This place is the best in BB after looking over the other options, really clean and well maintained amenities, great pool, jumping pillow, right on the beach and beautiful grassy sites!! We will be back.
4.0分
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We stayed on a Friday and Saturday night in a two-bedroom townhouse and had a great stay. Just some notes for future guests: - a gate code is provided per cabin for entry/exit, if you have more than one car you may need to use visitor parking - a child gate is installed at the top of the stairs in the townhouse - pots, pans, cooking utensils, cutlery, cups and mugs are provided as well as washing up supplies - toaster, microwave, kettle, hairdryer, iron, and ironing board provided along with a full size fridge - hand soap, body lotion, and shaving cream are provided in the bathroom - mattresses are quite firm - I wouldn't rely on the WIFI as it didn't work the entire time we were there
3.0分
情侣出游
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Close by to water and township Nice grounds and facilities are functional Maintenance and the need of some upgrades would be beneficial Low branches, so be careful with your high vehicles Smoking allowed on site ?! Oh well! Be prepared for some noisy neighbours
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酒店回复: Hi Philg, thank you for taking the time to write a wonderful review for us and giving us your feedback. We're thrilled you had a great time. We hope to welcome you here again in the near future. Happy travels,
5.0分
情侣出游
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Great location, nice easily accessible and generously sized sites and the best maintained caravan park the good lay wife and I have ever encountered, seriously, the place is squeaky clean at all times. Friendly helpful staff are the icing on the cake. Highly recommended.
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酒店回复: Hi Scott, thank you for your fantastic review. We're so happy you enjoyed your stay, and we hope to welcome you again soon. Happy travels,
1.0分
其他
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We stayed for a week in September 2023 the weather was perfect but the 2 thing that let it down was the managers dog I’m assuming as it lives above the main office was barking constantly day and night. I know this is a dog friendly park but that was the only dog I heard bark all the time. No common courtesy. And not allowing for us to get a second PIN code for a second car. We were happy to pay but nope not allowed apparently. We have been coming here for years and have always been allowed a second car.
5.0分
情侣出游
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Well, we got a bit lost, had flat phones, and just made a call!! The lady who answered deserves a medal. We roll up, and there she is!!! All nice to us, when she had every reason to take the you know what, out of us!! Great spot, beach side. The amenities are unbelievable, the park very well kept, and we opted for 3 nights.Experienced the best fish and chips!!! This park is an absolute cracker!!
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酒店回复: Hi Trevor, thank you for your fantastic review. We're so happy you enjoyed your stay, and we hope to welcome you again soon. Happy travels,
再也不来了。我们一行人每年都会预订一整块营地，连续好几年都是这样。去年，我们被告知，这块营地要么换了管理层，要么正在出售。结果，我们无法确认2024年的预订或价格。不过，他们给了我们一个选择，那就是支付定金来预订同一块营地，但价格会在管理层交接后确认。为了在繁忙的假期期间保住我们通常的营地，我们都同意支付定金。可惜的是，从那以后，我们的体验非常令人失望。尤其是一位名叫玛丽的工作人员，她的客户服务一直很差——我们团队的大多数人都有同样的感受。此外，我们还注意到设施的总体维护水平，包括清洁度、维护和整体服务水平，都在稳步下降。基于这些持续存在的问题，我们决定在2024年尝试其他NRMA公园。当我们联系公园告知我们的决定时，他们告诉我们押金不予退还——我们支付时，14位成人中没有任何一位知道这一点。经过多次反复沟通，最终他们同意退款，但需要扣除“管理费”，我今天申请了这笔费用。今天早上我最后一次和Mary打电话时，我告诉她我想要退款而不是积分。她回答说：“你的预订号是多少？”因为我当时在上班，手头没有这个号码，所以我就报了自己的名字。她的回答？“嗯，这对我没用。”这种态度不仅毫无帮助，而且粗鲁无礼——可悲的是，这已经不是第一次了。我们团队至少80%的人都和她有过类似的负面互动。这次经历坚定了我们再也不去这家公园的决定。如果您是老板或主管，我强烈建议为Mary提供基本的客户服务培训。每个人都会有不顺心的时候，但反复的冷漠、恶劣的态度和缺乏专业精神，在面向客户的岗位上是绝对不可接受的。
这是一个住宿的好地方，而且额外的好处是，它非常靠近适合带狗的海滩。工作人员真的很轻松而且乐于助人。冬天不能生篝火是一件遗憾的事，但考虑到该地区最近发生的丛林大火，我想这是可以理解的。如果您在冬季入住，Nrma 会提供很大的折扣。
住宿不太满意。我们预订了一间没有套间的单间公寓，住了一晚。第一个问题是房间里有奇怪的气味。没有关于房间大小的抱怨，因为我知道它会很小，因为我们选择了它。但是房间里一股奇怪的漂白剂气味并不令人愉快，尤其是当你有一个两岁的孩子和你在一起时。我看到毯子里有几根头发。这太恶心了。第二个问题是根本无法连接到互联网。按照欢迎书中建议的确切步骤进行操作。给他们的下班后支持人员打了三次电话以获得有关无线网络的帮助。没有人回答。接下来是肮脏的厕所。他们不干净。我更喜欢使用附近购物中心的公共浴室。我什至尝试通过短信联系他们。没有反应。 2 星是因为我只支付了 74 美元一晚的住宿费。我提前2个月预订的。它很便宜，但住得并不愉快。我不会再呆在那里了。
我们预订了 10 月 17 日至 23 日在贝特曼斯湾 (NRMA) Big 4 的住宿，5 名成人和 1 名儿童。最初的预订是通过电话进行的，抵达后，我们被分配到一间 2 卧室 2 层别墅。这间别墅不适合我们家庭，床上用品也不够。我们联系了前台，他们给我们换到了一楼的 2 卧室小屋。2 卧室小屋有 2 张双人床和 1 张单人高架双层床，也不适合 9 岁以下的儿童。小屋描述说它有一张大床和一张双人床，但实际上只有 2 张双人床和 1 张单人床。试图让 5 名成人和 1 名儿童挤在一起几乎是不可能的，因为一名成人不得不睡在布满污渍、肮脏不堪的不舒服的躺椅上，只有 2 条干净的毛巾可供 5 名成人和 1 名儿童洗澡。这原本是为我母亲举办的一个特殊活动，她从科夫斯港赶来庆祝她的 60 岁生日，我们昨天（星期四 20 日）退房（提前 3 天），退房时他们没有提供任何退款，也没有询问问题出在哪里，管理层非常粗鲁，没有提供任何解决方案。也没有互联网。
This place is the best in BB after looking over the other options, really clean and well maintained amenities, great pool, jumping pillow, right on the beach and beautiful grassy sites!! We will be back.
We stayed on a Friday and Saturday night in a two-bedroom townhouse and had a great stay. Just some notes for future guests: - a gate code is provided per cabin for entry/exit, if you have more than one car you may need to use visitor parking - a child gate is installed at the top of the stairs in the townhouse - pots, pans, cooking utensils, cutlery, cups and mugs are provided as well as washing up supplies - toaster, microwave, kettle, hairdryer, iron, and ironing board provided along with a full size fridge - hand soap, body lotion, and shaving cream are provided in the bathroom - mattresses are quite firm - I wouldn't rely on the WIFI as it didn't work the entire time we were there
Close by to water and township Nice grounds and facilities are functional Maintenance and the need of some upgrades would be beneficial Low branches, so be careful with your high vehicles Smoking allowed on site ?! Oh well! Be prepared for some noisy neighbours
Great location, nice easily accessible and generously sized sites and the best maintained caravan park the good lay wife and I have ever encountered, seriously, the place is squeaky clean at all times. Friendly helpful staff are the icing on the cake. Highly recommended.
We stayed for a week in September 2023 the weather was perfect but the 2 thing that let it down was the managers dog I’m assuming as it lives above the main office was barking constantly day and night. I know this is a dog friendly park but that was the only dog I heard bark all the time. No common courtesy. And not allowing for us to get a second PIN code for a second car. We were happy to pay but nope not allowed apparently. We have been coming here for years and have always been allowed a second car.
Well, we got a bit lost, had flat phones, and just made a call!! The lady who answered deserves a medal. We roll up, and there she is!!! All nice to us, when she had every reason to take the you know what, out of us!! Great spot, beach side. The amenities are unbelievable, the park very well kept, and we opted for 3 nights.Experienced the best fish and chips!!! This park is an absolute cracker!!