Would likely stay somewhere else. This was a 1 nighter part of a 3 week trip. Booked last minute without a lot of research. Upon check in I waited at the reception area for 15 mins. There was no sigh about be right back or anything. I rang the bell several times. Finally a young male came out and his facial expression was that I had bothered him by coming to check in. By this time, 2 other people had also came in both with dogs all of us just hanging out. We were given a 2nd floor room. Heads up no elevators so if you have problems with stairs find another option. Room was clean but really needed updating. Breakfast in the morning was not really breakfast. No hot options like in their pictures. Only cereal, breads, and muffins, of and really iver ripe bananas. I purposely booked this hotel over another due to breakfast which we just left. It’s also on a lower level so again more stairs. Would find another option if in the area.
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酒店回复: Hi Heather,Thank you for sharing your thoughts. We’re delighted to see you scored us 10/10! Just to clarify, the experiences you mentioned were from another hotel the night before. During your stay with us, you were on the first floor, enjoyed our breakfast, and mentioned at check-out that this was the best stay of your 3-week trip. We’re thrilled you had a wonderful experience and hope to welcome you back again soon.
4.0分
其他
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clean hotel with some noted Main issues.
I appreciated the early full breakfast as we were in town for a bike race. Also I love that they allowed my special needs cat to stay in the room with us. One weird thing I did notice was the light switches in our room shut off differently and never consistently or some did not work at all, like the nightstand charging ports. We did notice when we got there only one elevator was working. We were placed on the 3rd floor and by the time Sunday rolled around the other elevator was not working either, having to take 3 flights of stairs with all your gear and bikes was not a fun task after having raced 85 miles the day prior.
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酒店回复: Hi Michelle,Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
5.0分
其他
Review of hotel
Everything was excellent. The only problem was that a pre packaged muffin in the breakfast area had mold on it.
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酒店回复: Hello Debra,We were so thrilled to have you with us. Although your overall stay was pleasant, we appreciate you highlighting areas we can improve. We have shared your feedback with our team. Next time you're in town, count on us again for an even better experience.
1.0分
其他
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Carpet wet, poor experience from there
Very poor. Carpet was soaking wet in room. No other room available. When asked about refund, repeated said that they couldn’t do anything because this was booked as third party, even though I chose pay at hotel. After multiple conversations and managers, finally comped the room.
4.0分
其他
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Beds were comfy. Breakfast was great with a lot of different options. Clean. The only con was the size of the pool. It was so small, luckily we were the only ones in there at the time.
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酒店回复: Hi Heather,We are delighted to hear that you found the beds comfortable, enjoyed the breakfast options, and appreciated the cleanliness of the property. We understand your concern about the size of the pool and will keep that in mind for future improvements. We hope to welcome you back for another enjoyable stay!
5.0分
家庭亲子
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This is an excellent place to stay! The staff were so nice and helpful, the rooms were very clean, cleanest hotel I have ever stayed in and I an very particular about staying in hotels. It was newly renovated, very spacious, beds comfy, lots of room for our family of 6, would definitely recommend!
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酒店回复: Hi Christy,It brings us immense joy to hear that our staff provided excellent service, and that you found our rooms clean, spacious, and newly renovated to your satisfaction. We’re thrilled that we could comfortably accommodate your family, and we deeply appreciate your recommendation. We look forward to the honor of welcoming you back in the future!
5.0分
其他
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Milisa Colford went above and beyond in checking us in due to me making an error on my check in date. She was very helpful by calling Orbitz to correct the error and getting us into a room with my elderly father suffering from dementia and was having a sundowners moment. We really appreciate her compassion and her dedication to customer service. The room was clean and very nice.
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酒店回复: Hi Laverne,We’re truly grateful for your kind words about Milisa Colford. It’s wonderful to hear how she went above and beyond to assist with your check-in and provide compassionate service, especially during such a challenging time with your father. We’re also glad to know that the room met your expectations. We will be sure to pass along your compliments to Milisa and the team. Thank you again for taking the time to share your feedback, and we hope to welcome you back soon.
4.0分
其他
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Close to where I needed to be. But, the provided soaps, and conditioner were near empty. The A/c was ice cold though.
I would stay there again. Clean, and very comfortable beds which is a plus.
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酒店回复: Hi Christopher,We are glad to hear that the location was convenient and that you found the beds comfortable and the room clean. We apologize for the issue with the soap and conditioner and will address this with our housekeeping team to ensure better preparation for future guests. We appreciate your input and look forward to welcoming you again for another enjoyable stay!
2.0分
家庭亲子
Dirty sheets dirty bathroom staff had to give us new sheet before we could go to bed. Pool is not maintained and dirty.
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酒店回复: Hi Melanie,We deeply apologize for the issues you encountered during your stay. This is certainly not the standard we aim to provide. Your feedback regarding the cleanliness of the sheets, bathroom, and pool will be addressed immediately with the team to ensure improvements are made. We truly appreciate you bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
5.0分
家庭亲子
Nice and clean. Convenient shopping, restaurants, and amenities nearby. Spacious rooms.
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酒店回复: Hi David,Thank you for your kind feedback! We're glad to hear you enjoyed the cleanliness of the property, as well as the convenience of nearby shopping, restaurants, and amenities. We're also pleased that you found the rooms spacious. We hope to welcome you back for another great stay in the future!
Would likely stay somewhere else. This was a 1 nighter part of a 3 week trip. Booked last minute without a lot of research. Upon check in I waited at the reception area for 15 mins. There was no sigh about be right back or anything. I rang the bell several times. Finally a young male came out and his facial expression was that I had bothered him by coming to check in. By this time, 2 other people had also came in both with dogs all of us just hanging out. We were given a 2nd floor room. Heads up no elevators so if you have problems with stairs find another option. Room was clean but really needed updating. Breakfast in the morning was not really breakfast. No hot options like in their pictures. Only cereal, breads, and muffins, of and really iver ripe bananas. I purposely booked this hotel over another due to breakfast which we just left. It’s also on a lower level so again more stairs. Would find another option if in the area.
clean hotel with some noted Main issues.
I appreciated the early full breakfast as we were in town for a bike race. Also I love that they allowed my special needs cat to stay in the room with us. One weird thing I did notice was the light switches in our room shut off differently and never consistently or some did not work at all, like the nightstand charging ports. We did notice when we got there only one elevator was working. We were placed on the 3rd floor and by the time Sunday rolled around the other elevator was not working either, having to take 3 flights of stairs with all your gear and bikes was not a fun task after having raced 85 miles the day prior.
Review of hotel
Everything was excellent. The only problem was that a pre packaged muffin in the breakfast area had mold on it.
Carpet wet, poor experience from there
Very poor. Carpet was soaking wet in room. No other room available. When asked about refund, repeated said that they couldn’t do anything because this was booked as third party, even though I chose pay at hotel. After multiple conversations and managers, finally comped the room.
Beds were comfy. Breakfast was great with a lot of different options. Clean. The only con was the size of the pool. It was so small, luckily we were the only ones in there at the time.
This is an excellent place to stay! The staff were so nice and helpful, the rooms were very clean, cleanest hotel I have ever stayed in and I an very particular about staying in hotels. It was newly renovated, very spacious, beds comfy, lots of room for our family of 6, would definitely recommend!
Milisa Colford went above and beyond in checking us in due to me making an error on my check in date. She was very helpful by calling Orbitz to correct the error and getting us into a room with my elderly father suffering from dementia and was having a sundowners moment. We really appreciate her compassion and her dedication to customer service. The room was clean and very nice.
Close to where I needed to be. But, the provided soaps, and conditioner were near empty. The A/c was ice cold though.
I would stay there again. Clean, and very comfortable beds which is a plus.
Dirty sheets dirty bathroom staff had to give us new sheet before we could go to bed. Pool is not maintained and dirty.
Nice and clean. Convenient shopping, restaurants, and amenities nearby. Spacious rooms.