The owner was a a very mean man. He stuck me in a corner by the stairs by the ppl he had living there. It was LOUD. It was so hot in the room (November) i had the window wide open and still could not cool off the room, therefore did not sleep. Asked for a late checkout and he came storming to my room pointing at the 11:00 check out. He was very very rude!! Wanted to charge me 20 bucks for a late check out so I just left, tired and disappointed. DO NOT Recommend staying there. Also, many loiterers hanging around the hotel, but I must say they were all very nice and pleasant compared to the owner.
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酒店回复: Hi Heidi! That must be hard to endure staying for 2 days and you were not happy with your experience. I feel sorry for you dear. I just did not understand that you have to endure this for 2 days and said nothing? However when you want to stay late you were able to go to the office on the last night of your stay. Anyway, For the loud part, it was strange because nobody was staying next door. The temperature , there was a thermostat to adjust the temperature and also there is ACU that you can turn on. you were also advised that night that you can leave 11:30 am without extra fee remember?
5.0分
其他
The only thing we did not like that there was no coffee or coffee so we had to leave to soon after we got up.
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酒店回复: That was great! Thank you for your feedback! You made us all happy, however, I do apologize that we do not have any coffee maker. We never had any. I will do my best to ask my boss if he can provide in the future. But no promises. Thank you again
1.0分
其他
Will never go back, extremely poor conditions. Major renovations needed.
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酒店回复: Greetings Sir Martin!We are very much aware of the building condition for a 40 year old building. I apologize for the disappointment . However, I believe the room was clean and have a very comfortable beds whish really matters. We respect your opinion but we appreciated that you spent the night with us.
3.0分
其他
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Disappointed that past service not repeated
I stayed one week. This was the fourth time I had stayed there as I come to St. Albert to visit family. I had been a satisfied customer on earlier visits. This time on 2 of the 7 nights, the occupant upstairs stomped up and down the room until 3am which made it impossible to sleep. I reported this. I was required to use a coat hangar to start the AC unit each time ( I shut it off when I was not in the room to conserve energy) AND i did not complain. I asked only that my room be cleaned every 2 days to conserve time and energy. Yet when I requested an extra hour to check out, I was told that I had to pay $20 plus tax. I indicated to the employee that I found this unfair, He had been the one to whom I had reported the sleepless nights.
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酒店回复: Hi there! I am sorry to hear that. But the fees were part of the registration policy that you signed when you checked in. I'm sorry that the sleepless nights were not addressed accordingly. I will make sure it will not happen again in the future. Thank you for your time and thank you for staying in our motel
3.0分
情侣出游
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Everything was not really maintained at all in the room. Really run down, bathroom fan was full of dust and not clean at all. The bathroom seen better days that’s forsure.
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酒店回复: Greetings Dan!! Thank you for staying in our motel, I hope you had a great night sleep in our very quiet motel, I hope you liked the comfortable bed with clean sheets and a clean room as well. I believe it was only the dirty fan that you are not happy about. We will address that issue right away! I really wish you well!
5.0分
商务出差
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Nice little motel
Somehow my reservation, through Hotels, didnt make it to their computer. However, i had a great room tucked into a corner, recessed area. It was very quiet and private.
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酒店回复: Greetings Gail!It was our pleasure to have you as our guest. We do appreciate you. That was awesome!Thank you very much for staying in our motel.
3.0分
其他
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The Motel is an old establishment and from the outside looks very old and outdated. I can only vouch for the
room (# 1 ) that we stayed in for 3 nights.
If you are looking for a place to sleep and shower this works.The room was very clean, no carpets,
fresh bedding and the staff are friendly.
Just a note there is no coffee in room or ice machines.
There is a restaurant next door.
I meet the manager and thanked her for the clean room.
I would rate it 3 1/2 Stars based on location and age of the Motel.
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酒店回复: Greetings Barbara!I'm happy to know that you had a great time staying in our motel. It was our pleasure to have you as our guests. And it was nice to talk you as well, you were very warm and kind. Thank you, Hope to see you again. Take care.
3.0分
家庭亲子
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We asked if it had a fridge with freezer. They said yes. No freezer. We asked for late checkout. Costs $20 per hour. There was so much dust blocking the bathroom fan. The lamp shade was completely trashed. Empty beer cans all over outside. Very cheap motel. I believe people live there not just a short stay site
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酒店回复: Hi Miss Cora,Thank you for all the information you provided. Rest assured we will address all your concerns. I'm sorry that you needed a fridge with freezer, if only you mentioned that when you checked in then we could have put you to a room with freezer. You can do a late check out but it comes with a fee that the front desk explained to you and you seem agreeable that time. The dust and lamp shades were very doable that we can address immediately. Empty beer cans all over is a bit exaggerated. Yes, we are a cheap motel because we charge very low and we have all our pricing and pictures online. We cater guests with low budget like you. But we guarantee that it is safe, quiet, clean and have comfortable beds. That is why we have long term guests who are satisfied with our motel, that I believe you have noticed.Thank you for doing business and staying in our cheap motel.
4.0分
情侣出游
Easily found, simple check in and room was tidy. Low quality finishes and average amenities within the suite but overall comfortable enough
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酒店回复: Greetings Teegan!It was our pleasure to have you as our guest. Your positive feedback means a lot to us.
2.0分
家庭亲子
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Positives were that the bedding and linens were clean and that the wifi worked well. Negatives were that the toilet did not flush properly and was modified to decrease the amount of water. We had to find a bathroom out of our room. Barely any outlets worked or held a plug. Shower handle fell off when used. We turned the heat off but had to buy a fan because the place would not cool off. The place is in dire need of some renovations and updates.
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酒店回复: Greetings Justine!I apologize for your experience and I would really like to address your concern. But I could not trace your reservation from us and would not be able to check which room you stayed at. I hope you could have provided us which room so that we could acted right away.If you stayed recently, that is funny because the heater was turned off and we have an ACU that works well. The switch was on the wall for the ACU and the plug power was connected to the main light. All you need to do was ask the front desk receptionist because we would love to help you.Thank you for your feedback.
The owner was a a very mean man. He stuck me in a corner by the stairs by the ppl he had living there. It was LOUD. It was so hot in the room (November) i had the window wide open and still could not cool off the room, therefore did not sleep. Asked for a late checkout and he came storming to my room pointing at the 11:00 check out. He was very very rude!! Wanted to charge me 20 bucks for a late check out so I just left, tired and disappointed. DO NOT Recommend staying there. Also, many loiterers hanging around the hotel, but I must say they were all very nice and pleasant compared to the owner.
The only thing we did not like that there was no coffee or coffee so we had to leave to soon after we got up.
Will never go back, extremely poor conditions. Major renovations needed.
Disappointed that past service not repeated
I stayed one week. This was the fourth time I had stayed there as I come to St. Albert to visit family. I had been a satisfied customer on earlier visits. This time on 2 of the 7 nights, the occupant upstairs stomped up and down the room until 3am which made it impossible to sleep. I reported this. I was required to use a coat hangar to start the AC unit each time ( I shut it off when I was not in the room to conserve energy) AND i did not complain. I asked only that my room be cleaned every 2 days to conserve time and energy. Yet when I requested an extra hour to check out, I was told that I had to pay $20 plus tax. I indicated to the employee that I found this unfair, He had been the one to whom I had reported the sleepless nights.
Everything was not really maintained at all in the room. Really run down, bathroom fan was full of dust and not clean at all. The bathroom seen better days that’s forsure.
Nice little motel
Somehow my reservation, through Hotels, didnt make it to their computer. However, i had a great room tucked into a corner, recessed area. It was very quiet and private.
The Motel is an old establishment and from the outside looks very old and outdated. I can only vouch for the
room (# 1 ) that we stayed in for 3 nights.
If you are looking for a place to sleep and shower this works.The room was very clean, no carpets,
fresh bedding and the staff are friendly.
Just a note there is no coffee in room or ice machines.
There is a restaurant next door.
I meet the manager and thanked her for the clean room.
I would rate it 3 1/2 Stars based on location and age of the Motel.
We asked if it had a fridge with freezer. They said yes. No freezer. We asked for late checkout. Costs $20 per hour. There was so much dust blocking the bathroom fan. The lamp shade was completely trashed. Empty beer cans all over outside. Very cheap motel. I believe people live there not just a short stay site
Easily found, simple check in and room was tidy. Low quality finishes and average amenities within the suite but overall comfortable enough
Positives were that the bedding and linens were clean and that the wifi worked well. Negatives were that the toilet did not flush properly and was modified to decrease the amount of water. We had to find a bathroom out of our room. Barely any outlets worked or held a plug. Shower handle fell off when used. We turned the heat off but had to buy a fan because the place would not cool off. The place is in dire need of some renovations and updates.