I had read reviews of the property and unfortunately there were both some good points as well as disappointments. We booked the Penthouse Suite and were surprised by how the bathroom looked and was maintained. There was a leaky sink and the bathroom shower hardware was damaged and missing. We also expected the extra queen bed, but it was not available upon our late arrival. Sadly, this was not clearly communicated on the ******* app upon booking, but is on the BnB's website. Either way, be aware when booking to mention if that extra bedroom is needed when booking the Penthouse Suite-you have to request access to it. The positives were the bed and pillows were comfortable and soft and the property was quiet mid-week. Overall, it felt the room was dated and not what you would expect for the rate that was charged. The chef in the am was truly sweet and pleasant, but overall the value was not here unless you are interested in staying at a Bed and Breakfast for the historic feel. I would not have upgraded to the larger suite for the price.

Absolutely loved our brief stay at the Norfolk Guest House. It was clean, charming, had everything we needed and the gardens and patios were beautiful. We were in Guelph for my daughter’s graduation and we took lovely photos in the gardens. Price was great and the host was friendly, efficient and helpful. Everything was easy and we hope to come again for a more leisurely stay!

A beautiful century home with an upscale, yet cozy feel.

My room was pleasant and quiet. The bed, bedding and pillows were all comfortable and quality.

I appreciated the attention to detail and quality amenities.

Janet was always helpful and easy to contact with any question.

I would highly recommend this property.

Communication with hotel staff was poor. We never had any in-person communication. We had arranged for early check-in at an extra charge because we were attending an afternoon event nearby. Although we arrived an hour later than we had indicated due to traffic, our room was not ready. We asked for the $35 'early check in fee' to be removed and it was removed after speaking to the breakfast staff.

In general the bed was comfortable. There was only one mug at the '24/7' coffee/tea service which we rinsed out to reuse in the morning. The breakfast was okay but we would have appreciated some fruit or toast served as well. Overall we were disappointed with the overall attention to detail and guest experience.

Our room was beautifully decorated and, despite being full, the home was very quiet. Jennifer greeted us every morning and gave us delicious breakfast options. The home had thoughtful amenities such as a full fridge in our room, a microwave and water (hot and cold) at our disposal.

Stunning century house decorated with impeccable taste! Linens are top of the line and rooms are very well thought out with every amenity one could want. The host was very accomodating and both a wealth of local information and discretion. I would come back in a heart beat!