Everything was wonderful, except the room was freezing cold. It was 30 degrees outside. When we got to the room it was 59 degrees in there with the air conditioning on!
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酒店回复: Hello Jacqueline,We were so glad to have you with us. Although your overall stay was pleasant, we appreciate you highlighting areas we can improve. We have shared your feedback with our team. Next time you're in town, count on us again for an even better experience.
4.0分
其他
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The hotel and the room were in excellent condition. I would definitely stay here again. The only complaint I had was that the condenser in my room was keeping me up off and on during the night. Other than that the stay was very good.
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酒店回复: Hello Maria,Thank you for sharing your experience with us. We’re pleased to hear that you found the hotel and room in excellent condition and would consider staying with us again. We regret that the condenser noise disrupted your rest, and we appreciate you bringing this to our attention. Your feedback helps us improve, and we’re glad to know the rest of your stay was very good.
4.0分
其他
Great stay! Last minute trip to Chiefs game and didn’t want to stay in the city! This was perfect and easy drive to Arrowhead. Will do that again for sure!
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酒店回复: Hello Michele,Thank you for your kind review! We’re delighted to hear that our location was ideal for your last-minute trip to the Chiefs game and provided a convenient drive to Arrowhead. We’re glad the stay was comfortable and look forward to welcoming you back for future visits.
5.0分
其他
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The breakfast was great! Lots of options. The room, hallways, and lobby felt clean. Nothing to complain about. I stayed here twice in less than 10 days -- great both times.
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酒店回复: Hi Jonathan,We're delighted to hear that you enjoyed the breakfast selection and found the room, hallways, and lobby clean and welcoming. It’s great to know that both of your recent stays were consistently positive. We truly appreciate your trust and look forward to welcoming you back again.
4.0分
其他
Rooms were GREAT! Staff was absolutely wonderful! The pool was overly cloudy and needed attention!
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酒店回复: Hello Hannah,We’re delighted to know the rooms exceeded your expectations and that our staff made your stay truly enjoyable. We do regret the condition of the pool and appreciate you bringing this to our attention. Your comments are valuable to us, and we look forward to welcoming you back for an even more refined experience.
5.0分
家庭亲子
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Breakfast was great and fresh, lots to choose from and hot. area was clean. I travel a lot and most times the breakfast area is a mess. This place was on top of things and very well taken care of TOP NOTCH
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酒店回复: Hello Eric,It’s wonderful to hear that you enjoyed the fresh breakfast with plenty of options and found the area well-maintained. We take great pride in ensuring everything is top-notch for our guests, and your recognition means the world to us. We look forward to hosting you again soon!
2.0分
其他
Only one elevator working. Pool was not heated and coffee pot was broke and bathroom door would not stay shut.
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酒店回复: Hi Angela,We sincerely regret that your experience did not meet your expectations. Your feedback is important, and we will be reviewing these concerns with our team to address any necessary improvements. Please know that guest satisfaction is our priority, and we appreciate the opportunity to improve.
5.0分
其他
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Would likely stay somewhere else. This was a 1 nighter part of a 3 week trip. Booked last minute without a lot of research. Upon check in I waited at the reception area for 15 mins. There was no sigh about be right back or anything. I rang the bell several times. Finally a young male came out and his facial expression was that I had bothered him by coming to check in. By this time, 2 other people had also came in both with dogs all of us just hanging out. We were given a 2nd floor room. Heads up no elevators so if you have problems with stairs find another option. Room was clean but really needed updating. Breakfast in the morning was not really breakfast. No hot options like in their pictures. Only cereal, breads, and muffins, of and really iver ripe bananas. I purposely booked this hotel over another due to breakfast which we just left. It’s also on a lower level so again more stairs. Would find another option if in the area.
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酒店回复: Hi Heather,Thank you for sharing your thoughts. We’re delighted to see you scored us 10/10! Just to clarify, the experiences you mentioned were from another hotel the night before. During your stay with us, you were on the first floor, enjoyed our breakfast, and mentioned at check-out that this was the best stay of your 3-week trip. We’re thrilled you had a wonderful experience and hope to welcome you back again soon.
4.0分
其他
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clean hotel with some noted Main issues.
I appreciated the early full breakfast as we were in town for a bike race. Also I love that they allowed my special needs cat to stay in the room with us. One weird thing I did notice was the light switches in our room shut off differently and never consistently or some did not work at all, like the nightstand charging ports. We did notice when we got there only one elevator was working. We were placed on the 3rd floor and by the time Sunday rolled around the other elevator was not working either, having to take 3 flights of stairs with all your gear and bikes was not a fun task after having raced 85 miles the day prior.
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酒店回复: Hi Michelle,Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
5.0分
其他
Review of hotel
Everything was excellent. The only problem was that a pre packaged muffin in the breakfast area had mold on it.
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酒店回复: Hello Debra,We were so thrilled to have you with us. Although your overall stay was pleasant, we appreciate you highlighting areas we can improve. We have shared your feedback with our team. Next time you're in town, count on us again for an even better experience.
Everything was wonderful, except the room was freezing cold. It was 30 degrees outside. When we got to the room it was 59 degrees in there with the air conditioning on!
The hotel and the room were in excellent condition. I would definitely stay here again. The only complaint I had was that the condenser in my room was keeping me up off and on during the night. Other than that the stay was very good.
Great stay! Last minute trip to Chiefs game and didn’t want to stay in the city! This was perfect and easy drive to Arrowhead. Will do that again for sure!
The breakfast was great! Lots of options. The room, hallways, and lobby felt clean. Nothing to complain about. I stayed here twice in less than 10 days -- great both times.
Rooms were GREAT! Staff was absolutely wonderful! The pool was overly cloudy and needed attention!
Breakfast was great and fresh, lots to choose from and hot. area was clean. I travel a lot and most times the breakfast area is a mess. This place was on top of things and very well taken care of TOP NOTCH
Only one elevator working. Pool was not heated and coffee pot was broke and bathroom door would not stay shut.
Would likely stay somewhere else. This was a 1 nighter part of a 3 week trip. Booked last minute without a lot of research. Upon check in I waited at the reception area for 15 mins. There was no sigh about be right back or anything. I rang the bell several times. Finally a young male came out and his facial expression was that I had bothered him by coming to check in. By this time, 2 other people had also came in both with dogs all of us just hanging out. We were given a 2nd floor room. Heads up no elevators so if you have problems with stairs find another option. Room was clean but really needed updating. Breakfast in the morning was not really breakfast. No hot options like in their pictures. Only cereal, breads, and muffins, of and really iver ripe bananas. I purposely booked this hotel over another due to breakfast which we just left. It’s also on a lower level so again more stairs. Would find another option if in the area.
clean hotel with some noted Main issues.
I appreciated the early full breakfast as we were in town for a bike race. Also I love that they allowed my special needs cat to stay in the room with us. One weird thing I did notice was the light switches in our room shut off differently and never consistently or some did not work at all, like the nightstand charging ports. We did notice when we got there only one elevator was working. We were placed on the 3rd floor and by the time Sunday rolled around the other elevator was not working either, having to take 3 flights of stairs with all your gear and bikes was not a fun task after having raced 85 miles the day prior.
Review of hotel
Everything was excellent. The only problem was that a pre packaged muffin in the breakfast area had mold on it.