Trash everywhere it's on the property. It's hair in my face, it's shower. This dirty shower curtain it's a book, a clean bed.We've got two full size beds instead i've stated this property over the years, and it just keeps getting worse
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酒店回复: Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Webster City IA. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
4.0分
情侣出游
We stayed one night. Staff was friendly, quiet, bed was comfortable, nice continental breakfast.
3.0分
家庭亲子
Microwave was plugged into a socket that did not work. Had to move the cord to a different socket to make it work.
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酒店回复: Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Webster City IA. I am sorry that your experience did not meet your expectations.
5.0分
家庭亲子
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The hotel was nice and clean. I wish they would have had the gold out couch stated in the room description for my son to sleep on. I had to run out and buy an inflatable air mattress to sleep on during our 2 night stay.
酒店回复: THANKS YOU VERY MUCH.
3.0分
其他
Sink falling off wall, bathroom door hard to close and open, lots of holes in the walls.
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酒店回复: Thanks for bringing attention . our maintence crew fix issuse. Thanks again .
1.0分
其他
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I called the property and told them I was not coming. They said they would cancel my room. I got there the next day for a room that I was keeping. I saw on my card that this room was charged to me. They told me that since I booked through ******* they couldn't do anything. They never said this on the phone to me and charged me as a no show. I was very disappointed. The room I received the next day had an awful smell. The carpet was wet, there was blood on the bedding. Hair and other brown items on the sheets. I did ask for a new room and the obliged. It was somewhat cleaner. I am very upset I had to pay for the room that I specifically called and canceled.
1.0分
其他
no hot water, TV didnt work, refrigerator crapped out, key card quit working, and food wasnt replenished.
3.0分
商务出差
Carpet in room 112 was not vacuumed. It has a strong odor of urine.
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酒店回复: Thanks for bringing OUR attention . our maintence crew fix CLEAN WHOLE CARPET . Thanks again .
2.0分
家庭亲子
Smelled like smoke, very old and dirty stains on bed cover.
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酒店回复: Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Webster City IA. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
1.0分
家庭亲子
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We booked online and it mentioned a pool. The pool is closed for 20 days and the website did not say that. I asked to cancel and get a refund and they said to do it through *******. ******* told me to have them put an approval note on the cancelation but the manager would not ans told me to have ******* call and approve it. So ******* called and no one answered so they're waiting on the hotel staff to approve my refund so I'm waiting for 2 days now.
It's the dirtiest hotel. It's in webster city
Trash everywhere it's on the property. It's hair in my face, it's shower. This dirty shower curtain it's a book, a clean bed.We've got two full size beds instead i've stated this property over the years, and it just keeps getting worse
We stayed one night. Staff was friendly, quiet, bed was comfortable, nice continental breakfast.
Microwave was plugged into a socket that did not work. Had to move the cord to a different socket to make it work.
The hotel was nice and clean. I wish they would have had the gold out couch stated in the room description for my son to sleep on. I had to run out and buy an inflatable air mattress to sleep on during our 2 night stay.
Sink falling off wall, bathroom door hard to close and open, lots of holes in the walls.
I called the property and told them I was not coming. They said they would cancel my room. I got there the next day for a room that I was keeping. I saw on my card that this room was charged to me. They told me that since I booked through ******* they couldn't do anything. They never said this on the phone to me and charged me as a no show. I was very disappointed. The room I received the next day had an awful smell. The carpet was wet, there was blood on the bedding. Hair and other brown items on the sheets. I did ask for a new room and the obliged. It was somewhat cleaner. I am very upset I had to pay for the room that I specifically called and canceled.
no hot water, TV didnt work, refrigerator crapped out, key card quit working, and food wasnt replenished.
Carpet in room 112 was not vacuumed. It has a strong odor of urine.
Smelled like smoke, very old and dirty stains on bed cover.
We booked online and it mentioned a pool. The pool is closed for 20 days and the website did not say that. I asked to cancel and get a refund and they said to do it through *******. ******* told me to have them put an approval note on the cancelation but the manager would not ans told me to have ******* call and approve it. So ******* called and no one answered so they're waiting on the hotel staff to approve my refund so I'm waiting for 2 days now.