The staff here were exceptional in terms of being friendly, helpful, and efficient. The condition of facility is like new and well designed
4.0分
其他
Overall a nice hotel; To improve: suite doesn't have a door to divide the space. breakfast selection is so so
酒店回复: Thank you for the feedback!
5.0分
家庭亲子
Beautiful hotel, staff was very friendly and accommodating! Also the room was very clean.
酒店回复: Thank you for the kind comments!
4.0分
家庭亲子
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They had a group of kids (6 to 8) in the lobby that were not always being monitored by an adult except through an outside window. They were running around barefoot and yelling. It was difficult to enjoy visiting with family. It took the counter person a long time to address the issue. Very disturbing and unsafe. If I was a customer walking in to get a room I would’ve walked out. I have stayed at this property before and have had good experiences but this made me rethink and go to the Hampton in Potsdam.
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酒店回复: Thank you for the feedback, we are sorry to hear about the unacceptable situation you encountered during your stay.
5.0分
家庭亲子
Everything was great. Clean, friendly staff, good breakfast, clean pool
酒店回复: We are happy to hear you enjoyed your stay!
5.0分
其他
Comfortable beds and pillows. Spacious lobby and very nice outdoor area.
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酒店回复: Thank you for the review, we are happy the weather allowed you to enjoy our outdoor patio!
5.0分
家庭亲子
Nice rooms. Staff helpful for recommendations in community.
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酒店回复: Thank you, we are happy to hear the staff was helpful and accommodating during your stay!
5.0分
家庭亲子
Everything was excellent, except they should have put sand or salt down on sidewalks due to the icy conditions.
3.0分
商务出差
Bed was very uncomfortable everything else was good
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酒店回复: I am sorry to hear the bed was not comfortable! That can make a long travel day feel even longer. We are relieved to hear everything else met your standards!
酒店很干净，早餐很好，位置也超棒，去圣劳伦斯玩很方便。
Exceptional Staff and Condition
The staff here were exceptional in terms of being friendly, helpful, and efficient. The condition of facility is like new and well designed
Overall a nice hotel; To improve: suite doesn't have a door to divide the space. breakfast selection is so so
Beautiful hotel, staff was very friendly and accommodating! Also the room was very clean.
They had a group of kids (6 to 8) in the lobby that were not always being monitored by an adult except through an outside window. They were running around barefoot and yelling. It was difficult to enjoy visiting with family. It took the counter person a long time to address the issue. Very disturbing and unsafe. If I was a customer walking in to get a room I would’ve walked out. I have stayed at this property before and have had good experiences but this made me rethink and go to the Hampton in Potsdam.
Everything was great. Clean, friendly staff, good breakfast, clean pool
Comfortable beds and pillows. Spacious lobby and very nice outdoor area.
Nice rooms. Staff helpful for recommendations in community.
Everything was excellent, except they should have put sand or salt down on sidewalks due to the icy conditions.
Bed was very uncomfortable everything else was good