酒店回复: Thank you for taking the time to complete our online survey. As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely,Management
酒店回复: We are sorry to hear that your experience with us did not meet your expectations. We take all feedback seriously and use it to improve the quality of our service and accommodations.
1.0分
其他
原文
翻译提供方：Google
到处都是臭味和毛发。你可以看出床很脏
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Suburban Studios.As a guest you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon. Sincerely,Management
酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I have addressed this with the General Manager. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
2.0分
其他
原文
翻译提供方：Google
客房服务很友善。
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Suburban Studios.As a guest you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon. Sincerely,Management
2.0分
其他
原文
翻译提供方：Google
有难闻的香烟味
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酒店回复: We are sorry to hear that your experience with us did not meet your expectations. We take all feedback seriously and use it to improve the quality of our service and accommodations. This has been addressed to the General Manager.
2.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: We are disappointed that your experience with us fell short of expectations. Please know your feedback is invaluable to us, and we will use it to enhance our services and accommodations. We value your business and look forward to the opportunity to make your stay exceptional.
5.0分
其他
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I did not feel safe around the people who hung outside in the parking lot and near the entrance. The rum is great for the price very clean and the lady behind the counter in the front is awesome!
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酒店回复: Thank you for leaving a positive review! We're disappointed that you did not feel safe in our parking lot. Safety and security is our number 1 priority. Please know we value your business and look forward to welcoming you back in the future.
3.0分
情侣出游
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Floors in room were not clean. Sticky. Otherwise, average .
The smell of ********* is very strong throughout the building.
Utilitarian, allowed us a break from driving on our trip home.
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酒店回复: We are disappointed that your experience with us fell short of expectations. Please know your feedback is invaluable to us, and we will use it to enhance our services and accommodations. We value your business and look forward to the opportunity to make your stay exceptional.
4.0分
家庭亲子
For the price, the property was good. It is not a 5-star hotel but more for people on long hitches for work. The property seemed older and rooms were clean.
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酒店回复: Thank you for leaving a 4 out of 5 review!We're happy you had an enjoyable experience and appreciate your review.Please know we value your business and look forward to welcoming you back in the future.
工作人员很棒！！我们刚进去的时候房间里有股臭味。去煮早餐，餐具很脏！！！叉子和盘子上沾满了各种食物污渍。地板需要清扫。太多人闲逛。大楼需要进行内部维修，电梯很糟糕，从一层到另一层需要很长时间
令人兴奋的住宿地点。
令人兴奋的住宿地点，尤其是当他们给你一把已经有人住的房间的钥匙时。只有一间其他房间可以让我住，而且是一间残疾人专用房间，这很尴尬。
到处都是臭味和毛发。你可以看出床很脏
不要住在这里！！！
经过十个小时的旅程，我们终于抵达，办理入住手续时发现我们房间的床上用品上有血迹和食物污渍，羽绒被上到处都是污渍，墙上粘着口香糖，整个三楼都有一股难闻的气味。前台工作人员把我们换到了另一个房间（不要指望客户服务，但他们确实通过换房间来处理这个问题）。2号房间的床上用品很干净，但房间里到处都是德国蟑螂。我敢打赌，那天晚上我们杀死了20只，第二天早上又杀死了更多。每次我们晚上开灯做点什么的时候，我们都会看到成群的蟑螂在厨房、浴室、卧室的地板上爬来爬去，我在手机上发现有一只爬在我的床头柜上。
所以我们提前退房了，因为我们两个都睡不着，因为我们知道我们很可能会通过我们的物品把德国蟑螂带回家。
前台的女士那天已经对我的伴侣大发雷霆一次，因为我好心地问她能否帮他开门，因为他把我们所有的东西都拖到车上，手里也拿满了东西，所以没有前门的钥匙。我当时还在楼上，他有我们所有的预订信息，所以看起来没什么可疑的。她只是粗鲁而已。
之后我很紧张，不敢和她说话，但我们的房间太恶心了，所以我要求提前退房。尽管有这么多问题，她只退了我三晚中的两晚。
我强烈不建议任何人住在这里。
客房服务很友善。
有难闻的香烟味
好的
I did not feel safe around the people who hung outside in the parking lot and near the entrance. The rum is great for the price very clean and the lady behind the counter in the front is awesome!
Floors in room were not clean. Sticky. Otherwise, average .
The smell of ********* is very strong throughout the building.
Utilitarian, allowed us a break from driving on our trip home.
For the price, the property was good. It is not a 5-star hotel but more for people on long hitches for work. The property seemed older and rooms were clean.