酒店回复: Dear Raphael,Thank you for sharing your experience. We’re sorry to hear about the issues with room cleanliness, breakfast, and key access. Your feedback regarding these concerns is important to us, and we will address them to improve our services. We appreciate your comments and will work on making necessary improvements.Sincerely, Hotel Manager
酒店回复: Dear Guest,Thank you for your detailed feedback. We apologize for the issues you encountered with the cleanliness and condition of the rooms. We are addressing these concerns to ensure better maintenance and cleanliness standards. Your input helps us improve our services and provide a more comfortable experience for future guests.Sincerely, Hotel Manager
3.0分
其他
原文
翻译提供方：Google
他们一天都没有把我的垃圾倒掉。
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酒店回复: Dear Pablo,We apologize for the oversight regarding the trash removal during your stay. Ensuring a clean and comfortable environment for our guests is a top priority, and we regret that we fell short in this aspect. Your feedback is valuable, and we will address this issue with our housekeeping team to ensure it does not happen again in the future. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager
5.0分
其他
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The staff was very good. There was an issue with the first room. We went back to the desk and talked to Steve about it. he gave us a different room. before he gave us the room he made sure the room was in good shape. If we make it back to the area we would stay there again. thanks again Steve for going beyond taking care of us.
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酒店回复: Thank you so much for the rating. That you enjoyed working with us makes us very happy. All of our employees sincerely appreciate your warm words.
1.0分
其他
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We did not stay at that hotel it was a constructio
We did not stay at the hotel, it is in very bad shape, we cant believe that its open for business, it is in serious construction phase. The manager said that we would receive a full refund and we have not received it yet. The account numer is
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酒店回复: Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you experienced upon arrival at our property. We understand how frustrating it must have been to encounter ongoing construction and to feel that the hotel was not in a suitable condition for your stay.Please be assured that guest comfort and satisfaction are our top priorities. We regret that your expectations were not met and that your experience fell short of our usual standards.We are committed to resolving this for you promptly and appreciate your understanding as we work to make things right.
2.0分
其他
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Not the best stay
Not the best hotel to stay at! Advertises that they had breakfast but then didn't serve any. same with the pool says they have one but was closed. Doing work on the roof late at night and had to listen to hammering. Person at the counter was rude. There was one that was very helpful
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酒店回复: Dear Paul,Thank you for taking the time to share your feedback. I sincerely apologize for the disappointing experience you had during your stay. We understand how frustrating it must have been to arrive expecting amenities like breakfast and a functioning pool, only to find them unavailable. We will ensure our listings are updated accurately to avoid any further confusion.I also apologize for the noise disturbances caused by the late-night roof work. This is not the standard we aim to maintain, and we are actively reviewing our maintenance schedules to prevent such issues in the future.I'm sorry to hear that you found a staff member to be rude this is certainly not reflective of the service we strive to provide. However, I’m glad to know there was someone on our team who was helpful, and I will be sure to recognize them for their positive impact.Your feedback is very important, and we will use it to improve our guest experience. I hope you will consider giving us another chance in the future.
3.0分
商务出差
It was great to have the maid come and empty trash etc. it was quiet. Disappointed in having no breakfast as advertised.
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酒店回复: Dear AmberThank you for your feedback and for staying with us. We're glad to hear you appreciated the housekeeping service and enjoyed a quiet environment during your visit.I do, however, apologize for the disappointment caused by the absence of breakfast, especially if it was advertised at the time of booking. We understand how important this amenity is to our guests, and we regret any inconvenience this may have caused.Please know we are working to improve our services and ensure accurate communication regarding available amenities. We hope to welcome you back in the future with a more complete and satisfying experience.
1.0分
其他
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Absolutely shocked to show up and see that the property was NOTHING like photographed on the website. Also, "construction" supposedly being done in the breakfast area AND pool area, so no breakfast, no added amedities were offered. Woke up to banging in the room next door AND the room above at 7am! Electric tape holding things together, clothesline clips were holding the curtain on the rod. A 3 inch gap under every room door. No other lock on the door other than the one on the door handle. I was there with my daughter for orientation at BSU, i didnt feel safe at all. Not a bad area at all, so i guess i expected to atleast see what i saw on the website. If i could have canceled i would have. I would never recommend or even come back!
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酒店回复: Dear [Guest's Name],Thank you for your honest feedback. I want to sincerely apologize for the disappointing experience you and your daughter had during your recent stay with us.It’s extremely concerning to hear that the condition of the property did not meet your expectations or reflect the images presented online. We understand how frustrating it must have been to arrive and find amenities like breakfast and the pool unavailable due to construction especially without any alternative accommodations offered. We also regret the early morning noise disturbances and the maintenance issues you encountered in your room.Please know that your safety and comfort are our top priorities. I am truly sorry that you felt unsafe and uncomfortable during such an important visit for your daughter’s orientation at BSU. This is not the standard we aim to provide, and your experience does not reflect the level of care we strive for.We are actively working to improve our property and guest services. Your feedback is being shared with our team so that immediate actions can be taken to address the issues you've pointed out. We are also reviewing the accuracy of our online presence to better reflect the current state of our hotel.While I understand your decision, I hope you'll consider giving us another opportunity in the future to provide a stay that lives up to your expectations.
2.0分
商务出差
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When I stayed, it was under renovation, so the facility was not in excellent condition. Maybe the facility will improve after the renovation. The excellent staff made up for it though. They were very friendly and accommodating. I will give this a shot again though. Hopefully it will be a different experience when the construction is completed.
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酒店回复: Dear Ian,Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience caused during your stay due to the ongoing renovations. Your understanding and patience mean a great deal to us.We’re especially grateful for your kind words about our team. It’s wonderful to hear that their friendliness and hospitality made a positive impact on your visit.We are excited about the improvements being made and are confident that the newly renovated facilities will significantly enhance the guest experience. We truly appreciate your willingness to give us another chance, and we look forward to welcoming you back soon for a much-improved stay.
这家酒店还行，没什么惊喜，但干净又安静。我们住的是一楼的大床房。有几件事我想提一下。我们一走进酒店，就闻到一股有点刺鼻的味道。我闻得没我丈夫那么真切，但他鼻子比较灵。贴身床单上有几个破洞，床单和其中一个枕套上还有污渍。枕头不舒服，而且很旧。毛巾也很薄很旧。床脚或床底的布料破了，垂了下来。床也太高了，上下不方便。他们只提供“即拿即走”的早餐，没什么吸引力。虽然人们在吃华夫饼（除了吐司，这是唯一的热食），但很多桌子的椅子还是倒扣着。淋浴间很干净，水压也很大。冰箱和微波炉都很干净，而且运行良好。墙上有一个门把手撞出来的洞，因为他们没有安装门挡。另外，游泳池也关闭了。如果一家酒店有游泳池却不能用，这有点像一个危险信号，特别是如果你喜欢游泳，这可能也是你预订他们房间的原因之一。网站上没有提到游泳池关闭。唯一让我恼火的是，员工专用门上贴了太多的纸张。在我看来，这简直是粗鲁和不专业的表现。如果门上已经标明“员工专用”，那就足够了。不过，如果你想找一个价格实惠、还算说得过去的地方住，又不指望有多奢华，那这家酒店还是可以的。我们住了两晚。
虚假广告
当我和我 7 岁的儿子预订去蒙西的 2 晚旅行时，我有很多选择，最后选择了这家酒店。位置好，照片好，我以前住过 Quality Inn，一切都很好。这家酒店太糟糕了，尤其是每晚 103 美元 + 税。整体来说，非常肮脏、难闻、过时。遥控器上残留着过去 10 位客人的体液。没有早餐。图片显示，热盘里有鸡蛋和培根，你只能得到一块燕麦棒和稀释的果汁。幸运的是，我们带了面包，但他们没有黄油，我不得不乞求果酱。烤面包机坏了。我们想在 4 小时的回家路上去游泳池，而不是吃早餐，但我们的房间钥匙打不开门。前台的人帮不上忙，说要等清洁人员来。我们没有 90 分钟可以浪费。优点：床很舒服，房间安静，我们睡得很好。
我们住的第一个房间非常霉味。工作人员好心地给我们换了另一个房间，虽然好一些，但以前是吸烟室。一切都感觉很脏——没有打扫，床上用品上沾满污渍，地毯上到处都是污渍，天花板油漆剥落，自动售货机空了，没有咖啡……我们通常会选择经济型酒店，但从来没有住过这么脏的酒店。我们买了 Febreze 并在离开后喷洒在衣服上。
他们一天都没有把我的垃圾倒掉。
The staff was very good. There was an issue with the first room. We went back to the desk and talked to Steve about it. he gave us a different room. before he gave us the room he made sure the room was in good shape. If we make it back to the area we would stay there again. thanks again Steve for going beyond taking care of us.
We did not stay at that hotel it was a constructio
We did not stay at the hotel, it is in very bad shape, we cant believe that its open for business, it is in serious construction phase. The manager said that we would receive a full refund and we have not received it yet. The account numer is
Not the best stay
Not the best hotel to stay at! Advertises that they had breakfast but then didn't serve any. same with the pool says they have one but was closed. Doing work on the roof late at night and had to listen to hammering. Person at the counter was rude. There was one that was very helpful
It was great to have the maid come and empty trash etc. it was quiet. Disappointed in having no breakfast as advertised.
Absolutely shocked to show up and see that the property was NOTHING like photographed on the website. Also, "construction" supposedly being done in the breakfast area AND pool area, so no breakfast, no added amedities were offered. Woke up to banging in the room next door AND the room above at 7am! Electric tape holding things together, clothesline clips were holding the curtain on the rod. A 3 inch gap under every room door. No other lock on the door other than the one on the door handle. I was there with my daughter for orientation at BSU, i didnt feel safe at all. Not a bad area at all, so i guess i expected to atleast see what i saw on the website. If i could have canceled i would have. I would never recommend or even come back!
When I stayed, it was under renovation, so the facility was not in excellent condition. Maybe the facility will improve after the renovation. The excellent staff made up for it though. They were very friendly and accommodating. I will give this a shot again though. Hopefully it will be a different experience when the construction is completed.