was completely unacceptable. I honestly don’t know how the bed could have been made without noticing! Clean sheets don’t make up for an unclean mattress. Hopefully, management takes this feedback seriously and addresses it for future guests.
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酒店回复: Thank you for sharing your review. We are so sorry to hear of your experience with the bed. We take all of our feedback serious and will take the appropriate actions for future guest. Again we do apologize for your experience.
4.0分
商务出差
Room was clean, parking was easy. Breakfast was limited would be nice to have a larger menu
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酒店回复: Thank you for sharing your review. We are happy you had a good stay. Glad you experienced a clean room. pleased you felt parling was easy. Sorry you felt breakfast was limited. Thanks for staying with us and we look forward to seeing you again.
4.0分
情侣出游
We had a very comfortable stay in Gander, enjoying a swim in the hotel pool and taking advantage of the guest laundry
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酒店回复: Thanks for sharing your review. We are happy you had a comfortable stay. Glad you enjoyed the pool and guest laundry. Thanks for staying with us and we look forward to your return.
3.0分
其他
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Room was a bit dated…. Beds were definitely worn down… no microwave in room… we were thrilled to see a coffee maker, but it turned out not to work. I requested another one… it too, was broken! Staff didn’t ask us whether we got the coffee pot or anything about it. Didn’t even ask how our stay was. We went to go use the pool and it too was closed… maintenance… this was not mentioned on the website, nor at check in… the only saving grace was Wanda in the Alcock and Brown restaurant!! She was amazing and very kind! She made us feel like family and not hotel patrons! This hotel needs some updating… we left disillusioned…
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酒店回复: Thank you for taking the time to provide your review. We are happy you found Wanda amazing, we think so too. Sorry you felt the room was dated and you experienced issues with the coffee maker. Thanks for staying with us and we hope for your return.
3.0分
情侣出游
The staff were very friendly and the hotel was
clean. Although breakfast came with the room, it was limited in scope. Walkable to downtown.
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酒店回复: Thanks for sharing your review. We are happy you found the staff friendly and the hotel clean. Sorry you felt the breakfast was limited. Thanks for staying with us and we hope to see you again soon.
3.0分
其他
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Need More fruit at buffet,more cereal options , more options in general at buffet
In our travels across Canada and Newfoundland this hotel had the most unappealing buffet
Rooms were adequate.
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酒店回复: Thank you for taking the time to provide your review. Glad you found the rooms adequate. Sorry you felt the buffet needed more options. Thanks for staying with us, we hope to see you again.
2.0分
其他
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Friendly staff during the day, particularly in the morning breakfast and evening dining room. No answer to three calls to the front desk between 10:00 pm and 11:30 pm when the hallway outside our room was very noisy with young people interacting.
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酒店回复: Thank you for taking the time to provide your review. We are happy you found the staff friendly. Sorry you didn't get an answer from the front desk when the you experienced noise. Thanks for letting us know and we hope top see you again
早餐不好！
非常吵闹，因为那里有一群年轻的足球运动员，吵吵闹闹的。早上，因为一个有组织的团体，早餐店里排起了长队。房间里弥漫着潮湿的气味。
非常漂亮、安静、干净的地方。工作人员非常友好热情。
Stayed here recently while in town for a family funeral. The room appeared clean at first glance, and the sheets themselves looked fresh. However, the bed had a strong, unmistakable smell of urine that couldn’t be ignored. Unfortunately, it was very late when I went to bed and noticed it. Due to the reason I was staying in Gander, I didn’t have the bandwidth to pack up the full room in the middle of the night to try to get the room switched. I ended up changing out of my pajamas, which now also smelled of urine, and slept on top of the bedclothes.
In the morning, I spoke with the front desk to alert them about the situation. They were very polite and understanding, but said there was nothing they could do since the room had been booked through *******.
Overall, while the staff were kind, the condition of the bed was completely unacceptable. I honestly don’t know how the bed could have been made without noticing! Clean sheets don’t make up for an unclean mattress. Hopefully, management takes this feedback seriously and addresses it for future guests.
Room was clean, parking was easy. Breakfast was limited would be nice to have a larger menu
We had a very comfortable stay in Gander, enjoying a swim in the hotel pool and taking advantage of the guest laundry
Room was a bit dated…. Beds were definitely worn down… no microwave in room… we were thrilled to see a coffee maker, but it turned out not to work. I requested another one… it too, was broken! Staff didn’t ask us whether we got the coffee pot or anything about it. Didn’t even ask how our stay was. We went to go use the pool and it too was closed… maintenance… this was not mentioned on the website, nor at check in… the only saving grace was Wanda in the Alcock and Brown restaurant!! She was amazing and very kind! She made us feel like family and not hotel patrons! This hotel needs some updating… we left disillusioned…
The staff were very friendly and the hotel was
clean. Although breakfast came with the room, it was limited in scope. Walkable to downtown.
Need More fruit at buffet,more cereal options , more options in general at buffet
In our travels across Canada and Newfoundland this hotel had the most unappealing buffet
Rooms were adequate.
Friendly staff during the day, particularly in the morning breakfast and evening dining room. No answer to three calls to the front desk between 10:00 pm and 11:30 pm when the hallway outside our room was very noisy with young people interacting.