酒店回复: Dear Valued Guest,Thank you for sharing your experience and for staying with us at Zest Harbour Bay Batam.We’re happy to hear that you enjoyed our convenient location near the harbor, the variety of dining options around the hotel, and our excellent service. Your kind words truly mean a lot to our team and encourage us to keep delivering great service consistently.We look forward to welcoming you back again soon.Warm regards,Syaiful RahmanFront Office ManagerZest Harbour Bay Batam
酒店回复: Dear Valued Guest,Warmest greetings from Zest Hotel Harbour Bay Batam!Thank you very much for taking the time to share such detailed feedback regarding your recent stay with us. We are truly delighted to learn that you were pleased with our warm hospitality, cleanliness, and the hotel’s convenient location right next to the ferry terminal. Your recognition means a great deal to our entire team.Please accept our sincerest apologies for the inconvenience caused by the odor and the lack of sound insulation in your room. We genuinely regret that this affected the comfort of your stay. Kindly be assured that your constructive comments have been shared with the respective departments, and corrective actions have been implemented to prevent similar occurrences in the future.At Zest Hotel Harbour Bay Batam, we continuously strive to deliver exceptional experiences to all our guests. Your valuable feedback helps us to improve and maintain the high standards of service that we aim to provide.Once again, we thank you for your understanding and for choosing to stay with us. We truly hope to have the pleasure of welcoming you back in the near future.Warm regards,Management TeamZest Hotel Harbour Bay Batam
酒店靠近港湾码头,周边蜀国印象火锅,苏记酸菜鱼,韩国烧烤,印度尼西亚巴东饭,都可以品尝。酒店的服务还是一如既往的好。
一家舒适的酒店,设施齐全。位置很好,就在港湾市中心,离渡轮码头很近。我入住期间正好赶上夜市活动,很喜欢那里各种各样的街头美食。员工都很乐于助人,也很有礼貌。
门上的刷卡器修修补补的,看着不太上档次。内部装修非常简单,算不上时尚。位置还不错。前台不是24小时的。基本需求都能满足。我个人会更喜欢其他酒店。但这个价格住一晚也算值了。
我们在这里庆祝了周年纪念,虽然只是个小小的庆祝。工作人员非常贴心,还布置了房间。我们非常喜欢,下次一定还会再来。
值班员工竟然记得我,而且他对每位入住的客人都表现出非常好的服务。
他后来还特意打电话到我房间,告诉我我不小心把护照落在柜台了,并且亲自跑到我923房间把护照还给了我。
这种细心周到的服务态度真是太棒了!
入住时间:晚上11点到11点半。
一切都很棒
不错。在这里留下了美好而又苦涩的回忆。
我预订了一间3天2晚的吸烟房。办理入住时,被告知吸烟房已满。因此,我住进了一间禁烟房。但是,前台小姐告诉我第二天会帮我换到吸烟房,并说房间会在中午12点后准备好。
我对她的服务非常满意,必须为她出色的服务点赞👍!
位置非常好。
服务不错 房间干净 隔壁就是码头方便 3楼房间味道较重 但柜台小姐让我们换房👍 房间隔音差 会听到外面的声音 晚上厕所也是隔壁在用也会听到水声