酒店回复: Lieber Gast,vielen Dank für Ihre positive Rückmeldung. Es freut uns sehr zu hören, dass Sie insgesamt mit Ihrem Aufenthalt zufrieden waren.Umso mehr bedauern wir, dass die späten Öffnungszeiten unseres Pools für Sie und Ihre Kinder nicht ideal waren. Wir können gut verstehen, dass Familien sich flexiblere Zeiten wünschen, damit auch die kleinen Gäste den Aufenthalt voll auskosten können. Ihr Hinweis ist für uns sehr wertvoll.Wir würden uns freuen, Sie und Ihre Familie wieder bei uns begrüßen zu dürfen – und Ihnen dann einen noch angenehmeren Aufenthalt zu ermöglichen.Ihr Team von den H-Hotels
4.0分
其他
原文
翻译提供方：Google
公寓不错。
员工不错。
游泳池“很小”，但真的很不错。
我们在那里的时候温度是+30⁰。空调应该不错。
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酒店回复: Dear Guest,Thank you very much for your feedback! We are pleased to hear that you enjoyed our apartment, found our staff friendly, and appreciated the pool despite its size.We also appreciate your suggestion regarding air conditioning and will take it into consideration for future improvements.We hope to welcome you back soon for another enjoyable stay!Your team from H-Hotels
4.0分
家庭亲子
原文
翻译提供方：Google
位置很好，很棒的公寓确实需要一些维护，床很好，但沙发床非常糟糕。
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our great location and found the apartment comfortable overall.We also appreciate your comments regarding maintenance and the sofa bed, and will review these points with our team to make improvements for future stays.We hope to welcome you back soon for an even more comfortable experience!Your team from H-Hotels
4.0分
家庭亲子
Enjoyed the warm water pool and sauna. Small kitchen (no fridge) even though website states it has one. Overall, great place but outdated.
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酒店回复: Dear guest, We are grateful for your kind rating which confirms the overall positive impressions of your recent stay with us. It was our pleasure to have satisfied your expectations in most ways and we hope to welcome you back again soon for an even more enjoyable time. Best wishes, Your H-Hotels Team
1.0分
商务出差
Filthy
The apartments were absolutely filthy. Maybe one of the dirtiest hotels I’ve ever stayed in
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酒店回复: Dear Guest,Thank you for taking the time to review your stay. We are truly sorry to hear that you found your apartment in an unacceptable condition. That you felt you had experienced one of the dirtiest hotels ever is absolutely not the standard we strive to offer our guests – and we sincerely apologize for this.We take your feedback very seriously. We have already arranged for a thorough review of our housekeeping processes and quality control. Such a situation should not have occurred, and we will ensure that it is prevented in the future.Despite this experience, we would be delighted if you would give us a second chance. We would be happy to personally ensure that you find a clean, well-maintained, and comfortable apartment on your next stay.Your H-Hotels Team
5.0分
其他
For a family of 5, it worked perfectly! We had our three dogs traveling with us too and they were all welcomed with food bowls and treats.
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酒店回复: Dear Guest,Thank you very much for your wonderful feedback! We are delighted to hear that our apartment worked perfectly for your family and that your three dogs felt welcome with food bowls and treats.We look forward to welcoming you and your furry friends back soon!Your team from H-Hotels
5.0分
其他
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Great choice for road trippers
Comfortable, big bed, free easy parking, right off the highway, great breakfast, and friendly staff. I don’t know why this hotel doesn’t have a better rating! We thought it was perfect. It is not a new property but who cares?
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酒店回复: Dear Guest,Thank you very much for your wonderful feedback! We are delighted to hear that you found our hotel perfect for road trippers, enjoyed the comfortable bed, convenient parking, breakfast, and friendly staff.We appreciate your kind words about our property and look forward to welcoming you again on your next trip!Your team from H-Hotels
4.0分
家庭亲子
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Property was nice. Area convenient to travel. Disappointed we did not have any pots, pans, plates, silverware or table settings. Fridge worked well though. Parking was a hassle if you came in after 8 or 9 pm. Other than that stay was great.
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback. We are glad to hear that you found our property nice and conveniently located, and that the fridge worked well.We apologize for the inconvenience regarding the lack of kitchenware and the parking difficulties during late arrivals. Your comments are very valuable and will be reviewed with our team to improve the guest experience.We hope to welcome you back in the future for an even better stay.Your team from H-Hotels
我们非常满意……只是我们很遗憾游泳池要到下午 5 点才开放，因为我们带着两个孩子。
公寓不错。
员工不错。
游泳池“很小”，但真的很不错。
我们在那里的时候温度是+30⁰。空调应该不错。
位置很好，很棒的公寓确实需要一些维护，床很好，但沙发床非常糟糕。
Enjoyed the warm water pool and sauna. Small kitchen (no fridge) even though website states it has one. Overall, great place but outdated.
Filthy
The apartments were absolutely filthy. Maybe one of the dirtiest hotels I’ve ever stayed in
For a family of 5, it worked perfectly! We had our three dogs traveling with us too and they were all welcomed with food bowls and treats.
Great choice for road trippers
Comfortable, big bed, free easy parking, right off the highway, great breakfast, and friendly staff. I don’t know why this hotel doesn’t have a better rating! We thought it was perfect. It is not a new property but who cares?
Property was nice. Area convenient to travel. Disappointed we did not have any pots, pans, plates, silverware or table settings. Fridge worked well though. Parking was a hassle if you came in after 8 or 9 pm. Other than that stay was great.