酒店回复: Thank you for taking the time to leave us a review and feedback on our property. We apologize that the room did not exceed your expectations and was dirty, I will be sure to send this information to our housekeeping director. Nothing means more to us than providing a great guest experience, and I apologize that we let you down in this way. We'll do better for you next time.
1.0分
商务出差
原文
翻译提供方：Google
房间里有霉味和香烟味。毛巾上有污渍，窗帘很脏，淋浴很脏
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酒店回复: Thank you for bringing this to our attention. We’ll investigate it further and try to get it fixed. In the meantime, what can I do to help you have a better experience?
5.0分
商务出差
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THEY HAVE 3 JETTED TUBS 2 ON ONE FLOOR & 1 ON ANOTHER A EXTRA REASON TO STAY THERE..PAMPER YOURSELF
The Property STAFF AKA TEAM AWE AMAZING FRONT CHECK IN TO CHECK OUT.
HOUSEKEEPING OUTSTANDING LEFT A SIGNIFICANT ITEM BEHIND HOUSEKEEPING MADE CORRECT DECISION NOTIFIED FRONT DESK THEN NOTIFIED ME AND WHEN I SAW WHAT I LEFT BEHIND I ALMOST CRIED.
BREAKFAST PROVIDED IS COFFEE ONLY OH WELL BUT I HAVE SINCE RETURNED AND LOOKING FORWARD TO RETURNING SOON.
EVEN IF ITSCA PERSONAL TRIP
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酒店回复: Dear Guest,Thank you for sharing your experience. We are delighted to know you enjoyed the jetted tubs and the outstanding support from both the front desk and housekeeping, especially with the safe return of your item. It is wonderful that the property continues to feel welcoming each time you visit. We appreciate your kind words and look forward to welcoming you back again soon.Sincerely, Hotel Manager
3.0分
商务出差
Need to upgrade the payment system but other than that it was fine and wonderful
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酒店回复: Dear Guest,Thank you for sharing your feedback. We are glad to know your stay was comfortable and enjoyable overall. We have noted your comment regarding the payment system, and our team will review this to improve convenience for future visits. We appreciate your thoughtful perspective and look forward to providing another pleasant and welcoming experience.Sincerely, Hotel Manager
5.0分
其他
Clean room/ amazing staff/ very professional and friendly ❤️ I absolutely enjoyed my stay!
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酒店回复: Dear Jahia,Thank you for your wonderful review. We are delighted to know you enjoyed the clean room and that our professional and friendly staff made your stay so enjoyable. Your kind words are a great encouragement for the team. We look forward to welcoming you again for another great experience.Sincerely, Hotel Manager
4.0分
情侣出游
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Room was clean, quiet and bed was very comfortable. However, bathroom was a different story. (1) The shower curtain rod was not attached to anything and (2) the shower pad leaked into the main floor leaving a river to step through when we left the shower area. The area around the hotel is a little sketchy, but we had no problems otherwise.
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酒店回复: Dear Chris,Thank you for sharing your feedback. We are glad you found the room clean, quiet, and the bed comfortable. We appreciate your notes about the shower curtain rod and shower pad and will address them to improve the guest experience. We hope to have the opportunity to welcome you again.Sincerely, Hotel Manager
5.0分
其他
Staff was very friendly and the room was very nice and clean.
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酒店回复: Dear Guest,Thank you for your kind feedback. We are pleased that you found the room very nice and clean, and appreciated the friendliness of our staff. Our team works diligently to create a welcoming and comfortable atmosphere, and we look forward to hosting you again soon.Sincerely, Hotel Manager
5.0分
家庭亲子
The staff were so friendly and accommodating. It was a peaceful stay with friends and family.
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酒店回复: Thank you so much for your kind words! We're thrilled to hear you had a peaceful stay and felt well taken care of by our staff. It was a pleasure hosting you and your loved ones — we hope to welcome you back again soon!!!
4.0分
其他
Room was clean the staff was very friendly and nice
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酒店回复: Dear Guest,Thank you for your feedback. We are pleased to know the clean room and friendly staff helped create a comfortable and welcoming stay. Our team takes pride in providing a warm atmosphere and maintaining well-cared-for spaces for every guest. We have noted your comments and will continue strengthening our service to ensure an even better experience on future visits.Sincerely, Hotel Manager
5.0分
其他
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Clean and convenient
It was clean and convenient. If you are looking for lots of extra amenities this is not the place. However it was just great for my needs.
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酒店回复: Thank you for the perfect rating and your kind comment about our Hotel. our staff works really hard and it pays off when we receive the review like this. it also gives us the boost to work even better. We really appreciate your business!!!
我检查房间之前没有把东西带进来，因为你能看出房间很简陋。第一个房间的床罩很脏，床罩上有污渍，他们给了我另一个房间，更糟糕。床罩上有大片污渍，还有硬邦邦的白色碎屑。房间闻起来很旧，就像一家旧货店，人们不断进出，看起来也很简陋
房间里有霉味和香烟味。毛巾上有污渍，窗帘很脏，淋浴很脏
THEY HAVE 3 JETTED TUBS 2 ON ONE FLOOR & 1 ON ANOTHER A EXTRA REASON TO STAY THERE..PAMPER YOURSELF
The Property STAFF AKA TEAM AWE AMAZING FRONT CHECK IN TO CHECK OUT.
HOUSEKEEPING OUTSTANDING LEFT A SIGNIFICANT ITEM BEHIND HOUSEKEEPING MADE CORRECT DECISION NOTIFIED FRONT DESK THEN NOTIFIED ME AND WHEN I SAW WHAT I LEFT BEHIND I ALMOST CRIED.
BREAKFAST PROVIDED IS COFFEE ONLY OH WELL BUT I HAVE SINCE RETURNED AND LOOKING FORWARD TO RETURNING SOON.
EVEN IF ITSCA PERSONAL TRIP
Need to upgrade the payment system but other than that it was fine and wonderful
Clean room/ amazing staff/ very professional and friendly ❤️ I absolutely enjoyed my stay!
Room was clean, quiet and bed was very comfortable. However, bathroom was a different story. (1) The shower curtain rod was not attached to anything and (2) the shower pad leaked into the main floor leaving a river to step through when we left the shower area. The area around the hotel is a little sketchy, but we had no problems otherwise.
Staff was very friendly and the room was very nice and clean.
The staff were so friendly and accommodating. It was a peaceful stay with friends and family.
Room was clean the staff was very friendly and nice
Clean and convenient
It was clean and convenient. If you are looking for lots of extra amenities this is not the place. However it was just great for my needs.