Clean room, love their mattresses so much I'm trying to find one for myself. My chronic back pain is better after sleeping on their mattresses. Great stay, as always!
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酒店回复: Thank you so much for the wonderful 5/5 review! We’re thrilled to hear that you enjoyed your stay and that our mattresses helped ease your back pain — that means a lot to us. We appreciate your loyalty and your kind words about our cleanliness and comfort.If you’d like, feel free to contact our front desk and we can help you find the exact mattress model we use.We look forward to welcoming you back for another great stay!
1.0分
其他
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We were only in the room for approximately 20 mins. However quickly checked out after examining our bed and bed bugs were all over the between the box spring and mattress. The hotel supervisor was notified and they said they would take care of it. This being said, I also understand they are hard to treat but until the hotel is completely fumigated and treated properly I would not recommend this hotel.
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酒店回复: We’re sorry to hear about your concern, but we want to assure you that our hotel does not have bed bugs. We take these types of reports very seriously and immediately had our pest control provider inspect the room. They found no evidence of any bed bugs or pest activity.Our property is on a monthly professional pest control program, and our housekeeping team performs daily room checks during service hours to ensure all rooms meet cleanliness and quality standards. Guest comfort and safety are our top priorities, and we stand by the cleanliness of our hotel.
5.0分
家庭亲子
Breakfast was hot and fresh. The room was clean, quiet and comfortable.
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酒店回复: Thank you so much for the perfect score! We’re glad to hear you enjoyed our hot, fresh breakfast and that your room was clean, quiet, and comfortable. Providing a great stay is always our goal, and feedback like this means a lot to our team. We look forward to welcoming you back soon!
4.0分
其他
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Go
It was a good inexpensive hotel. I'd stay there again. And I probably will if I take the trip again. Nothing super fancy, but nothing bad either. I slept great. Decent breakfast.
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酒店回复: Thank you for taking the time to share your feedback! We’re glad to hear you enjoyed a comfortable stay and a good night’s rest. We appreciate your kind words about our breakfast and value — that’s exactly the experience we aim to provide for our guests.We look forward to welcoming you back on your next trip!
1.0分
家庭亲子
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My room had a door in the corner that led to a balcony of some sort in the indoor swimming pool room. The door was covered with a blanket. I could hear every aingle noise from the swimming pool. I might as well have slept in the pool.
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酒店回复: We’re sorry to hear about your experience and truly appreciate you bringing this to our attention. That’s not the comfort we want our guests to feel during their stay. The temporary blanket over the poolside door was not acceptable, and we’re addressing it immediately with a proper sound-reducing and secure solution. Your feedback helps us make the hotel better, and we’ll work to ensure future guests don’t encounter the same issue.
5.0分
家庭亲子
Very relaxing space , comfortable beds, nice breakfast and indoor heated pool
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酒店回复: Thank you so much for your wonderful review! We’re delighted to hear that you had a relaxing stay and enjoyed our comfortable beds, breakfast, and indoor heated pool. Providing a peaceful and enjoyable experience for our guests is always our goal. We truly appreciate your kind words and look forward to welcoming you back soon!
3.0分
情侣出游
The place is showing its age. The handicap room is poorly designed.
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酒店回复: Thank you for taking the time to share your feedback. We appreciate your comments regarding the property and room design. While some elements reflect the original build, guest feedback is important to us and is reviewed as we plan future improvements. We’re grateful for your stay and hope to have the opportunity to welcome you again.
1.0分
商务出差
The people who run it were rude and always speaking a language that didn't understand at us.
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酒店回复: We’re very sorry to hear about your impression of our team. We never want any guest to feel unwelcome or uncomfortable. Our staff comes from diverse backgrounds, and while different languages may sometimes be spoken among team members, our focus is always on providing friendly, respectful service to every guest. We’ll be reviewing this feedback with our staff to ensure all guests feel valued and at ease during their stay.
3.0分
其他
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It is the only place to stay in Batavia. The staff is always very nice as we have stayed here several times. The room we got this time smelled of mold. Noticed the smell the minute we opened the door. I saw black mold on the bathroom wall.
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酒店回复: Thank you for being a returning guest and for sharing your feedback. We truly appreciate your kind words about our staff — it’s always our goal to make every stay welcoming and comfortable.We are very sorry to hear about the issues you experienced during this visit. A mold smell and sighting is absolutely not up to our standards, and we take concerns like this very seriously. We have already alerted our maintenance and housekeeping teams to thoroughly inspect and address the room you stayed in.Your feedback helps us improve, and we hope you’ll consider giving us another opportunity to provide the clean and comfortable experience you’ve come to expect from us.
这次体验太棒了！因为突发状况我临时预订，整个过程非常顺利，一点麻烦都没有。真希望我能多待几天，好好享受一下泳池，不过至少我尝到了他们的欧陆式早餐！
Clean room, love their mattresses so much I'm trying to find one for myself. My chronic back pain is better after sleeping on their mattresses. Great stay, as always!
We were only in the room for approximately 20 mins. However quickly checked out after examining our bed and bed bugs were all over the between the box spring and mattress. The hotel supervisor was notified and they said they would take care of it. This being said, I also understand they are hard to treat but until the hotel is completely fumigated and treated properly I would not recommend this hotel.
Breakfast was hot and fresh. The room was clean, quiet and comfortable.
Go
It was a good inexpensive hotel. I'd stay there again. And I probably will if I take the trip again. Nothing super fancy, but nothing bad either. I slept great. Decent breakfast.
My room had a door in the corner that led to a balcony of some sort in the indoor swimming pool room. The door was covered with a blanket. I could hear every aingle noise from the swimming pool. I might as well have slept in the pool.
Very relaxing space , comfortable beds, nice breakfast and indoor heated pool
The place is showing its age. The handicap room is poorly designed.
The people who run it were rude and always speaking a language that didn't understand at us.
It is the only place to stay in Batavia. The staff is always very nice as we have stayed here several times. The room we got this time smelled of mold. Noticed the smell the minute we opened the door. I saw black mold on the bathroom wall.