酒店回复: Good morning, Vanessa. I'm sorry that you were not thrilled with your stay! Your reservation was only for a standard room, which you did receive. There is no price difference between any of our standard rooms. In the future, I recommend calling us ahead of time or booking direct to request specific room types. I will definitely be speaking with my team about this as well, they should have been more helpful.
酒店回复: Unfortunately, we are not always able to fulfill all room requests. I do apologize for the inconvenience that this caused your husband. Thank you for sharing.
4.0分
其他
The staff was great. Anytime I asked for towels it was accommodated. The downside is the carpet in the room was never vacuumed and the floors were sticky.
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酒店回复: Thank you for the great review!We're glad that our staff was accommodating, and we're sorry to hear about the issue with your carpets. We'll be sure to pass this on to our housekeeping team so that this doesn't happen again in the future. We look forward to seeing you again!
3.0分
其他
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Loud but stylish
Room was beautiful but the walls and floors are thin. We heard people in the halls and above us walking. It isn’t a quiet hotel but nice in all other ways. Didn’t get a good nights rest.
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酒店回复: Thank you for your review!We're sorry to hear that you didn't get good rest while staying with us. We have been super busy the last few months, so there's always a lot of traffic in and out of the hotel. Next time you stay with us we will be sure to put you on the top floor near the end of the hall so you don't have to deal with the excess noise levels!
5.0分
其他
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This was A very nice hotel. We felt the cleanliness of the hotel was excellent. We thought the proximity to Starved Rock was good. The staff were very friendly and helpful.
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酒店回复: Thank you for your great review! We're so happy that you enjoyed your stay with us, we're glad the hotel was clean and in a good location for your travel plans. We look forward to seeing you again!
5.0分
情侣出游
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This property was conveniently located to the State Parks we like to visit. The hotel was exceptionally friendly. It was very clean. The breakfast had so many options and was quite good, and there was spacious seating for the breakfast buffet which we appreciated. The coffee was really good. Beds were soft. Pillows were perfect. It was an excellent experience and we will be back for Memorial Day weekend.
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酒店回复: Thank you so much for your stellar review! We're so glad you enjoyed your stay, and that you liked our hotel's amenities. We can't wait to see you again for Memorial Day next year, and the weather will be much nicer for another hike through Starved Rock!
5.0分
家庭亲子
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Comfortable beds is just the beginning. Its quiet, clean, staff is friendly amd helpful, continental breakfast was good and the location was perfect for just a quick trip to downtown for shopping. Also, the resturant across the street gives a small discount if your staying here. Cant wait to ho back!
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酒店回复: Thank you so much for your thoughtful review! We’re delighted to hear you enjoyed a quiet, clean stay with comfortable beds and friendly service. It’s great to know our breakfast, convenient location, and even the local restaurant discount helped make your trip even better.We can’t wait to welcome you back for another visit soon!
5.0分
其他
Very clean hotel
We had a great experience staying in this very clean and comfortable hotel.
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酒店回复: Thank you for the great review! We're so happy that you had a wonderful experience at our hotel and we look forward to seeing you again one day!
5.0分
家庭亲子
Very pleased with the property- beds were very comfortable. Staff was very friendly and helpful. Breakfast was good.
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酒店回复: Thank you so much for your wonderful review! We’re thrilled to hear you enjoyed the property, had a great night’s rest in our comfortable beds, and experienced friendly, helpful service from our staff. We’re also glad breakfast hit the spot!We truly appreciate your kind words and perfect score, and we can’t wait to welcome you back for another great stay.
干净整洁，免费停车，80号公路附近
不错的酒店，但仅此而已，最重要的是，我花了更多钱才拥有一张特大号床，抵达后我被告知这是不可能的，而且他们无法报销我的额外费用。工作人员也真的不令人愉快和乐于助人。
入住时我非常失望，我要求的是一楼靠近出口的房间。我丈夫76岁了，即使拄着拐杖也行动不便，而且他烟瘾很大。被安排在二楼，让他费力地搭乘电梯，真是太不方便了。我们再也不会来这家酒店了。
The staff was great. Anytime I asked for towels it was accommodated. The downside is the carpet in the room was never vacuumed and the floors were sticky.
Loud but stylish
Room was beautiful but the walls and floors are thin. We heard people in the halls and above us walking. It isn’t a quiet hotel but nice in all other ways. Didn’t get a good nights rest.
This was A very nice hotel. We felt the cleanliness of the hotel was excellent. We thought the proximity to Starved Rock was good. The staff were very friendly and helpful.
This property was conveniently located to the State Parks we like to visit. The hotel was exceptionally friendly. It was very clean. The breakfast had so many options and was quite good, and there was spacious seating for the breakfast buffet which we appreciated. The coffee was really good. Beds were soft. Pillows were perfect. It was an excellent experience and we will be back for Memorial Day weekend.
Comfortable beds is just the beginning. Its quiet, clean, staff is friendly amd helpful, continental breakfast was good and the location was perfect for just a quick trip to downtown for shopping. Also, the resturant across the street gives a small discount if your staying here. Cant wait to ho back!
Very clean hotel
We had a great experience staying in this very clean and comfortable hotel.
Very pleased with the property- beds were very comfortable. Staff was very friendly and helpful. Breakfast was good.