It was the worst service I've ever encountered. The front desk staff was extremely unpleasant and unhelpful. We arrived late in the evening and was immediately met with an unhelpful and nasty receptionist who told us that they had double booked the rooms and refused to take the blame for the double booking and refused to help us get other rooms to make up for it. We had tired children who had to wait up for several HOURS because he didn't help us get some other rooms and we only got enough rooms for us all after arguing with him for a long time! It was absolutely horrendous. The rooms were sparse and definitely not worth the money but the food and the spa was pretty good.
2.0分
家庭亲子
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Dear Owner/Hotel Manager We have stayed at your hotel january 27-29. We stayed multiple times before. We did not expect much however this time we are very dissapointed. We have received a dirty room the toilet was full of dead bees, not a pretty picture for our children. The walls were disgustingly dirty especially in the bedroom and one does not know what it is. It makes a person wonder how clean the bed and bedding sheets are. Our bedroom light was not working. We have paid 570€ for the room with breakfast for two nights. The breakfast was ok and just Ok. However i ordered 2 lattes they were not warm at all and it was almost just milk. I did not want to complain at first and then took the pre- made filter coffee. I have never in my life tasted a more disgusting coffee. It tasted like tea and looked like tea. I then complained about it and was just told that it is the way the machine makes it. I was not even offered a new one or questionwd what is wrong. Just told the machine makes it that way so i had to accept it. No Thank You. If you want to give yourself a 4 star rating and price your rooms ＞200€ Per night then you better provide the right service and what people pay for. To conclude at a 4 star hotel with a Michelin star chef you expect a bit more especially when paying 570 euros for two nights. If the price was significantly cheaper I would not complain but I have not received the services I bought or was expecting to have as advertised on your website. I have stayed at similar hotels 4-5 stars in Hamburg and paid about same price but received Ritz Carlton service and the kitchen and breakfast is not comparable. So you can’t call yourself something your are not and advertise something you cannot meet. Perhaps read your reviews I am not the only one that shares this opinion. Your hotel is nothing but a 3 star hotel that is way overpriced. I just feel betrayed for my money and what i paid for. Generally we could feel that the staff has finally become a little nicer and guest feel welcome, the young boy at the reception who we have never seen before was extremely nice and very helpful.
4.0分
家庭亲子
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Almost there! Very Nice hotel in Kaltenkirchen. Good food in the restaurant, cold plates for warm food, when will restaurants learn. Excellent very large beds. Coffee needs a lot of work, tasted more like coffee flavored water. Service was acceptable. Free parking. Spa with hot spring water.
不错不错的选择
It was the worst service I've ever encountered. The front desk staff was extremely unpleasant and unhelpful. We arrived late in the evening and was immediately met with an unhelpful and nasty receptionist who told us that they had double booked the rooms and refused to take the blame for the double booking and refused to help us get other rooms to make up for it. We had tired children who had to wait up for several HOURS because he didn't help us get some other rooms and we only got enough rooms for us all after arguing with him for a long time! It was absolutely horrendous. The rooms were sparse and definitely not worth the money but the food and the spa was pretty good.
Dear Owner/Hotel Manager We have stayed at your hotel january 27-29. We stayed multiple times before. We did not expect much however this time we are very dissapointed. We have received a dirty room the toilet was full of dead bees, not a pretty picture for our children. The walls were disgustingly dirty especially in the bedroom and one does not know what it is. It makes a person wonder how clean the bed and bedding sheets are. Our bedroom light was not working. We have paid 570€ for the room with breakfast for two nights. The breakfast was ok and just Ok. However i ordered 2 lattes they were not warm at all and it was almost just milk. I did not want to complain at first and then took the pre- made filter coffee. I have never in my life tasted a more disgusting coffee. It tasted like tea and looked like tea. I then complained about it and was just told that it is the way the machine makes it. I was not even offered a new one or questionwd what is wrong. Just told the machine makes it that way so i had to accept it. No Thank You. If you want to give yourself a 4 star rating and price your rooms ＞200€ Per night then you better provide the right service and what people pay for. To conclude at a 4 star hotel with a Michelin star chef you expect a bit more especially when paying 570 euros for two nights. If the price was significantly cheaper I would not complain but I have not received the services I bought or was expecting to have as advertised on your website. I have stayed at similar hotels 4-5 stars in Hamburg and paid about same price but received Ritz Carlton service and the kitchen and breakfast is not comparable. So you can’t call yourself something your are not and advertise something you cannot meet. Perhaps read your reviews I am not the only one that shares this opinion. Your hotel is nothing but a 3 star hotel that is way overpriced. I just feel betrayed for my money and what i paid for. Generally we could feel that the staff has finally become a little nicer and guest feel welcome, the young boy at the reception who we have never seen before was extremely nice and very helpful.
Almost there! Very Nice hotel in Kaltenkirchen. Good food in the restaurant, cold plates for warm food, when will restaurants learn. Excellent very large beds. Coffee needs a lot of work, tasted more like coffee flavored water. Service was acceptable. Free parking. Spa with hot spring water.