酒店回复: Hi Felicity, Thank you for your thoughtful review! Our team works hard to provide great service, and we’re always happy to hear when it’s appreciated.Sincerely,Heritage Inn Hotel & Convention Centre High River
3.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Hi Beatrice, We’re sorry to see that your experience didn’t meet expectations. Your feedback is appreciated and has been noted.Sincerely,Heritage Inn Hotel & Convention Centre High River
3.0分
情侣出游
Room was OK, outdated. Staff was great. Pool ******!!! It was cold, the hot tub was broken. Food was good!
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酒店回复: Hi Mathew, We regret that the condition of the property did not reflect the standards you expected. Your comments are appreciated and will be considered as we review future improvements to our property.Sincerely,Heritage Inn Hotel & Convention Centre High River
4.0分
其他
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The original room key we were given was for an uncleaned room ... we weren't actually evev sure the people had checked out, yet. The girl at the desk apilogized and was able to get us keys to a new cleaned room.
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酒店回复: Hi Janine, Thank you for your feedback. We’re very sorry for the confusion with the original room key and appreciate your patience while our front desk team resolved it. We’ll be reviewing this to ensure a smoother experience for future guests.Sincerely,Heritage Inn Hotel & Convention Centre High River
3.0分
其他
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Hotel stay was just ok. I thought for the price that was paid that the entire property was quite run down. Rooms were in need of significant repair/replacement especially the bathroom. Also, cobwebs up by light fixtures in the room just made me question how clean it truly was.
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酒店回复: Hi Chelsea, We’re sorry to hear that the condition of the property did not meet your expectations. Your feedback has been noted and will be taken into account as we continue to assess future updates and improvements.Sincerely,Heritage Inn Hotel & Convention Centre High River
3.0分
情侣出游
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I was a little disappointed when I found out that there was a coupon for a free breakfast and they gave it to me at checkout when I had to leave they didn’t give it to me at the beginning of check-in. Could you use that breakfast?
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酒店回复: Hi Sean, Thank you for your review. We’re truly sorry that your breakfast coupon was only given at checkout, preventing you from using it during your stay. This is not a standard of our service and we’ll be working with our team to ensure these items are provided at the correct time.Sincerely,Heritage Inn Hotel & Convention Centre High River
5.0分
其他
The room was very clean and the staff were lovely and efficient. The bed was very comfortable too.
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酒店回复: Hi Liz, We’re so happy to hear you enjoyed a clean room, comfortable bed, and great service from our team. Thank you for staying with us!Sincerely,Heritage Inn Hotel & Convention Centre High River
4.0分
其他
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Room was clean and comfortable. Breakfast menu had good options, but limited choices if not given meal ticket at reception (so don't forget to ask).
Parking good.
Staff friendly, and helpful.
Only complaint was the fridge in the room was set so high it froze all our food, some of which had to be thrown out, and wasted. The dial was at the back of the fridge and not easily accessible. I had to pull it out from under the counter to turn it to a warmer temp.
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酒店回复: Hi Janine, We’re so pleased you enjoyed your stay and found our staff friendly and the breakfast enjoyable. Thank you for your helpful feedback about the fridge, your comments will be passed along to our maintenance team.Sincerely,Heritage Inn Hotel & Convention Centre High River
2.0分
商务出差
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Would not recommend staying here if you have the money to spare. Picked this hotel because it was cheaper and it said online that it offered a breakfast buffet and that there was a restaurant/bar in the building. What they fail to mention is the restaurant is only open from 7am - 9pm so we could not utilize it as we left early and got in late.
Also no breakfast buffet (unlike what was advertised). Breakfast was in the restaurant and they provided a voucher for a free breakfast for only 1 morning of our stay and it said it only applied for 1 person out of the room. Beds were comfortable enough but floors were dirty and there were red feathers on our room carpet on arrival which did not give me much confidence the carpet had even been vacuumed.
The only good thing I have to say was the parking lot is big so if you have a trailer of some kind (utility/stock) there is plenty of room to park.
In my opinion spend the few extra dollars and stay somewhere else.
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酒店回复: Hi Theresa, We appreciate you taking the time to share your experience. We’re sorry for the disappointment with breakfast and restaurant hours and we’ll review our online listings to ensure they’re as clear as possible. Thank you as well for your comments on cleanliness; our housekeeping team has been notified to follow up.Sincerely,Heritage Inn Hotel & Convention Centre High River
3.0分
商务出差
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Property does not have elevator or escalator to second floor. This was problematic for mobility limited guest. They would not move us to ground floor despite our early arrival.
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酒店回复: Hi Cheryl,Thank you for sharing your feedback. We’re sorry to hear that the lack of elevator access caused inconvenience during your stay. Ground-floor rooms can be requested in advance, and while we do our best to accommodate such needs, it’s possible that all were occupied at the time of your arrival. We appreciate your understanding and will continue to look for ways to better support our guests with mobility concerns.Sincerely,Heritage Inn Hotel & Convention Centre High River
不错的地方
员工很有礼貌。餐厅不错。
好的
Room was OK, outdated. Staff was great. Pool ******!!! It was cold, the hot tub was broken. Food was good!
The original room key we were given was for an uncleaned room ... we weren't actually evev sure the people had checked out, yet. The girl at the desk apilogized and was able to get us keys to a new cleaned room.
Hotel stay was just ok. I thought for the price that was paid that the entire property was quite run down. Rooms were in need of significant repair/replacement especially the bathroom. Also, cobwebs up by light fixtures in the room just made me question how clean it truly was.
I was a little disappointed when I found out that there was a coupon for a free breakfast and they gave it to me at checkout when I had to leave they didn’t give it to me at the beginning of check-in. Could you use that breakfast?
The room was very clean and the staff were lovely and efficient. The bed was very comfortable too.
Room was clean and comfortable. Breakfast menu had good options, but limited choices if not given meal ticket at reception (so don't forget to ask).
Parking good.
Staff friendly, and helpful.
Only complaint was the fridge in the room was set so high it froze all our food, some of which had to be thrown out, and wasted. The dial was at the back of the fridge and not easily accessible. I had to pull it out from under the counter to turn it to a warmer temp.
Would not recommend staying here if you have the money to spare. Picked this hotel because it was cheaper and it said online that it offered a breakfast buffet and that there was a restaurant/bar in the building. What they fail to mention is the restaurant is only open from 7am - 9pm so we could not utilize it as we left early and got in late.
Also no breakfast buffet (unlike what was advertised). Breakfast was in the restaurant and they provided a voucher for a free breakfast for only 1 morning of our stay and it said it only applied for 1 person out of the room. Beds were comfortable enough but floors were dirty and there were red feathers on our room carpet on arrival which did not give me much confidence the carpet had even been vacuumed.
The only good thing I have to say was the parking lot is big so if you have a trailer of some kind (utility/stock) there is plenty of room to park.
In my opinion spend the few extra dollars and stay somewhere else.
Property does not have elevator or escalator to second floor. This was problematic for mobility limited guest. They would not move us to ground floor despite our early arrival.