酒店回复: Estimado/a huésped:Gracias por tomarse el tiempo para compartir su experiencia en el Red Roof Inn Dry Ridge. Lamento profundamente las condiciones inaceptables que experimentó durante su estancia. El estado de la habitación que describió está completamente por debajo de nuestros estándares, y comprendo su decepción y frustración. Nos tomamos muy en serio la limpieza y la higiene, y es evidente que no cumplimos con las expectativas en este caso. Le ofrecemos nuestras más sinceras disculpas por la molestia que esto le causó.En Red Roof, queremos que confíe en nuestra capacidad para evitar problemas similares en el futuro. Tenga en cuenta que lo valoramos como nuestro huésped y agradecemos su preferencia. Esperamos que vuelva a hospedarse con nosotros para que podamos brindarle una mejor experiencia.Atentamente,ReysheGerencia de Red RoofEspecialista en RediResponse
1.0分
家庭亲子
原文
翻译提供方：Google
一切都很脏，需要整修。照片看起来并不像实际的那样。
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酒店回复: Estimado Alex, Gracias por tomarse el tiempo para compartir su experiencia en el Red Roof Inn Dry Ridge. Lamento que no haya cumplido con sus expectativas. Le ofrecemos nuestras más sinceras disculpas por la falta de limpieza, el mantenimiento y cualquier otra inquietud que haya afectado su estancia.En Red Roof, queremos que confíe en nuestra capacidad para evitar problemas similares en el futuro. Le agradecemos su preferencia y le valoramos como huésped. Gracias por compartir sus inquietudes y le deseamos todo lo mejor en sus futuros viajes.Atentamente,KamariaRed Roof Management RediResponse Specialist
1.0分
情侣出游
原文
翻译提供方：Google
没有什么
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酒店回复: Dear Valued Guest, Thank you for taking a moment to leave feedback on your experience. The staff at the Red Roof Inn Dry Ridge and I strive to provide our guests with all the comforts of home, so we were disappointed to see your 2/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. On your next stay should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue in real time to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely,MatthewRed Roof Management RediResponse Specialist
1.0分
其他
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We did not stay at dry ridge. The day we arrived there was no at the desk. We waited for a while then called. No answer. We had to travel further to fine a hotel. Whst we saw was not appealing. The hotel that we stayed in at walton was clean, and looked like a nicer area.
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Dry Ridge. I sincerely apologize for the trouble you had upon arriving at Dry Ridge. Finding an unattended desk and receiving no response to your calls is certainly not the level of service we aim to provide. I will share this feedback with staff right away to have that looked into and addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,PrincessRed Roof ManagementRediResponse Specialist
1.0分
其他
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I had rented 4 rooms for me and my wife and my family. Ckecking in on Friday Night was one of my inbassaing day for me and my family. They gave me my card key to enter my room that didn't work so they gave me another room 202 which had holes on the wall it wasn't 100% clean. My mother in law and anut had open there room and it wasn't even done and clean so when back to the front desk to let the lady know, she gave us two more room card key bed was done but the rooms was not even 60% clean. Mice dropping, holes dirty drawers it's inbassaing. I had a lot of my family stay in Red Roof Inn and didn't have this problems. Even the person working behind the counter Sunday morning when i checked out was wearing a rob this is not professional at all.
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酒店回复: Dear Valued Guest,Thank you for sharing your feedback following your stay at the Red Roof Inn Dry Ridge. We're saddened to read that your stay was marred by the state of the rooms and the mice droppings you mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope you will give us the opportunity to better serve you in the future.Sincerely,ShennaRed Roof ManagementRediResponse Specialist
2.0分
情侣出游
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Not a place I would ever stay at again. This hotel is in such disrepair. The old filthy carpets, holes in the walls and the stench in the room was unbearable. The staff was pleasant. We booked a two night stay but we left after one night. You can hear the adjoining rooms as if they were in the bed with you.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your stay at Red Roof Inn Dry Ridge. I am truly sorry to hear about the your experience during your stay. I deeply regret that the room's condition, including the carpets, wall, and the smell, fell short of your expectations. I am glad to hear you found the staff pleasant. I will bring your comments to the property’s attention right away. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,ShennaRed Roof ManagementRediResponse Specialist
1.0分
其他
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The hotel room was dirty. The place id infedted with roaches and other bugs- the wall in the room whete filthy full of dust. The place itself was digusting. The ac stop workinh, it felt muggy and suffocating. We ended staying at another hotel after first night. Do not stay here unless you really have to. I would say shut the palce down cause its dirty dirty
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Dry Ridge. We are saddened to read that your stay fell short of your expectations due to the insects you reported and the state of the air conditioner you mentioned. Our sincerest apologies. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with their specialists to ensure everything is as it should be.We aim to provide you with an exceptional experience at Red Roof. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.Sincerely,HannahRed Roof Management RediResponse Specialist
1.0分
其他
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Nasty hotel!
Most nasty hotel we ever stayed at, stunk like mildew, very unclean (floors especially) rooms not updated, holes in walls, probably not painted in many years. Furniture in lobby worn & torn. Needs a serious remodel. Felt scared staying there. Only reason we stayed, there were no other hotels available. Never again, I’ll sleep in vehicle next time.
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酒店回复: Dear Valued Guest,We appreciate your feedback on your recent stay at the Red Roof Inn Dry Ridge. We're sincerely sorry to hear about your experience at our hotel. It's disheartening to learn that the condition of our rooms and facilities fell short of your expectations. Our goal is to provide a clean and comfortable stay for all our guests and we're disheartened that we did not achieve this during your visit.I will make sure to share your comments with the rest of our team. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. While we understand your decision, we’d be grateful if you would consider staying at one of our other Red Roof hotels, where we are ready to provide you with a better experience.Sincerely, JonainaRed Roof ManagementRediResponse Specialist
1.0分
其他
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This hotel is a dump, everything is very dirty, the bed linen is all dirty, the bathroom is used, they didn't clean it. The city needs to have an inspection and close this hotel, it smells bad. The doors don't close properly, everything is broken in the hallway, it's scary.
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your experience at Red Roof Inn Dry Ridge. We are sorry you had a less than satisfactory experience due to the cleanliness and condition of the hotel not meeting your expectations as well as the maintenance concerns you have noticed. This is not the level of quality we aim to provide.We will address each of these issues promptly to ensure they are resolved for future guests. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof Management RediResponse Specialist
2.0分
其他
Floors in the bedroom were sticky. Hotel was is horrible shape. Broken floor tiles and worn out chairs. Receptionist were loud. Wasn't worth the money.
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酒店回复: Dear Valued Guest,Thank you for sharing your comments about your recent stay at the Red Roof Inn Dry Ridge. I am very sorry to hear about the issues you experienced during your stay. The sticky floors, broken tiles, worn furniture, and disruptive noise from reception are certainly not reflective of our standards. Please accept my sincerest apologies for any distress or inconvenience this has caused you.I will make sure to share your comments with the rest of our team. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. While we understand your decision, we’d be grateful if you would consider staying at one of our other Red Roof hotels, where we are ready to provide you with a better experience.Sincerely,JonainaRed Roof ManagementRediResponse Specialist
我一离开就发现那地方脏得要命，床铺和浴帘上都沾满了血迹，到处弥漫着浓重的烟味。真是个破烂不堪的地方，不适合家庭入住。
一切都很脏，需要整修。照片看起来并不像实际的那样。
没有什么
We did not stay at dry ridge. The day we arrived there was no at the desk. We waited for a while then called. No answer. We had to travel further to fine a hotel. Whst we saw was not appealing. The hotel that we stayed in at walton was clean, and looked like a nicer area.
I had rented 4 rooms for me and my wife and my family. Ckecking in on Friday Night was one of my inbassaing day for me and my family. They gave me my card key to enter my room that didn't work so they gave me another room 202 which had holes on the wall it wasn't 100% clean. My mother in law and anut had open there room and it wasn't even done and clean so when back to the front desk to let the lady know, she gave us two more room card key bed was done but the rooms was not even 60% clean. Mice dropping, holes dirty drawers it's inbassaing. I had a lot of my family stay in Red Roof Inn and didn't have this problems. Even the person working behind the counter Sunday morning when i checked out was wearing a rob this is not professional at all.
Not a place I would ever stay at again. This hotel is in such disrepair. The old filthy carpets, holes in the walls and the stench in the room was unbearable. The staff was pleasant. We booked a two night stay but we left after one night. You can hear the adjoining rooms as if they were in the bed with you.
The hotel room was dirty. The place id infedted with roaches and other bugs- the wall in the room whete filthy full of dust. The place itself was digusting. The ac stop workinh, it felt muggy and suffocating. We ended staying at another hotel after first night. Do not stay here unless you really have to. I would say shut the palce down cause its dirty dirty
Nasty hotel!
Most nasty hotel we ever stayed at, stunk like mildew, very unclean (floors especially) rooms not updated, holes in walls, probably not painted in many years. Furniture in lobby worn & torn. Needs a serious remodel. Felt scared staying there. Only reason we stayed, there were no other hotels available. Never again, I’ll sleep in vehicle next time.
This hotel is a dump, everything is very dirty, the bed linen is all dirty, the bathroom is used, they didn't clean it. The city needs to have an inspection and close this hotel, it smells bad. The doors don't close properly, everything is broken in the hallway, it's scary.
Floors in the bedroom were sticky. Hotel was is horrible shape. Broken floor tiles and worn out chairs. Receptionist were loud. Wasn't worth the money.