酒店回复: Thank you for taking the time to leave a review on your recent stay. We hope to welcome you back in the future!
3.0分
情侣出游
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The girl at the front desk had a little knowledge of the property and facilities. We cannot find a suitcase card at all and she did not understand what we were looking for
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酒店回复: Thank you for your feedback, and for bringing this to our attention. We’re truly sorry to hear that your experience at the front desk did not meet expectations.We aim to ensure that every team member is well-informed and equipped to assist with guest needs, so it’s concerning to hear about the confusion regarding the suitcase cart and general property information. We’ve addressed your comments with our front desk team and are taking steps to provide additional training to improve knowledge and communication moving forward.Your experience is not reflective of the service we strive to provide, and we sincerely apologize for any frustration caused. We hope you'll give us another opportunity in the future to show you a better stay.
2.0分
情侣出游
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The temperature in the room can only be adjusted to 68 and nothing lower. I don’t find that temperature comfortable. Also when the air conditioner turned on it sounded like a chainsaw. They were doing construction on another floor. There was construction garbage all over the floor. Dey Dey at the front desk was super nice and helpful. Would not recommend.
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酒店回复: Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet your expectations.We understand how important a comfortable room temperature and a peaceful environment are to a restful stay. While our systems are set to a temperature range to balance comfort and energy efficiency, we recognize this may not suit everyone, and we regret any inconvenience this caused. We’re also sorry for the disruption from the air conditioning unit and nearby construction. Your comments have been shared with our maintenance and housekeeping teams so we can work on improving both the noise issues and the cleanliness of common areas during renovations.On a positive note, we’re happy to hear that Dey Dey made a good impression and provided helpful service. We'll be sure to pass along your kind words.We appreciate your honest review—it helps us do better. While we regret that we didn’t meet your expectations this time, we hope you might consider giving us another chance in the future once our improvements are complete.
2.0分
家庭亲子
Rooms air wasn’t cooling room and TVs in lobby didn’t work had family friends in town wanted to watch some of football game before wedding but they don’t work
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酒店回复: Thank you for taking the time to share your experience with us. We are very sorry to hear about the challenges you encountered with the air conditioning in your room and the televisions in our lobby. We know how important it is to have a comfortable room and to be able to enjoy a game with friends and family, especially on a special weekend like a wedding. Your feedback has been shared with our team so we can address these issues promptly. We hope you will give us another opportunity to provide you with the seamless stay you expected and deserve.
4.0分
其他
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Worth the stay.
Since I did not experience the entire facility (workout area/pool), the rest of the facility will definitely make me want to stay here the next time I am in town. There are a couple/few issues that are worth contacting the facility privately about because I don't want to turn someone away if they are looking for a great place to stay.
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酒店回复: Thank you for taking the time to share your feedback. We’re delighted to hear you enjoyed your stay and that you would consider staying with us again when you’re in town. We also truly appreciate your thoughtfulness in sharing your concerns privately, as it helps us improve while still allowing future guests to see the value in staying with us. We look forward to welcoming you back and hope you’ll have the chance to enjoy more of our amenities on your next visit!
5.0分
其他
It was in a very convenient area, food, night life and entertainment. A perfect spot for a hotel.
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酒店回复: Thank you for taking the time to leave a review. We truly appreciate your kind words! We hope to welcome you back in the future!
3.0分
其他
Great location! Pillows were flat and neighboring room noise was disruptive all night.
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酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed our convenient location. We’re truly sorry to learn that the pillows and noise from neighboring rooms impacted your rest. Your comfort is very important to us, and we’ll review your comments with our team to see how we can improve in these areas. We hope to have another opportunity to provide you with a more restful and seamless stay in the future.
5.0分
其他
Nice accommodations!
Clean, comfortable room with large bathroom! Plenty of restaurants within walking distance!
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酒店回复: Thank you for leaving a 10/10 review! We are so happy to hear about your enjoyable stay, we hope to welcome you back to the area soon!
4.0分
其他
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Pros and cons considered, I’d stay again.
First, some drawbacks: There were some suspicious looking people in the parking lot every night, and motorcycles were parked on the front walk daily(this is the third time staying here so i know its not the norm), which even made the gated parking lot not seem so secure. Housekeeping was only by once in my 5-day stay, which amounted to me having to retrieve toilet paper and towels every other night from the front desk. The shower splashed water everywhere in the bathroom, which also soaked the bathmat.
There were some pluses: The rooms were in good shape, the beds were comfortable and the linens clean. There were plenty of outlets, each room had a fridge and the a/c worked very good being that it was very humid outside.
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酒店回复: Thank you for your continued loyalty and for sharing your honest feedback. We're sorry to hear about the issues you experienced during this stay—especially with parking lot activity, limited housekeeping, and the shower design. Your concerns have been noted and will be addressed with our team.We’re glad to hear you enjoyed the comfort of the room, clean linens, and reliable A/C. We truly appreciate your comments and hope to welcome you back for a smoother experience next time.Best regards,Your Courtyard by Marriott Sioux City Team
4.0分
家庭亲子
Bad start with my 2 year old finding a used bandaid in our room 5 minutes in. Other than that the stay was good.
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酒店回复: Thank you for taking the time to leave a review. We are very sorry to hear about the situation that took place. We have addressed this with the housekeeping team as this is below our standard. We hope to welcome you back in the future.
不
The girl at the front desk had a little knowledge of the property and facilities. We cannot find a suitcase card at all and she did not understand what we were looking for
The temperature in the room can only be adjusted to 68 and nothing lower. I don’t find that temperature comfortable. Also when the air conditioner turned on it sounded like a chainsaw. They were doing construction on another floor. There was construction garbage all over the floor. Dey Dey at the front desk was super nice and helpful. Would not recommend.
Rooms air wasn’t cooling room and TVs in lobby didn’t work had family friends in town wanted to watch some of football game before wedding but they don’t work
Worth the stay.
Since I did not experience the entire facility (workout area/pool), the rest of the facility will definitely make me want to stay here the next time I am in town. There are a couple/few issues that are worth contacting the facility privately about because I don't want to turn someone away if they are looking for a great place to stay.
It was in a very convenient area, food, night life and entertainment. A perfect spot for a hotel.
Great location! Pillows were flat and neighboring room noise was disruptive all night.
Nice accommodations!
Clean, comfortable room with large bathroom! Plenty of restaurants within walking distance!
Pros and cons considered, I’d stay again.
First, some drawbacks: There were some suspicious looking people in the parking lot every night, and motorcycles were parked on the front walk daily(this is the third time staying here so i know its not the norm), which even made the gated parking lot not seem so secure. Housekeeping was only by once in my 5-day stay, which amounted to me having to retrieve toilet paper and towels every other night from the front desk. The shower splashed water everywhere in the bathroom, which also soaked the bathmat.
There were some pluses: The rooms were in good shape, the beds were comfortable and the linens clean. There were plenty of outlets, each room had a fridge and the a/c worked very good being that it was very humid outside.
Bad start with my 2 year old finding a used bandaid in our room 5 minutes in. Other than that the stay was good.