酒店回复: Hello Aleida,Agradecemos tu comentario sobre la limpieza de nuestras instalaciones y la variedad del desayuno. Lamentamos que la experiencia con la recepcionista no haya sido tan positiva, tomamos en cuenta tus observaciones para mejorar nuestros servicios. Esperamos que en futuras visitas puedas disfrutar de una experiencia aún más placentera. Gracias por compartir tus impresiones.
4.0分
家庭亲子
原文
翻译提供方：Google
一切都很好，工作人员很友好，房间很舒适，只有空调漏水
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酒店回复: Hello Oralia,Agradecemos tus comentarios sobre el personal y la comodidad de la habitación. Nos alegra saber que disfrutaste de tu estancia en general. Tomaremos nota de tu observación sobre el aire acondicionado para el mantenimiento adecuado del hotel. Esperamos que consideres quedarte con nosotros nuevamente en el futuro y que disfrutes de una experiencia aún mejor.
1.0分
其他
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Hotel was very dirty and had a lot of things to be fixed. The room had the carpet very stained, sheets and towels had stains too and the bathroom had a pee stain on the side and the faucet didn’t have the handles. Room had a lot to be fixed. Hotel seems to be in the last of its tim.
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酒店回复: Hello Karina,Thank you for your feedback regarding your recent stay. We take cleanliness and maintenance very seriously, and your comments will be shared with our management team for further review. Our goal is to provide a comfortable experience for all guests, and we appreciate your insights as they help us improve. We hope you consider giving us another chance in the future to provide you with a more pleasant stay.
5.0分
情侣出游
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The front desk clerks were awesome. I had made a mistake on the date when booking my room through ******* and Darryl helped me correct this problem. I ended up staying 4 nights there. Darryl is AWESOME! He was always helpful, smiling, friendly and a pleasure to work with. I had the pleasure of meeting and talking with the other front desk clerk Kevin one night. He was awesome too! Both of these young men are an asset to this business. Clean rooms.
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酒店回复: Hello Terry,Thank you for sharing your positive experience! We're thrilled to hear that Darryl and Kevin made a lasting impression with their exceptional service. It’s wonderful that you enjoyed your clean room and your extended stay. We are proud to have such dedicated team members who go above and beyond for our guests. We hope to welcome you back for another great stay in the future!
5.0分
家庭亲子
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The hotel is conveniently off I-40 with many food options nearby. Our room was clean fully stocked with towels and convenient toiletries. It was a quiet stay which was appreciated and the continental breakfast had many options. We would recommend this hotel to family and friends.
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酒店回复: Hello Muriell,Thank you for your kind words about your stay! We're delighted to hear you found our location convenient and enjoyed the cleanliness and amenities in your room. It's wonderful to know that you appreciated the quiet environment and the variety of options at breakfast. We hope to welcome you and your family and friends back in the future for another pleasant visit.
2.0分
情侣出游
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Check in staff didn't even greet at the door. Very dry and seemed annoyed, when I came in to see if my room was ready. Poor customer service this day. I'm very disappointed.
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酒店回复: Hello Athena, Thank you for sharing your feedback regarding your check-in experience. We strive to create a welcoming environment for all our guests, and I'm sorry to hear that this was not your experience during your stay. Your comments are valuable, and I assure you that they will be reviewed with our team to enhance our service standards. We appreciate your insights and hope to have the opportunity to provide a better experience in the future.
5.0分
家庭亲子
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The rooms were large, clean, and well stocked. The staff was friendly and very helpful. Good breakfast if in a hurry. Great proximity to nearby Dollywood, pigeon Forge, & Gatlinburg. Would definitely book here again.
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酒店回复: Hello April,Thank you for your feedback! We're delighted to hear you enjoyed the spacious, clean rooms and our friendly staff. It's great to know that the breakfast options and our location contributed to your overall experience. We appreciate your recommendation and look forward to welcoming you back on your next visit to the area. Safe travels until then!
3.0分
其他
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I had reservations for 3 nights. When I checked in I waxs told there was no housekeeping, but if I needed anything to let them know. There was only one bath towel in the room. When I asked for more towels I was told they were at the front desk. I asked to have my trash picked up because there was leftover chicken in the trash. They told me to put it in the hall and someone would pick it up. I guess theyre not worried about roaches or ants. Breakfast was subpar, at best.
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酒店回复: Hello Melinda,Thank you for sharing your feedback regarding your recent stay. We appreciate your input about the housekeeping situation and breakfast offerings, as we always strive to improve the guest experience. Your comments about towel availability and trash management will be shared with our team for review. We value your observations and hope you'll consider staying with us again in the future for a more enjoyable experience.
酒店非常干净，员工对我们的要求反应迅速。早餐也很丰盛。唯一不足之处是制冰机坏了，侧门的密码锁也坏了，让人感觉安全有点不可靠。不过这片区域很安全，所以这可能不是什么大问题，或者他们会在某个时间后锁门。我会再次入住。
选择这家贝斯特韦斯特酒店是因为它的地理位置和室内泳池，但酒店本身确实需要翻新了。工作人员很友好也很乐于助人。我们入住的第一个晚上火警响了，下楼的时候看到一个房间门口的灯具里正往外滴水。我去了前台，被告知是泳池区域有什么东西触发了火警，经理正在尝试重置。我把漏水的情况告诉了工作人员，第二天早上那个门前放了个水桶，当天下午那块天花板就掉下来了。尽管发生了这些，我还是会推荐入住这家酒店。
一切都很干净。夜班服务台的女士不太友好；她总是带着一丝生气的表情。不过其他一切都很好。早餐很丰盛，种类丰富。
一切都很好，工作人员很友好，房间很舒适，只有空调漏水
Hotel was very dirty and had a lot of things to be fixed. The room had the carpet very stained, sheets and towels had stains too and the bathroom had a pee stain on the side and the faucet didn’t have the handles. Room had a lot to be fixed. Hotel seems to be in the last of its tim.
The front desk clerks were awesome. I had made a mistake on the date when booking my room through ******* and Darryl helped me correct this problem. I ended up staying 4 nights there. Darryl is AWESOME! He was always helpful, smiling, friendly and a pleasure to work with. I had the pleasure of meeting and talking with the other front desk clerk Kevin one night. He was awesome too! Both of these young men are an asset to this business. Clean rooms.
The hotel is conveniently off I-40 with many food options nearby. Our room was clean fully stocked with towels and convenient toiletries. It was a quiet stay which was appreciated and the continental breakfast had many options. We would recommend this hotel to family and friends.
Check in staff didn't even greet at the door. Very dry and seemed annoyed, when I came in to see if my room was ready. Poor customer service this day. I'm very disappointed.
The rooms were large, clean, and well stocked. The staff was friendly and very helpful. Good breakfast if in a hurry. Great proximity to nearby Dollywood, pigeon Forge, & Gatlinburg. Would definitely book here again.
I had reservations for 3 nights. When I checked in I waxs told there was no housekeeping, but if I needed anything to let them know. There was only one bath towel in the room. When I asked for more towels I was told they were at the front desk. I asked to have my trash picked up because there was leftover chicken in the trash. They told me to put it in the hall and someone would pick it up. I guess theyre not worried about roaches or ants. Breakfast was subpar, at best.